Brand New RR Sport P400e broken down already
Discussion
Hi all,
Just wanted to run this by you all.
After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.
On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.
So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.
Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?
Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”
Anyway, typing this has already eased a bit of pain!
Any advice appreciated
Cheers all!
Guy
Just wanted to run this by you all.
After a 7 month wait, my new RR Sport P400e was delivered on the 20th of December, 2021.
On Friday the 7th of Jan, 2023 after just 400 miles, on the way home, a fault appeared on the dashboard “Gearbox fault”. Then it lost power and wouldn’t move another inch.
So far, it’s been at Rybrooks for 5 weeks, they say they are waiting to hear back from LR Technical.
Now, I’m expecting the usual, “oh, this wouldn’t happen to a Skoda” etc etc. BUT - anyone here had or heard of similar problems?
Also, can I ask for my money back, I’ve googled it and seems not “if the dealer tries to fix it bla bla….”
Anyway, typing this has already eased a bit of pain!
Any advice appreciated
Cheers all!
Guy
swisstoni said:
Have LR Technical gone on holiday?
I’d be making Rejection noises after 5 weeks.
Would personally rather get my money back and wait all over again.
Actually, I’m getting so pissed off about this.I’d be making Rejection noises after 5 weeks.
Would personally rather get my money back and wait all over again.
Work is so busy, it’s allocating an hour on the phone trying to get through to someone and then beginning the motions of even thinking about a refund that is my problem!
Phil74891 said:
I would insist on a loan car as good as, or better than yours while it is being fixed. If they provide that I would be ok. If not I would push for a refund. A similar thing happened to a friend of mine with a high end Jeep recently. They gave him a good rental car for the duration, then ended up giving him a completely new replacement Jeep.
Yes, the dealer have loaned us a new Defender which is fine, thanks. Plus Land Rover have given us £500 towards a night away. So they’ve acknowledged the problem. Trevor555 said:
The fault developed within 30 days of you buying it, and has been at the dealer ever since?
The 30 day period extends by any time that your car is back at the dealership.
So yes, your 30 days right to reject still stands.
Call citizens advice and they will point you towards their website with template letters that have the correct wording you'll need to demand your full refund.
Unless you've bought the car in a business capacity, then consumer rights won't apply. (30 days right to rejection)
Then you'd have to go for (not fit for purpose)
Thanks Trevor, The 30 day period extends by any time that your car is back at the dealership.
So yes, your 30 days right to reject still stands.
Call citizens advice and they will point you towards their website with template letters that have the correct wording you'll need to demand your full refund.
Unless you've bought the car in a business capacity, then consumer rights won't apply. (30 days right to rejection)
Then you'd have to go for (not fit for purpose)
I thought this might be the case.
I’ve bought it, it’s not through the business.
In fact, the lady in the service department suggested I call Land Rover finance and see what they say. I suppose they will have to totally honest!
Cheers
I’ll give them another week, then quote this.
EdJ said:
Just seen this thread. My P400e FFRR broke down recently with the same message on the dashboard - "gear box fault" - I've had the car for 3.5 years and done 30k miles with no problems, so was surprised - I was driving at the time when I lost all power and had to pull over and call a tow truck.
The car had just been for a big service at the main dealer, and despite being out of warranty, they quickly diagnosed the problem as being a "software update" and fixed it free of charge. From talking to the technician when I collected it (the next day) I got the impression that the software update had been interrupted during the service. The fact that they didn't charge me anything made me think there had been some mistake on their part perhaps.
Sounds like a different issue for your car given you've been without it for so much longer, but on the general LR reliability point, this is the first issue I've had in 15 years of LR ownership.
Hi Ed,The car had just been for a big service at the main dealer, and despite being out of warranty, they quickly diagnosed the problem as being a "software update" and fixed it free of charge. From talking to the technician when I collected it (the next day) I got the impression that the software update had been interrupted during the service. The fact that they didn't charge me anything made me think there had been some mistake on their part perhaps.
Sounds like a different issue for your car given you've been without it for so much longer, but on the general LR reliability point, this is the first issue I've had in 15 years of LR ownership.
Thanks for your post, a bit reassuring. JLR technical keep getting Rybrooks to do different things, so it must be more than a software update I suppose, but you never know! I’ll suggest it when I get my weekly phone call.
It was 6 weeks on Friday since the car went in, we’ve actually forgotten what it looks like. We went for Lantau Bronze with Vintage Tan interior, from memory it was bloody lovely!
Oh well, will keep waiting!
Cheers!
Milemuncher said:
We’ve had the same fault more than once on our P400e Vogue. We’ve also had a number of other faults which have caused the car to ‘fail to proceed’.
Underlying issue seems to be overheating electrics related judging by the number of cooling system components that have been changed when it’s been in to get fixed. It’s on its third water pump for example.
On the plus side, we’ve generally had decent loan cars from LR and their CS team have been helpful in getting things sorted. It’s also a lovely thing when it works.
As a consequence we may have another Range Rover, although probably not a hybrid next time.
Lordy! This is what I’m worried about, constant faults.Underlying issue seems to be overheating electrics related judging by the number of cooling system components that have been changed when it’s been in to get fixed. It’s on its third water pump for example.
On the plus side, we’ve generally had decent loan cars from LR and their CS team have been helpful in getting things sorted. It’s also a lovely thing when it works.
As a consequence we may have another Range Rover, although probably not a hybrid next time.
I’ve had 7 different cars from Land Rover and never had an issue, so yes, I’m not put off either.
I must have finally lost my marbles!
cjt1979 said:
My P400e developed a complete breakdown of the hybrid system 3-4 weeks after delivery. LR took it back, gave me a brand new RR Vogue until they fixed the problem, which took approx 6 weeks. Car has been fine since. Unfortunately its an occupational hazard with LR vehicles..
You did very well getting a new vogue. We’ve had a new defender on loan for 2 months now, but also they gave us £500 towards a weekend away, we’ve just got back from Swinton park, get booked in everyone, it’s fabulous.Anyway, I’m giving them another week and then I’m going to ask the dealership to find me a replacement. I know I must be a glutton for punishment, but I don’t want any other brand of car.
Update! 9 weeks today my car developed the fault.
I’m now sat in the waiting area of Rybrook Land Rover.
Hooray! I received an email saying they had fixed my car. A fault with the PCM, which they have now replaced.
I excitedly turned up half an hour ago , said thank you very much and drove off. The first time I looked at the dashboard, 20 seconds into my triumphant journey towards home, I noticed the emissions symbol!
So I’ve driven straight back and am awaiting the results of a diagnostic test.
So close….so close!
Bye for now!
I’m now sat in the waiting area of Rybrook Land Rover.
Hooray! I received an email saying they had fixed my car. A fault with the PCM, which they have now replaced.
I excitedly turned up half an hour ago , said thank you very much and drove off. The first time I looked at the dashboard, 20 seconds into my triumphant journey towards home, I noticed the emissions symbol!
So I’ve driven straight back and am awaiting the results of a diagnostic test.
So close….so close!
Bye for now!
swisstoni said:
FFS.
I know these places always seem to be rushed off their feet but you’d think someone would have given it a run around the block just to make sure it was all good after 9 weeks of hassle.
Perhaps they didn’t fancy their luck?
Hi Toni,I know these places always seem to be rushed off their feet but you’d think someone would have given it a run around the block just to make sure it was all good after 9 weeks of hassle.
Perhaps they didn’t fancy their luck?
Thanks for your message.
Latest update!
The chap in service say they are replacing the fuel cap as mine wasn’t air tight and it needs to be for these Hybrids! WTF!?!?
It’s Friday and I’m getting agitated and THIRSTY!
Keep your fingers crossed!
Friday evening 17:13 pm!
Just got home in the crappy little Mercedes hire car.
Servicing say the car now has a new and different fault.
A sensor in the fuel system!
That’s it, end, I’m now rejecting the car.
One thing I know is that I will be getting my repayments back so far. Then….
I can wait for them to fix it …. again! I don’t think I would ever relax, thinking it could just stop anytime.
I can get my money back and buy a Volvo hybrid. Ffs sake!
I can get the dealer to find me another car.
The thing is, I want a hybrid. Or do I!?
Right chaps, I’m going to drink lots of beer and make my mind up tomorrow!
Anyone care to comment!?
Cheers!
Just got home in the crappy little Mercedes hire car.
Servicing say the car now has a new and different fault.
A sensor in the fuel system!
That’s it, end, I’m now rejecting the car.
One thing I know is that I will be getting my repayments back so far. Then….
I can wait for them to fix it …. again! I don’t think I would ever relax, thinking it could just stop anytime.
I can get my money back and buy a Volvo hybrid. Ffs sake!
I can get the dealer to find me another car.
The thing is, I want a hybrid. Or do I!?
Right chaps, I’m going to drink lots of beer and make my mind up tomorrow!
Anyone care to comment!?
Cheers!
swisstoni said:
I just think you’ve had a hopefully rare experience but that it’s nature’s way of telling you that LR is not your lucky car brand.
Toni, I’ve had loads of Land Rovers and none have ever gone wrong at all. So, my latest decision (after a couple of swift pints) is I’ve asked David at Vertu to find me a replacement RR Sport Hybrid.I’m an optimist by nature and would like to think, surely I won’t get another car that goes wrong, so I’m waiting to see the 5 hybrids they have in stock.
Have a splendid evening all.
Wheelspinning said:
Followed this thread with interest.
We are getting one of the new Range Rovers and have opted for the all new hybrid version that does 69 miles on full electric...allegedly.
Never had a Range Rover before so raised my reliability issues with sales manager.
His initial response was that if anything goes wrong with the new style range rover, you are guaranteed another new one as a courtesy car; not a Velar, Discovery or Sport.
I was more hoping his response was that they have seripusly upped quality control as they have seriously upped the price from the current model.
Fingers crossed.
He was more interested in asking me to sign a disclaimer that if I sell within 12 months it has to be back to them.
I’m sure everyone here wishes you all the best of luck, seriously. Land/Range Rovers are the most wonderful and beautiful cars to sit in and drive, when they work. My experience over the past 9 weeks has been shocking.We are getting one of the new Range Rovers and have opted for the all new hybrid version that does 69 miles on full electric...allegedly.
Never had a Range Rover before so raised my reliability issues with sales manager.
His initial response was that if anything goes wrong with the new style range rover, you are guaranteed another new one as a courtesy car; not a Velar, Discovery or Sport.
I was more hoping his response was that they have seripusly upped quality control as they have seriously upped the price from the current model.
Fingers crossed.
He was more interested in asking me to sign a disclaimer that if I sell within 12 months it has to be back to them.
I’ve (FINALLY) learnt that salesmen don’t actually give a flying f@#k as soon as you’ve driven away in your brand new shiny car when it goes wrong.
If you are lucky enough to get through to someone at the dealership who does seem to care, then it seems you’re on your way to getting sorted.
Anyway, all the very best with your new purchase, I’m sure you will adore it and get a thrill every time you climb into it!
Time for more beer. Chin chin!
Unexpected Item In The Bagging Area said:
OP - firstly I’m sorry to read about your dramas with the car, I’m not surprised you’re going to reject the thing, I know I would have by now!
I’m going to buy a 2017 FFRR in a few weeks’ time and as Rybrook Huddersfield is my nearest LR dealer I’ll be asking them to look out for one for me along with checking the AUC website. Is there anyone there who you’d recommend as a point of contact? I’ve met a guy called Jonny who seemed to be on the ball but perhaps there’s someone you could suggest? Also you mention a David at Vertu - is your pet salesman?
Morning. I only had dealings with Huddersfield because the AA took my car there instead of taking it to Bradford. That was the first mistake, Bradford is where I bought the car from, so they would surely have fixed it sooner. Once Huddersfield started working on the car, they couldn’t release it until it was fixed as they wouldn’t have been paid by LR, a very frustrating situation.I’m going to buy a 2017 FFRR in a few weeks’ time and as Rybrook Huddersfield is my nearest LR dealer I’ll be asking them to look out for one for me along with checking the AUC website. Is there anyone there who you’d recommend as a point of contact? I’ve met a guy called Jonny who seemed to be on the ball but perhaps there’s someone you could suggest? Also you mention a David at Vertu - is your pet salesman?
Becky in servicing at Huddersfield is very nice, plus I met one of their mechanics yesterday who was very honest and told me they do get the odd car with constant faults. So why the he’ll haven’t I been put off yet, probably because I believe in never giving up. I’m sure most of you here are the same, we work hard, we want the best.
Regarding salesmen, they are all nice and are all over you when selling the car to you. On the day mine broke down, I never heard from him again. I’m not going to name and shame as I don’t think you should do this on here. Maybe once the salesman has done his job and something goes wrong, then you’re passed onto someone else with more experience, makes some sense?
Anyway, if we do go for another Sport P400e, I’m thinking it will be just down to luck if we have any problems. Shall I start a new thread asking if anyone owns a P400e and never had an issue!?
Right, need to email Bradford and get them to send me some links of replacements to have a look at.
By the way, my rejected car is a Lantau Bronze with Vintage brown leather. I think it’s perfect (looking!) so look out for it on a forecourt soon and good luck!
Trevor555 said:
Can you let me know how they deal with your replacement car please?
Do they treat the new car as a new deal, therefore giving you a fresh start with the 30 days etc...??
Or does the replacement car carry on from the first deal in terms of the 30 days, and six month periods regarding problems?
I'm presuming brand new deal/purchase, but please let me know.
Hopefully your new one will be better.
Don’t worry Trevor,Do they treat the new car as a new deal, therefore giving you a fresh start with the 30 days etc...??
Or does the replacement car carry on from the first deal in terms of the 30 days, and six month periods regarding problems?
I'm presuming brand new deal/purchase, but please let me know.
Hopefully your new one will be better.
I will be keeping you updated all the way.
Yes, I presume a replacement car is just like starting from new.
I am now deliberating getting a diesel/petrol model. I know it’ll be lots more money on fuel, but surely less chance of faults.
I have learnt that these p400e are very delicate things and will come up with a fault at the slightest opportunity!
Mmmm!?
Wheelspinning said:
Robbo, love your attitude!
Its refreshing that whilst annoying as hell you are still jovial; at the end of the day it is just something that has gone wrong.
Exactly how I deal with things; no point it being upset and making negative posts.
I am sure my first ever RR shall be all good.
Thanks Wheelspinning!Its refreshing that whilst annoying as hell you are still jovial; at the end of the day it is just something that has gone wrong.
Exactly how I deal with things; no point it being upset and making negative posts.
I am sure my first ever RR shall be all good.
I’m probably too laid back, but true, if you start loosing it and shouting down the phone, you won’t get anywhere!
The Mad Monk said:
No, you don't want to start loosing it, much better to keep it tight!
But seriously, why are you buying another Range Rover after everything you have had to put up with?
I’ve had loads of Land Rover cars. Freelander, 2 Big Discos, 2 Range Rover sports (both diesel) then recently a Disco Sport. Not one problem with any of them ever.But seriously, why are you buying another Range Rover after everything you have had to put up with?
They’re my wife’s car by the way.
I just seem to have found a bad hybrid.
As I said a few posts ago, I am an optimist and am not giving up on LR … Yet!
Anyway, I’ll keep you posted.
Right, I’m going to mow the lawn for the first time this year! Exciting stuff. Rock n roll!
Gassing Station | Land Rover | Top of Page | What's New | My Stuff