AUC warranty wear and tear?

[Phateuk]

I had my car into my local sytner recently for a health check, they discovered one of the front top mounts was worn and causing a knocking I hear when driving. They said this isn't covered by the auc warranty.

I contacted BMW customer services and they say the auc doesn't cover wear and tear

The only reason I paid the auc premium for the car was the warranty which the website claims to even cover the battery, am I wrong? I know all 3rd party warranty companies wriggle out of claims this way but I thought the auc would be better..?

Car has only done 44k so not been to the moon and back

Here's the quote from their site:

bmw-auc-website said:

Terms and conditions:-

• The following are not covered by the BMW Approved Used Car Warranty: brake and clutch facings, discs and drums, bulbs (except Xenon), fuses, channels and guides, weather strips and seals, handles, hinges and check straps, trim upholstery and cosmetic finishes, wheels and tyres, wiper blades and arms, glass, auxiliary drive belts, coolant and fuel hoses, the cleaning and adjustment of any component and all service items or items that will require periodic replacement. Corrosion is also not covered by the warranty.

[Phateuk]

Thanks for the feedback guys, the general sentiment seems to be as I'd thought. As stated the reason I paid extra for an auc car was purely for the warranty that everyone says is top notch.

I'd have thought the dealers would love warranty work as BMW pays for it not them

I'll follow up with how I get on...

[Phateuk]

I was considering going to another franchise (stratstone rather than sytner) - it's slightly further but not out of the question.

A few weeks after purchase the throttle actuators failed and they replaced them under warranty without question so I don't think this specific dealer is always awkward with claims (this was the same service advisor as well).

If i was to return to sytner would I claim ignorance from my last visit and say i want a knocking investigating, or state that this is the issue as identified last time and they refused - will they reconsider?

[Phateuk]

Just thought I'd follow up with this for completeness.

Took the car for MOT at sytner, no advisories. I told the service guy about the knocking sound, he initially said it was nothing but after some persuasion I got the car booked in for an inspection the following week.

Dealt with a different service guy this time, the inspection found both top mounts slight play and one diff seal slightly perished causing oil to weep out, I instantly thought the words "slight" and "minor" constantly being used would result in them saying not covered, however both covered by AUC warranty - result!

Later the following day I got a call saying when they were changing the diff seal, they noticed the other side was on it's way as well and asking if it was alright to keep the car another day any change that as well - I accepted that ofc.

So overall I got both mounts, both diff seals and oil replaced, wheels aligned, taxi to and from work twice all paid for.. pretty happy with that


Now wondering whether to extend to the mondial warranty or take my chances...

[Phateuk]

I do wonder if it depends how many claims they've put through that month/week or something?