Customer Service: above and beyond the call of duty

[JohnG1]

Noticed a minor problem with my boot lid not closing. Took a few photos, emailed to Mike at Bamford Rose. Half-an-hour later, on a Saturday morning, he provided the resolution via email.

Splendid work!

[JohnG1]

tonyhall38 said:

You think an email is above and beyond? ......

Well now thinking about their customer service...suposse it is.....

I really don't know why you feel the urge to be so negative there Tony. Maybe lighten up a bit?

[JohnG1]

tonyhall38 said:

Just to be clear.....
I have never criticised thier work....it is very good if you want that sort of thing...
The only thing I have ever commented on....is thier customer service....or lack off...and the novels that sometimes get posted....
But every time...you fan boys all jump in.....and really just fuel the fire....which those of you who do know me.....well....
So if you think an email is above and beyond...you must be easily pleased.....
Oh and by the way....I hate the amg engine in the new cars....;)

So if I have offended anyone......so what get over it.....

Well, you do seem to have an almost compulsive need to jump in on any thread about that firm and bring your own "anti" agenda to the fore. Combined with your unpleasant language and insults, it's not a pleasant read. And "fuel the fire" ? Your fire that burns so strong to what end? To remind everyone that once a firm for whatever reason didn't return a phone call? Is it that you wage a vendetta for that reason?

I'm not offended by your behaviour, I find it amusing in a certain way. Like the "pathetic sharks" from Viz...