Disgusted with Audi customer service !!!!!

[Black5]

Firstly up until now I have been happy with the customer service I have received from Audi.

However today I called in the dealer to ask how I check the auto gearbox oil level on my car. It is not mentioned in the manual, so I expected "Oh it's XXXXX at the front / rear of the box sir".
Instead "Sorry sir I can not tell you"
Me "What, don't you know?"
"Yes sir, but we are not allowed to tell you"
Me "What?"
"We can refer you to this website - www.audistandards.co.uk"

So I go on the site. mmmmm, nothing on here but a number. I call it.

"Sorry sir the site you need is www.erwin.audi.com"

I search through the site and see a manual for the autogearbox - €18.40. Wonder whether I need this one or the Maintenance one also €18.40.

So Audi are not allowed to tell you how to check your autogearbox oil level, but they will sell you the info!

Amazingly this happens the same day I test a Chrysler Crossfire. I was going to be looking at a new A3 or TT too.

[Black5]

marctwo said:

They are totally useless. A real shame because their cars are good.

Yep! I still think the car is excellent.

But would I buy another?

>> Edited by Black5 on Friday 6th January 14:09

[Black5]

Red V8 said:

I'm not one to support Audi normally, but could this be a liability issue, i.e they tell you something, which goes wrong and you sue for damages on the basis they told you what to do?

I accept that if I asked how to change the brakes, they would not want to risk liability.

But "Where is the Gearbox oil level plug?"

Every other car I have owned has told you in the manual!