L405 Range Rover Hybrid - Broken Crankshaft - 2015
Discussion
Hi,
I am looking for some advice before I talk to the dealer again, so the story...
Almost a month ago I had the attached message appear, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, this followed a very recent service where the dealer topped up the fluid.
After the message appeared Land Rover Assist attended, spent 3 hours downloading new software, resetting and updating the software on the car.
12 hours later the crankshaft snapped, now I appreciate that fluid is injected into the exhaust system basically after the engine but I don't believe in coincidences.
I am very, very lucky that the car is still within warranty and Land Rover have supplied a courtesy car, so no complaints there.
My issues is that I requested that I discuss the options with Land Rover before any work was carried out, however the dealer cracked on, obviously once they had permission from Land Rover so they would have spoken.
I am sure replacing an engine is a very profitable task for them, anyway I have repeatedly requested, in writing, to have the questions I raised the day the crankshaft snapped answered and still no reply from either the dealer or Land Rover, in fact I had to take to Twitter yesterday to get some attention.
I guess it could be said they are both doing what they need to do but I have genuine concerns for the future reliability of this car after it is repaired, they no longer make the Hybrid...
I was just wondering if anyone could offer any advice on where I stand!?
This is what I sent the Dealer and Land Rover:
I have concerns about where I am going to be moving forward with that car once a new engine is fitted.
One of these questions being the issue above/attached, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, needed to be investigated and answered before I accept any repair!
I also need to understand fully the current and ongoing warranty as I would expect the engine to come with a 3 year warranty, I appreciate the rest of the warranty would expire, however I would see this as an further issues unless at the very least an extended warranty would be added when the current warranty expires as I may not do the same 22,000 miles in the car, the point the crankshaft broke, before any warranty expires!
My biggest issue is that having a new engine fitted on such a new car will affect the resale value of the car, I need to have confirmed in writing that having a new engine fitted will not have any effect on the future value!
Apart from all the above and most importantly I have total lost faith in the Hybrid model Range Rover, as you can confirm to Landrover Jaguar I have had 5 Range Rovers from you, this one being your Ex-demo, and before I bought new from you I have 3 Range Rovers before that so experience and loyalty with/to the brand is a given, however I feel that I need to discuss with Landrover Jaguar any other options other than the engine in the car replaced and returned to me.
I appreciate that [SALESMAN] is on leave at the moment but as he can confirm before this issue we were already looking at my next new Range Rover from [DEALER].
I would request that you forward this email in full, with the attached and Cc… me in so I can pick up with the correct person at Landrover Jaguar ASAP.
Not sure if anyone has any advice that could help.
Thanks
Steve
I am looking for some advice before I talk to the dealer again, so the story...
Almost a month ago I had the attached message appear, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, this followed a very recent service where the dealer topped up the fluid.
After the message appeared Land Rover Assist attended, spent 3 hours downloading new software, resetting and updating the software on the car.
12 hours later the crankshaft snapped, now I appreciate that fluid is injected into the exhaust system basically after the engine but I don't believe in coincidences.
I am very, very lucky that the car is still within warranty and Land Rover have supplied a courtesy car, so no complaints there.
My issues is that I requested that I discuss the options with Land Rover before any work was carried out, however the dealer cracked on, obviously once they had permission from Land Rover so they would have spoken.
I am sure replacing an engine is a very profitable task for them, anyway I have repeatedly requested, in writing, to have the questions I raised the day the crankshaft snapped answered and still no reply from either the dealer or Land Rover, in fact I had to take to Twitter yesterday to get some attention.
I guess it could be said they are both doing what they need to do but I have genuine concerns for the future reliability of this car after it is repaired, they no longer make the Hybrid...
I was just wondering if anyone could offer any advice on where I stand!?
This is what I sent the Dealer and Land Rover:
I have concerns about where I am going to be moving forward with that car once a new engine is fitted.
One of these questions being the issue above/attached, Incorrect Diesel Exhaust Fluid Quality Detected.jpg, needed to be investigated and answered before I accept any repair!
I also need to understand fully the current and ongoing warranty as I would expect the engine to come with a 3 year warranty, I appreciate the rest of the warranty would expire, however I would see this as an further issues unless at the very least an extended warranty would be added when the current warranty expires as I may not do the same 22,000 miles in the car, the point the crankshaft broke, before any warranty expires!
My biggest issue is that having a new engine fitted on such a new car will affect the resale value of the car, I need to have confirmed in writing that having a new engine fitted will not have any effect on the future value!
Apart from all the above and most importantly I have total lost faith in the Hybrid model Range Rover, as you can confirm to Landrover Jaguar I have had 5 Range Rovers from you, this one being your Ex-demo, and before I bought new from you I have 3 Range Rovers before that so experience and loyalty with/to the brand is a given, however I feel that I need to discuss with Landrover Jaguar any other options other than the engine in the car replaced and returned to me.
I appreciate that [SALESMAN] is on leave at the moment but as he can confirm before this issue we were already looking at my next new Range Rover from [DEALER].
I would request that you forward this email in full, with the attached and Cc… me in so I can pick up with the correct person at Landrover Jaguar ASAP.
Not sure if anyone has any advice that could help.
Thanks
Steve
cayman-black said:
Steve you might want to ask here as well www.fullfatrr.com
Thank you www.fullfatrr.com had a few threads referencing a potential batch of crankshafts in V6's that have issues.Gassing Station | Land Rover | Top of Page | What's New | My Stuff