Works Service Advice
Discussion
I was wondering whether anyone has had recent experience with Works Service? My V12V has just come back from it's service there. The price I was quoted was similar to the dealer where I would normally get it done. Additionally they were able to pick the car up and deliver it in a transporter as I do not have the opportunity to get it there. The communication from them was excellent. It was delivered back on Thursday ready for the Easter weekend.
The issue I had thought is when I looked at the car on Friday morning there was a nice big chip on the edge of the passenger's door. My wife did not notice it as when the car was delivered back, this side was parked close to a hedge and so she could not see it.
I am a perfectionist and it is very small, but I found it immediately noticeable. It has also taken me a lot of time and effort to get the paintwork on the car in the condition it is in today.
I have dropped them an e-mail as they are closed over easter, but wondered it i may have any issues as my wife did not notice it when it was delivered? I have proof it was not like it when it went to Works Service.
Any advice is gratefully received.
The issue I had thought is when I looked at the car on Friday morning there was a nice big chip on the edge of the passenger's door. My wife did not notice it as when the car was delivered back, this side was parked close to a hedge and so she could not see it.
I am a perfectionist and it is very small, but I found it immediately noticeable. It has also taken me a lot of time and effort to get the paintwork on the car in the condition it is in today.
I have dropped them an e-mail as they are closed over easter, but wondered it i may have any issues as my wife did not notice it when it was delivered? I have proof it was not like it when it went to Works Service.
Any advice is gratefully received.
Unfortunately the photos are not dated, but I also have an inspection sheet when the driver picked up the car showing no damage. I also thoroughly spent 2 days detailing the car before it went taking photos to take note of progress and i know it was definitely not there!
I do not wish to blame anyone, but I felt it strange that the delivery company took the trouble to turn the car around and park the passenger's side close to a hedge and my wife could not see that side. The car was then unmoved before I inspected it. Although it is obviously in the delivery company's best interest to maintain their contract with WS.
It's really disappointing as I know have to go through the hassle of sorting it out, possibly with no solution from WS when I wish someone would have confessed to the issue. They haven't had the chance the respond as yet and so I do not know where I will stand.
I'll let you know the outcome!
I do not wish to blame anyone, but I felt it strange that the delivery company took the trouble to turn the car around and park the passenger's side close to a hedge and my wife could not see that side. The car was then unmoved before I inspected it. Although it is obviously in the delivery company's best interest to maintain their contract with WS.
It's really disappointing as I know have to go through the hassle of sorting it out, possibly with no solution from WS when I wish someone would have confessed to the issue. They haven't had the chance the respond as yet and so I do not know where I will stand.
I'll let you know the outcome!
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