Independent warranty

[dmilthorp]

The springs on the flywheel/torque converter have broken, workshop techs not come across this before but warranty company wont fund repair saying it is due to wear and tear. I feel this is unfair as that excuse could be used for any breakdown of a component on a vehicle. I could accept a part failing due to wear and tear, if it was a part that was designed to wear out under normal use, but the car has only done 31,000 miles. Should I pursue this further or would it be a waste of time?

[dmilthorp]

Don't want to name and shame just yet, was just trying to get a feel for pressing my case, I shall be writing a letter of complaint, and will either name and shame or name and praise depending on the outcome.

[dmilthorp]

Well after much arguing the warranty company will not budge, the failed part was the flywheel damper which they say was due to wear and tear. So will now name and shame, the company is APA auto protect, the garage i bought the car from was Lawton Brook, wish I had asked for a big discount and taken the car without a warranty because it appears they are not worth the paper they are written on.

[dmilthorp]

Thanks for the replies, will contact Brooks Lawton quoting sale of good act and see what happens. Yes I'm just a working class man mid 50s not rich by any means so to be able to buy a dream car was fantastic. It seems that we live in a different era to the one I was brought up in and rip off Britain is an apt description.

[dmilthorp]

The technical term for the faulty part is the flywheel damper

[dmilthorp]

The car is an auto.

[dmilthorp]

Spoke to Russell at Lawton Brooks he also had spoken to APA Auto protect the warranty company, and they still insisted it was down to wear and tear. But Lawton Brooks have refunded me half the cost of the repair which I'm happy with. Still think APA auto protect are a bunch of gobshytes