Social Media - Reviews and Negative Feedback

[mc_blue]

Hi all,

We're a service provider and had an incident whereby we have allegedly damaged a vehicle. The usual process is that if it is found that damage has been caused it will be rectified by us. We attend 100s of vehicles every month but sometimes mistakes do happen nobody is infallible.

The client or someone acting on behalf of the client has posted on social media that my company needs to "need to learn how to recover vehicles" and that I employ a "massive bunch of idiots." I've now had a number of one star review on Facebook in response to this individual's post from people who have never been customers of ours and therefore have no right to leave unjustified poor reviews. If reviews are left without comments I cannot even flag them to Facebook for moderation.

I would rather not have any links or names mentioned, just asking for any advice that you may have in terms of any legal position. I assume I have no power whatsoever? In which case this just seems like a bad case, as I have received poor feedback.

Many thanks

Amar

[mc_blue]

Hi,

Without giving too much away we are doing as much as we can. The comments are somewhat unjustified, like I said if we make a mistake we will rectify it. This just seems unnecessary and if I could take legal action I would.

[mc_blue]

It is so frustrating when you genuinely do try and do you best and it is okay for a random member of the public to rubbish your company image with a fictitious review.