New Defender 90 continues the tradition...

New Defender 90 continues the tradition...

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JohnBlackWatson

Original Poster:

57 posts

167 months

Tuesday 1st June 2021
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New Defender 90 collected end of March, 515 miles later back with dealer as leakier than the Tory Cabinet.

At a guess I would say about 4 gallons of water trapped under the floor with associated dead electronics. Has been with dealer for the last 3 weeks and as far as I know they still have not identified the source (beyond 'rain')

On searching the internet I discovered there is a class action in the US as there seems to be a major issue with water ingress on the new Discovery.

Have not seen this mentioned here before so thought worth a thread to see if any others suffering the same issue.

JohnBlackWatson

Original Poster:

57 posts

167 months

Tuesday 1st June 2021
quotequote all
595Heaven said:
Sorry to hear that

There is a Service Action (N543) to replace the B-Pillar finisher due to potential water ingress.

Affected VIN range 024315 - 045738.
Thanks for that, unfortunately I'm a good 1100 beyond the end of the range.

Edited by JohnBlackWatson on Tuesday 1st June 17:14

JohnBlackWatson

Original Poster:

57 posts

167 months

Friday 11th June 2021
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EdJ said:
Surprised as I was very impressed with the build quality of the Defender 90 I test drove the other day.

As for "continues the tradition...", problems with new cars is not unique to Land Rover. Although Land Rover buyers do tend to shout about it more than others. I've had problems with just about every brand I've owned - the worst being my first car, a VW Polo. Even now, brands like VW and Audi have a reputation for reliability that I'm not convinced they deserve.

I guess the key aspect it how a dealer fixes any problem, perhaps that it what upsets LR owners more - the expectation of good service not being delivered.
To be fair to JLR they have dealt with this very well, contacted the dealer on the Wednesday and the car was collected and a replacement delivered on the Thursday.

Replacement is an RR Sport which I didn't take to immediately but would consider the build quality of both cars to be similar i.e. very high.

The 'Continues the tradition' specifically referenced leaky 90's and was more of a 'if you don't laugh then you'll cry' kinda comment as this was the first new car I've bought in 17 years, usually favouring classics or oddities.

JohnBlackWatson

Original Poster:

57 posts

167 months

Wednesday 25th August 2021
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paintman said:
Still wouldn't rule it out as the cause - needs to be looked at.
Sorry Paintman - should have updated this.

Quoted the reference and was immediately told 'not relevant' - eventually in early July I got a call saying JLR had requested the dealer put it back in the workshop, Next day got a call saying leak identified so this makes me think that either there is another known fault or the original design fault was not fixed by the original bulletin..

That was 6 weeks ago and still with the dealer - 14 weeks and counting.

JohnBlackWatson

Original Poster:

57 posts

167 months

Wednesday 22nd September 2021
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To conclude; the rejection was accepted yesterday, financial outcome is that it is as if I never had the car.

The repair had also been making progress with a 'modification of one of the pillars' being carried out - which sounds very much like the fix mentioned by 595Heaven - however the car was still undergoing testing so at the conclusion of the investigation I had still not received the car back.

I did consider a gamble and accepting the car back after the repair then immediately selling the car on at a premium (WBAC offered 5k over cost) - however not knowing when the car might be returned made me think this could be a risk and better to just end the story here.

This means that shortly there will be a one owner D250s with approx 600 miles coming on the market, no doubt at a significant premium over new - Santorini Black, Ebony/Ebony, Gloss black alloys, Black roof rails, privacy glass and potential long-term issues - beware!

For the short time I had the car I really liked it - perhaps I will return in a few years when it is no longer a new model.

JohnBlackWatson

Original Poster:

57 posts

167 months

Thursday 30th September 2021
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Was waiting for final settlement - can now say that the registration ends NHK

JohnBlackWatson

Original Poster:

57 posts

167 months

Monday 4th October 2021
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Gio G said:
I am seriously considering a 90 Defender. OP do you think you were just unlucky, or do you believe the model has been rushed out and the general public are finding out the bugs?

G
I think I was just unlucky, I had a fairly good rapport with the service representative at the dealer and she maintained that they were not seeing the issue on any other cars.

JohnBlackWatson

Original Poster:

57 posts

167 months

Monday 4th October 2021
quotequote all
JohnBlackWatson said:
I think I was just unlucky, I had a fairly good rapport with the service representative at the dealer and she maintained that they were not seeing the issue on any other cars.
Eeek, just looked at Defender2!!! - perhaps best ignore me as I only managed 500 miles...