Igenium oil dilution / early service indicator

[smudger911]

Anyone else with the new Ingenium engine had their service light come on early?
I have a 2017 Evoque with 8,000 miles requesting a service - should be 20,000 miles or 2 years as per JLR standards.

After a chat with my local JLR dealer it appears there is an issue with oil dilution & failed DPF regen's which is obviously not good.

JLR have published an advisory here

https://www.docdroid.net/KUMbEu2/2017-07-jlrp00100...

My question to JLR is, regardless of having a 5 year service pack the vehicle has a design fault, who is going to pick up the cost of the extra oil changes not too mention the hassle of seeing the garage every 6 ~ 8,000 miles...

[smudger911]

MrBarry123 said:

SAS Tom said:

I might be missing something here but this doesn’t sound like an unusual problem. By the sounds of it, the early service is required because the DPF hasn’t had chance to regenerate fully during the journeys you have done. If you’re using it for short journeys then it’s no surprise this has occurred.

Where JLR seem to have mentioned they are at fault is because they didn’t mention it in the brochure. I’m sure it’s the same situation with any other manufacturer when using a diesel in a way it isn’t intended.

That's a very good point.

OP - is the car used primarily for shorter journeys?

Thats all fair comment and there are other manufacturers which have similar issues with DPFs and short journeys.

Our Evoque does a mixture of short and long journeys - 5 mile round trip to regular 80 mile round trip at 60+MPH. Having run many other diesels that behavior doesn't seem irregular enough to stop any DPF re-gens, nor has the Evoque flagged up the amber warning light re DPF getting near full.
The problem or issue I take away from this is there is potential to be hit in the wallet for a product sold with a 2 year, 20,000 mile service claim which clearly isn't really true depending on your use case.
I am optimistic my local JLR dealer will offer the oil drop and filter change FOC, although very disappointing it could require an oil change every 6 - 8k miles or possible engine failure.

[smudger911]

Stickyfinger said:

What is "regular"....5 miles twice a day for a month then one trip in traffic where you get to 60mph for a mile or two ?

Exactly, devil is always in the detail. 5 miles 3x times a week. 80miles twice a week, 60 miles of which are at a constant 60+mph. The many other LR products we've had over the last 10 years haven't had this issue. Appears to be the newer, so called greener engines are the issue.

[smudger911]

SAS Tom said:

I might be missing something here but this doesn’t sound like an unusual problem. By the sounds of it, the early service is required because the DPF hasn’t had chance to regenerate fully during the journeys you have done. If you’re using it for short journeys then it’s no surprise this has occurred.

Where JLR seem to have mentioned they are at fault is because they didn’t mention it in the brochure. I’m sure it’s the same situation with any other manufacturer when using a diesel in a way it isn’t intended.

Seems oil dilution can be a common thing on EU6 engines. For example the new Ford Transits have had oil changes after 2000 miles for example.

After a long relationship with LR and many new cars our 6 month old Evoque is being returned with a refund as not 'fit for purpose'. We'll be switching to a petrol based something or other as this issue, at least in my mind is another reason not to have a diesel - JLR or otherwise.

[smudger911]

andrews said:

did you manage to get a full refund for this issue only? I would certainly be interested in going down the same avenue if I have to have the car serviced every 5000 miles.

Thanks

JLR have brought the car back at very near list price.

[smudger911]

Just saying JLR are offering oil changes up to 50,000 miles as a gesture of goodwill if oil is suitably diluted >+6%. Outside of the 50,000 mile goodwill limit customers are expected to pay the cost of an oil/filter change.

Not a bad response, but not a good endorsement for Euro6 diesel engines with the media getting behind the polluting nature of diesels in general. I do wonder how many people will have their cars (JLR or otherwise) serviced if you are only getting 5,000 miles between oil drops - that's going back to diesels of the 1990's!

[smudger911]

se9boy said:

My wife has a Freelander 2 and would like to replace it with DS. I’ve read lots of stories about the ingenium Diesel engines but nevertheless agreed to look at a new D180 Landmark edition. When I asked the salesperson about the oil dilution problems she said she’d never heard of it. Ok, I said; if we buy one and take out a service agreement will it cover the service costs if the light comes on earlier than 12m / 21,000 miles? She scuttled off to ask a colleague and came back with a very forthright response that service earlier than 12m / 21k would be as a result of ‘customer driving styles’ and not covered under the service agreement.
Funny how they’d never heard of the problem yet were very quick to come back with a well rehearsed reply about driving styles.
No thanks, I’m not buying a £40k car to have arguments about servicing costs or potentially wrecked engines. It’s a great shame because the car ticks all the boxes in terms of what it is.

Silly question, can’t they tweak the design of the exhaust / DPF to overcome the problems?

AKA 'sharp practice"
I wonder how many future engine issues there will be on 3 or 5 year old Ingenium engines based on owners not bothering to get them serviced.
There are plenty of LR alternatives - the market is awash with mid sized 4x4s. Judging by what I see on the road VW seems to be selling alot of 4x4s, as do Volvo.