Mismatched tyres from BMW
Discussion
So i am in month 4/5 of ownership of my 335d. I purchased the car from BMW sytner as part of the AUC programme. Today I needed to replace the front tyres on the car and the fitter pointed out that I had run flats on the front and cheap chinese non run flats on the rear.
The dealer had put two new tyres on the rear themselves. I wasn't aware at the time of the obligation to inform customers of non run flats as well as the requirement to provide a BMW mobility kit. I also wasn't aware that BMW shouldn't supply cars with mismatched tyres and shouldn't supply non bmw approved ones.
Thanks to the tyre fitter, I have complained to BMW today and they have responded with a complaint acknowledgement and they will call me tomorrow morning.
I am aware that a BMW dealer will put red pen everywhere if you have a car that does not have BMW approved tyres, however it just seems ridiculous that they would supply a car like such?
It could be an honest mistake, so I don't wish to poopoo the dealer, but I am intrigued how this has slipped through the net.
I've been aware for a while that the tyres were cheap options on the rear, but dismissed it as it wasn't something I thought would have cause for complaint with.
Has anyone had any experience of this?
I'll update tomorrow once they reply.
The dealer had put two new tyres on the rear themselves. I wasn't aware at the time of the obligation to inform customers of non run flats as well as the requirement to provide a BMW mobility kit. I also wasn't aware that BMW shouldn't supply cars with mismatched tyres and shouldn't supply non bmw approved ones.
Thanks to the tyre fitter, I have complained to BMW today and they have responded with a complaint acknowledgement and they will call me tomorrow morning.
I am aware that a BMW dealer will put red pen everywhere if you have a car that does not have BMW approved tyres, however it just seems ridiculous that they would supply a car like such?
It could be an honest mistake, so I don't wish to poopoo the dealer, but I am intrigued how this has slipped through the net.
I've been aware for a while that the tyres were cheap options on the rear, but dismissed it as it wasn't something I thought would have cause for complaint with.
Has anyone had any experience of this?
I'll update tomorrow once they reply.
smashy said:
That is awful,we buy from dealers for peace of mind,might as well buy from Arfur Daly
I found this document which I sent to them: https://www.bmwbrochures.co.uk/AUC_SPG_2013/files/...I'm a little taken back by it. Yes I agree, I bought and paid more for the car through the AUC programme. However until a tyre chap pointed it out, it wasn't an issue for me.
Here is the tyre speed rating:
https://imgur.com/cDjl8ZV
here is the tyre plate rating
https://imgur.com/aXAfC1v
https://imgur.com/cDjl8ZV
here is the tyre plate rating
https://imgur.com/aXAfC1v
aka_kerrly said:
I'll risk being shot down here but it seems to me you clearly didn't give much thought about the tyres when you bought the car and haven't said what kind of new tyres you have now had fitted.
If you haven't just paid for top end premium tyres to be put on now then I'd call you foolish if you expected BMW to put anything other than budget tyres on second hand cars when they are evidently bought by people who don't check these things before handing over their cash.
So the question is, are you hoping BMW will write you a letter inviting you to come to the dealer for a pair of brand new premium run flats?
I have BMW approved Bridgestones as thats what the garage recommended to it. They were the ones to point this out.If you haven't just paid for top end premium tyres to be put on now then I'd call you foolish if you expected BMW to put anything other than budget tyres on second hand cars when they are evidently bought by people who don't check these things before handing over their cash.
So the question is, are you hoping BMW will write you a letter inviting you to come to the dealer for a pair of brand new premium run flats?
I have not expectations of the situation, other than clarification at this stage over them supplying tyres that they fitted to a car I purchased that fall could of their own expectations.
Noted regarding foolishness. I won't be alone here in thinking BMW approved car will come with BMW approved tyres or at the very least, ones that meet the speed rating.
Trevor555 said:
Please do update us.
If the car is supposed to have run flats I'd expect them to fit run flats.
Yes I will do. Like I said, this could be a genuine mistake by the dealer. Everything else from Solihull BMW has been top notch. My only complaint was the tracking was off when I bought the car, they provided me with a temporary vehicle and sorted that (whilst they fitted the aero kit). If the car is supposed to have run flats I'd expect them to fit run flats.
ies on the back our mug punters wont have a scooby......right you are Arfur then I will repaint the welome to BWM Acton sign320d is all you need said:
What is a "typical forum reply"?
The truth?
Ive linked you official BMW documenation that states tyres do not have to be "premium" ergo the main premise of your complaint is invalid.
As for the speed rating, the speed rating of the tyres is higher than the maximum speed of your car. So I don't see this as a concern myself as I suspect in the eyes of the law this is no concern (often winter tyres have a lower speed rating and are used)
But the tyre plate specifies a Y rating.
BMW would be fully entitled to offer you a set of used budget Y rated tyres above 3mm.
There is no requirement for them to offer you premium tyres for free or even news tyres.
It seems to me you've "realised" you have budget tyres nearly 6 months after purchase and want a free set of premium tyres.
As I said before if tyres were that important I'd have expected you to check the tyres at purchase or within a few weeks if online purchased sight unseen, or noticed quickly when driving, in which case your complaint would have some merit.
For me I always ask about tyres as I'm a tyre nerd
As far as these Farroad tyres go, they grip well so no complaint. When a BMW dealer tells you they have put new tyres on the rear, I doubt most would physically poke abut researching what is a "good tyre" or not. You pay a premium, you expect a service. The truth?
Ive linked you official BMW documenation that states tyres do not have to be "premium" ergo the main premise of your complaint is invalid.
As for the speed rating, the speed rating of the tyres is higher than the maximum speed of your car. So I don't see this as a concern myself as I suspect in the eyes of the law this is no concern (often winter tyres have a lower speed rating and are used)
But the tyre plate specifies a Y rating.
BMW would be fully entitled to offer you a set of used budget Y rated tyres above 3mm.
There is no requirement for them to offer you premium tyres for free or even news tyres.
- If they felt some wrong has been done *
It seems to me you've "realised" you have budget tyres nearly 6 months after purchase and want a free set of premium tyres.
As I said before if tyres were that important I'd have expected you to check the tyres at purchase or within a few weeks if online purchased sight unseen, or noticed quickly when driving, in which case your complaint would have some merit.
For me I always ask about tyres as I'm a tyre nerd
Just because i think this would wind the likes of you up, I hope they do give me a new set on the rear, to which I will gladly shout about
Regarding typical forum reply - making assumptions, and you do so again above. What you think might be acceptable for me or not. You have also made an assumption as to when I knew I had Farroad tyres. I knew almost straight away, I did not know however this would be an issue. Thanks tyre chap who pointed this out regarding BMW approved.
What I expect BMW to do? At this stage no idea. But what is an issue, is they supplied a vehicle and did not declare run flats, did not supply the correct tyre rating and did not declare non BMW approved tyres, (in my research they need to supply them.)
So had I have received a puncture on the motorway, having never had a runflat before, what if I drove at the required speed to get off the motorway with a punctured non runflat.
Trevor555 said:
I had a recent battle with BMW and I found customer services to be of little help.
I got a reply "Bmw dealers may have their own procedures in place"
And also "we'll monitor the situation to ensure it'll be resolved to your satisfaction"
But in the end they didn't enforce anything on the dealer at all, and did nothing to help my situation.
Sorry to be negative, but they were useless.
The sales guy replied via email and accidentally copied me in, albeit it just says " spoke to customer, told him would get a contact tomorrow, customer is happy with that"... from what I can see, they are doing something. I got a reply "Bmw dealers may have their own procedures in place"
And also "we'll monitor the situation to ensure it'll be resolved to your satisfaction"
But in the end they didn't enforce anything on the dealer at all, and did nothing to help my situation.
Sorry to be negative, but they were useless.
Will be interesting to see how this pans out.
bigandclever said:
Apologies for the dumbarse question.. where does it say on the tyre it’s a runflat? Id expect to see RFT or similar.
I thought the XL meant runflat. But it stands for extra load. Like you, I had no idea how to really identify a runflat from a non runflat. As far as I were concerned, all four were.
320d is all you need said:
It doesn't wind me up at all.
If you want to try and get new tyres based on a technicality by all means go ahead and I wish you luck but don't claim that this is because of cheap chinese tyres on a premium car. There is nothing wrong with that from a dealer.
yes it does. If you want to try and get new tyres based on a technicality by all means go ahead and I wish you luck but don't claim that this is because of cheap chinese tyres on a premium car. There is nothing wrong with that from a dealer.
I haven't claimed that. Perhaps you can post on an other thread, rather than spam this one.
Driver101 said:
It's a M+S tyre with a speed rating of 168mph. Have you not have good use of the M+S tyre through the harsh winter?
I do find it a bit strange you've taken 4/5 months to identify the issue, but have been spending money on things like suspension to fix the handling.
I don't know why people keep thinking buying an AUC means they are getting a car prepared to the highest standard. I've had a few dealings with Sytner. It's never been positive and sometimes deceitful.
I've heard BMW not honouring warranty claims on X drive cars with mixed tyres. The dealers shouldn't be selling cars like that, but they all do.
I havent taken 4/5 months to identify the issue. I've taken 4/5 months to be told they shouldn't sell cars like it. I do find it a bit strange you've taken 4/5 months to identify the issue, but have been spending money on things like suspension to fix the handling.
I don't know why people keep thinking buying an AUC means they are getting a car prepared to the highest standard. I've had a few dealings with Sytner. It's never been positive and sometimes deceitful.
I've heard BMW not honouring warranty claims on X drive cars with mixed tyres. The dealers shouldn't be selling cars like that, but they all do.
Untill today, I was aware they were mismatched. Not aware they weren't run flats.
The point of the thread is to inform. Untill to tomorrow who knows what they do.
Hello all,
So today BMW have replaced both rear tyres with a new set of Bridgestone Potenza S001 RFT. They have apologised and started an internal investigation into how they can sell a car with mismatched tyres, as well as non runflat and runflat.
The issues were not just the speed rating, they were concerned about the tyres not being BMW approved and not informing me, not run flats and not informing me and the fact the speed rating was not appropriate for the car.
According to Sytner, the car should not have passed through their PDI without someone picking up on the tyres. The fact they ordered and supplied the new set is being looked into.
Anyway, those of you buying a car from BMW on the AUC programme, make sure you look at the rubber in detail before leaving.
So today BMW have replaced both rear tyres with a new set of Bridgestone Potenza S001 RFT. They have apologised and started an internal investigation into how they can sell a car with mismatched tyres, as well as non runflat and runflat.
The issues were not just the speed rating, they were concerned about the tyres not being BMW approved and not informing me, not run flats and not informing me and the fact the speed rating was not appropriate for the car.
According to Sytner, the car should not have passed through their PDI without someone picking up on the tyres. The fact they ordered and supplied the new set is being looked into.
Anyway, those of you buying a car from BMW on the AUC programme, make sure you look at the rubber in detail before leaving.
320d is all you need said:
I'm happy he got the result he wanted.
For me, I would have inspected the tyres immediately at collection / delivery, to only go through this path after 4/5/6 months, to me, seems dis ingenuous.
But hey ho - it makes no difference to me
I did inspect the tyres. I noticed that it was a cheap brand. I didn't however think to check the speed rating, if they were run flats or not. What I saw was a set of new tyres on the rear and nearly new fronts. For me, I would have inspected the tyres immediately at collection / delivery, to only go through this path after 4/5/6 months, to me, seems dis ingenuous.
But hey ho - it makes no difference to me
BMW were trusted to provide the correct tyres for the vehicle as per their conditions.
It could have been a genuine error by them, I'm pleased they handled this the way they did
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