Audi service plan - does this sound right?
Discussion
Hello all, recently picked up my first Audi, a new Q5 with the 2.0tdi engine.
The dealer has offered a service plan, 36 months and covers 'all service items' - I've asked a couple of times exactly what this covers and they keep repeating that is covers all standard servicing but no consumables. They've quoted £19.69 per month with equates to £708.84 for first 3 annual services. Coming from Mercedes that's what I'd have paid for 2 services with Merc if I was lucky, so it sounds cheap.
But, is it for what I'll get in return? I cannot find any much information on the actual service schedule for this car, are those first 3 services essentially just 3 oil changes with a cursory look around (and the usual 'you need brakes/tyres sir') and perhaps a pollen filter in year 2? In which case I might just send it to my trusted indie who does an oil and filter change for £100 the last time I looked.
The dealer has offered a service plan, 36 months and covers 'all service items' - I've asked a couple of times exactly what this covers and they keep repeating that is covers all standard servicing but no consumables. They've quoted £19.69 per month with equates to £708.84 for first 3 annual services. Coming from Mercedes that's what I'd have paid for 2 services with Merc if I was lucky, so it sounds cheap.
But, is it for what I'll get in return? I cannot find any much information on the actual service schedule for this car, are those first 3 services essentially just 3 oil changes with a cursory look around (and the usual 'you need brakes/tyres sir') and perhaps a pollen filter in year 2? In which case I might just send it to my trusted indie who does an oil and filter change for £100 the last time I looked.
Apparently so, the myaudi app and the car both state the first service will be due in 9300 miles or at the 12 month anniversary. I'll do 12000 miles per annum at least so it'll be due before the first year is up.
I should have checked the service intervals prior to purchase but in all honesty it never crossed my mind.
I should have checked the service intervals prior to purchase but in all honesty it never crossed my mind.
Edited by yellowbentines on Tuesday 1st June 16:58
Thanks folks.
I now have the car booked in to have the onboard service indicator changed from fixed to flexible intervals - I don't do much city/stop-start driving and taking it in every 8/9 months based on the current fixed setting for an oil change just isn't needed IMO.
However, when booking it in the chap I spoke to was the same that I'd been emailing about the service plans, and tbh I'm totally unconvinced that they know what the plan covers precisely (and what is excluded) or at least aren't willing to confirm by way of any formal paperwork.
So...I think I'll pass on that and use an independent specialist I've previously used and trust, for all servicing. I know some will say on a brand new car it can affect resale value, but in my experience when part exchanging a car (various Mercs over the years at 1-5 yrs old) I've never been asked anything other than if it has a full service history - not whether it's main dealer or not.
I now have the car booked in to have the onboard service indicator changed from fixed to flexible intervals - I don't do much city/stop-start driving and taking it in every 8/9 months based on the current fixed setting for an oil change just isn't needed IMO.
However, when booking it in the chap I spoke to was the same that I'd been emailing about the service plans, and tbh I'm totally unconvinced that they know what the plan covers precisely (and what is excluded) or at least aren't willing to confirm by way of any formal paperwork.
So...I think I'll pass on that and use an independent specialist I've previously used and trust, for all servicing. I know some will say on a brand new car it can affect resale value, but in my experience when part exchanging a car (various Mercs over the years at 1-5 yrs old) I've never been asked anything other than if it has a full service history - not whether it's main dealer or not.
Mark V GTD said:
It will say that if its been set to fixed time/distance servicing regime. You may need it changed over to the flexible regime.
Just a thanks again for this response, I otherwise wouldn't have known there is different service schedule options, and I'm sure they don't like telling customers that they can opt for longer intervals as it hits their service dept in the pocket.Popped into Audi today and they switched the car over from fixed to flexible servicing in 15 mins, which is fine for the type of driving and miles I'll do and saves me from having to get it serviced every 8 or 9 months.
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