A recommended main dealer
Discussion
Can anyone recommend a main dealer that has given them truly exceptional service in the Berkshire, Hampshire, Surrey corner of the world?
I know one that I wouldn't recommend but please I just want an honest company that will sort my vehicle without all the corporate flannel and perhaps not even cause more damage/ aggravation.
The car is under warranty.
I know one that I wouldn't recommend but please I just want an honest company that will sort my vehicle without all the corporate flannel and perhaps not even cause more damage/ aggravation.
The car is under warranty.
General incompetence basically.
Various faults with car and just takes so long to get the car booked in and then not completed.
Just had a rattle apparently sorted (time will tell) but in doing so have caused damage to internal door paintwork and left gloopy dots of lubricant on seats, carpets and windows.
Aircon problem had no AC for the whole of the recent hot weather. The car was in previously for a premature oil change (only done 9k miles) some kind of factory recall was glossed over regarding the oil dilution issue. Asked them to check Aircon problem and was told that there was only a third of the gas that should be in the system but they didn't have time enough to find the leak. I stated that the heating system was never that powerful in the winter and was on full chat the whole time and never got overbearing. Linked?
Fair enough I thought book it back in - 5 weeks later
Had it 3 days (it didn't move the first day) got it back and was told that it may have had a leak but they couldn't find one so tried two full reboots and hey presto it now works. This was also linked to the heating issue. This is just so worrying for when the car is out of warranty.
I lifted the bonnet before leaving the service centre and found both dust caps off the aircon pipes in the engine bay. Technician foreman came out and agreed that it was unacceptable!
Got home and checked inside in more detail and found silicone lubricant everywhere which seems to be turning white which it hadn't previously.
Door cards had been removed and looks like they have been levered off with a screwdriver denting and scratching the paintwork just to the side of the door card. Chrome door handle trim on drivers door now falls off at will and the rubber door seal doesn't stay in place.
I have wanted one of these cars for so long and to say I am disappointed in the product and this dealership would be an understatement. I love the design and the drive but the continual problems, rattles and error messages are doing my head in.
This is only the last round of visits and I now need to take this further but I wish to find an alternative dealership as I think the technicians here leave a lot to be desired?
Various faults with car and just takes so long to get the car booked in and then not completed.
Just had a rattle apparently sorted (time will tell) but in doing so have caused damage to internal door paintwork and left gloopy dots of lubricant on seats, carpets and windows.
Aircon problem had no AC for the whole of the recent hot weather. The car was in previously for a premature oil change (only done 9k miles) some kind of factory recall was glossed over regarding the oil dilution issue. Asked them to check Aircon problem and was told that there was only a third of the gas that should be in the system but they didn't have time enough to find the leak. I stated that the heating system was never that powerful in the winter and was on full chat the whole time and never got overbearing. Linked?
Fair enough I thought book it back in - 5 weeks later
Had it 3 days (it didn't move the first day) got it back and was told that it may have had a leak but they couldn't find one so tried two full reboots and hey presto it now works. This was also linked to the heating issue. This is just so worrying for when the car is out of warranty.
I lifted the bonnet before leaving the service centre and found both dust caps off the aircon pipes in the engine bay. Technician foreman came out and agreed that it was unacceptable!
Got home and checked inside in more detail and found silicone lubricant everywhere which seems to be turning white which it hadn't previously.
Door cards had been removed and looks like they have been levered off with a screwdriver denting and scratching the paintwork just to the side of the door card. Chrome door handle trim on drivers door now falls off at will and the rubber door seal doesn't stay in place.
I have wanted one of these cars for so long and to say I am disappointed in the product and this dealership would be an understatement. I love the design and the drive but the continual problems, rattles and error messages are doing my head in.
This is only the last round of visits and I now need to take this further but I wish to find an alternative dealership as I think the technicians here leave a lot to be desired?
Has anyone got any experience of using Lancaster at Reading or Slough?
Hunters of Guildford now appears to be Inchcape, is that good or bad?
From my visit to the dealership who supplied the vehicle I still have the rattle, not sure the aircon is 100%, hopefully be able to tell with our Indian Summer coming up, but now the car has to go into the paint shop to have the damage to the inside of the doors straightened and then resprayed. Gut feeling says that this won't be completed satisfactorily but as the car is not quite 2 years old with 10k miles on it what can I do. Basically got you by the balls!
If I could get my money back I'd jump at it but doubt that is on the agenda.
Hunters of Guildford now appears to be Inchcape, is that good or bad?
From my visit to the dealership who supplied the vehicle I still have the rattle, not sure the aircon is 100%, hopefully be able to tell with our Indian Summer coming up, but now the car has to go into the paint shop to have the damage to the inside of the doors straightened and then resprayed. Gut feeling says that this won't be completed satisfactorily but as the car is not quite 2 years old with 10k miles on it what can I do. Basically got you by the balls!
If I could get my money back I'd jump at it but doubt that is on the agenda.
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