Seat Ateca engine oil capacity?
Discussion
Would anyone happen to know for definite what the engine oil capacity of the 2022 Seat Ateca 2.0tdi engine is please? Sis is being given the runaround by the garage who appear to have overfilled her new car (it’s been shouting at since the service) but denying it it and accusing her when she drove it back to them to clarify. It’s the first service, picked up the car new in March this year. 
We have the amount on the job sheet, and telephone conversations are doubling down on that amount. It is the DSG 4drive.
She has been back twice, first time signed off and told to drive away again. Second time they’ve accused her of overfilling it, and even went through things in the car to find a (unopened) bottle of top up oil (she always keeps some in case) and then told her not to overfill it given ‘we’ve seen the oil in the boot’.
She has been back twice, first time signed off and told to drive away again. Second time they’ve accused her of overfilling it, and even went through things in the car to find a (unopened) bottle of top up oil (she always keeps some in case) and then told her not to overfill it given ‘we’ve seen the oil in the boot’.
Car keeps having a fit, throwing lights, hence going back in. They’ve put 5.5l in.
My concern is they seem to be limbering up to something. Initially they accused her of overfilling, when she said she hadn’t put any in this second time they’ve had the car in they’ve gone through a bag in the boot to find a new bottle of oil to once again accuse her. Cynic in me feels like subsequent warranty issues might be a problem.
My concern is they seem to be limbering up to something. Initially they accused her of overfilling, when she said she hadn’t put any in this second time they’ve had the car in they’ve gone through a bag in the boot to find a new bottle of oil to once again accuse her. Cynic in me feels like subsequent warranty issues might be a problem.
No, signed. As in just kinda sent away… nothing was done. She told them there was too much oil, technician said he was happy and sent her away.
I’m using the 5.5l figure as that’s what they keep throwing at her, both written on the sheet and over the phone. She wasn’t bothered initially, just wanted the car sorting out. But their tone seems to have shifted and they’re very much laying the blame at her door. She simply wants the car to be where it should be.
I’m using the 5.5l figure as that’s what they keep throwing at her, both written on the sheet and over the phone. She wasn’t bothered initially, just wanted the car sorting out. But their tone seems to have shifted and they’re very much laying the blame at her door. She simply wants the car to be where it should be.
Edited by guillemot on Thursday 22 December 19:49
Throwing up warnings and dealer blaming her for overfilling. We are going by what’s on the dipstick, which is over the max. At the moment they’re not investigating, I just wanted to see if we could locate what the amount should be is all, for future discussions with the garage. But yes, I think she’s going to go elsewhere to get rectified.
Thanks everyone.
Thanks everyone.
Just to update…
Sis went to HQ - who after a fairly long amount of time on hold came back to report it should be 5.3l. They think this is enough over to ping the sensor on the car.
She went back to the garage, who showed her their system saying 5.5 for her car, so someone is wrong somewhere. However they did then remove 1l and add the required amount. Not sure why that way around but given they came to quote amounts this time and tell her they’d done it it likely means they hadn’t removed any before, despite patting her on the head and sending her away multiple times telling her that she was clearly wrong.
Anyway, she will always stick to what the dipstick says regardless. So far no problems - we wait to see if it pings again, but she has at least registered it so they’re aware of the issue.
Sis went to HQ - who after a fairly long amount of time on hold came back to report it should be 5.3l. They think this is enough over to ping the sensor on the car.
She went back to the garage, who showed her their system saying 5.5 for her car, so someone is wrong somewhere. However they did then remove 1l and add the required amount. Not sure why that way around but given they came to quote amounts this time and tell her they’d done it it likely means they hadn’t removed any before, despite patting her on the head and sending her away multiple times telling her that she was clearly wrong.
Anyway, she will always stick to what the dipstick says regardless. So far no problems - we wait to see if it pings again, but she has at least registered it so they’re aware of the issue.
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