BMW Warranty - brake pads not from dealer

BMW Warranty - brake pads not from dealer

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Benjijames28

Original Poster:

1,702 posts

92 months

Friday 11th August 2017
quotequote all
I've got a drive line warranty on my 5 series from BMW Warranty.

It's got full BMW service history from main dealers.

Only problem is I noticed the independent dealer that sold it me had the front brake pads replaced, he used a local BMW specialist and I don't have any invoice for it. I'm going to assume they didn't use BMW brake pads.

Now I don't know if this will affect my driveline warranty. If they look at the car and notice the pads were done and the pad service light reset not by a main dealer.

I'm going to ring the specialist see if they keep any records (I'm not expecting them to be co-operative).

Other then that my options are to risk it and hope for best should I need to claim, or when I get my car serviced at BMW next month, ask them to do the front discs and pads (350 quid).

Seems a waste when I have new pads and my discs are ok.

To just change the front pads BMW want 200 quid.

Let me know your thoughts.

Ps. Reason I have the warranty is that my car is a 520d 2011 and fits into the time frame for the n47 engine with the dodgy timing chains. I wouldn't need the warranty or to go main dealer for servicing if I forked out the 1300 quid to have the chain done up front. Seems ridiculous amount to fix what is a manufacturing defect.




Benjijames28

Original Poster:

1,702 posts

92 months

Friday 11th August 2017
quotequote all
Logic would dictate that you are right, but we all know what warranty companies are like.

If they saw a way out of paying a big claim im sure they would take it.

I called them up and the woman I spoke to was unhelpful.

Benjijames28

Original Poster:

1,702 posts

92 months

Sunday 13th August 2017
quotequote all
I will see how I get on.

It's gonna cost me another 350 to have the front pads and discs done by BMW.

Benjijames28

Original Poster:

1,702 posts

92 months

Wednesday 16th August 2017
quotequote all
Turns out the dealer I bought the car from lied to me.

When I first looked at the car he said the brake pads were done by a the specialist in my city.

Now I've approached them to get a copy of the invoice as proof (the lady I spoke to at bmw warranty said long as pads were fitted by a vat registered garage I will be ok), and the dealer said their local garage fitted the pads. No invoice.

So what do I do now?

Let's say worse case my engine dies, car goes into BMW, warranty company get wind that a serviceable item has been replaced by God knows who, and the computer reset. They decide to reject my claim... Not only have I wasted money on a warranty but I will be left with a knackered car.


Benjijames28

Original Poster:

1,702 posts

92 months

Wednesday 16th August 2017
quotequote all
Fox- said:
What relationship do the brake pads have to engine failure?
None at all!

But it's part of the service book, it's pretty much handing them a reason to not honour my warranty should I ever need it.

I'm trying to cover my arse

Benjijames28

Original Poster:

1,702 posts

92 months

Wednesday 16th August 2017
quotequote all
bmwmike said:
Brake pads are consumables and not a service item as far as I can see. How will the BMW dealer know if the pads have been changed anyway?
It's all recorded on that computer. Dash tella you what the car needs etc

Benjijames28

Original Poster:

1,702 posts

92 months

Thursday 17th August 2017
quotequote all
bmwmike said:
My cars going in for approx 2k worth of work tomorrow. Will let you know if they notice the pads were not done by a VAT registered garage. I filled the screenwash myself too. Fingers crossed!
Cheers Mike lol

Benjijames28

Original Poster:

1,702 posts

92 months

Thursday 17th August 2017
quotequote all
Andy OH said:
If you're that concerned, get the discs and pads changed by BMW and then you can stop worrying.
Lol it's 350 notes. They are already getting a 552 pound service out of me lol.