Tesla Repair Nightmare

[richardbastow]

Afternoon all.

I wonder if anyone has any advice for a bit of a nightmare I'm experiencing right now.

I was the happy driver of a Tesla M3 SR until last November when I got hit in the side and had to take my car in for repair (it was still driveable). The other guy admitted responsibility, so this isn't costing me anything as such but....

I took my car into the garage in mid-December. The current eta on the final replacement part (I needed two new doors) is now a back-order date of 30/04/2022 - and this is the 2nd delay on the original expected date - original date was December, then the start of March. Unsurprisingly, I have zero confidence that the parts will turn up on this new date.

Don't get me wrong, the car was wonderful but it seems that Tesla just don't do spare parts??

I have been provided with a courtesy car but a VW Polo isn't what I want to be driving. I would be content with a couple of weeks in it... but five months?

I don't know if anyone else has had the same problem. Any advice as to how I can get the repair process speeded up would be most grateful.

Alternatively, could I potentially get a refund on the car on the basis that I have been sold something that is inherently unrepairable? Yes, that sounds extreme but I wouldn't have bought a car from a company that doesn't supply replacement parts.

I purchased it under a PCP arrangement which is still ongoing.

Thanks

Richard

[richardbastow]

Thanks for all your responses.

Yes - I wish I had asked for a more appropriate courtesy car but at the time I was only expecting to spend two weeks in it. I've learnt a lesson here.

Seem like this is a common problem.

I'll update this thread if there are any new developments which are of interest to other Tesla drivers.

Thanks again.

Richard

[richardbastow]

OK - a quick update as I promised I would.

To my delight I finally got my M3 back at the start of April.

I had spoken to the chief engineer at LV insurance who then spoke to the garage. It seems that they had taken both doors off and "disposed of them" in anticipation of two new doors turning up. Only one did - hence why the repair was incomplete and the car was undrivable. To be fair to the garage, once the final door was delivered, they fitted it the same day and let me know.

So in summary, from taking the car in I had to wait just over 3 months for it to be repaired with the lack of replacement parts being the bottleneck.

Good luck to anyone else facing the same situation & thanks for the replies.

Richard