CC Fraud - Merchant
Discussion
Hi,
I've just been the victim of a 5k CC fraud.
Customer is away with the goods, CC company have wiped the funds from my bank
I've been & spoke to BiB, although still waiting on them coming back to me.
Has anyone ever managed to get a positive result from this ?
I've keep getting confliciting stories, but nothing factual as yet.
Recently been told that if i'm PCI compliant then our machine provider should have an insurance policy that deals with this type of fraud.
Also been told that my bank can help.
Its a minefield
I've just been the victim of a 5k CC fraud.
Customer is away with the goods, CC company have wiped the funds from my bank
I've been & spoke to BiB, although still waiting on them coming back to me.
Has anyone ever managed to get a positive result from this ?
I've keep getting confliciting stories, but nothing factual as yet.
Recently been told that if i'm PCI compliant then our machine provider should have an insurance policy that deals with this type of fraud.
Also been told that my bank can help.
Its a minefield
To answer all replies.
Yes CCTV & got images of the girl in question
This was a vehicle repair, shes got my engine, turbo, injectors, clutch, DMF & battery.
She isnt that switched on, however neither was i at the time.
We dont usually get caught out & we also very rarely deal with retail customers, all are usually trade but she did come recommended from another business.
Car is on finance in her fathers name, she is the named driver on the insurance.
She gave a false name, but correct previous address. I've found the car, her parents address, her boyfriend, were he works, her new address.
According to BiB & the national press, this isnt the first time she has done it.
Card isnt stolen, its just been used unauthorised.
I personally think shes in cahoots with the cardholder. BiB have also confirmed.
I just need them to confirm to worldpay.
Just to add, she paid the balance upfront. We had the car for two weeks since balance paid.
Yes CCTV & got images of the girl in question
This was a vehicle repair, shes got my engine, turbo, injectors, clutch, DMF & battery.
She isnt that switched on, however neither was i at the time.
We dont usually get caught out & we also very rarely deal with retail customers, all are usually trade but she did come recommended from another business.
Car is on finance in her fathers name, she is the named driver on the insurance.
She gave a false name, but correct previous address. I've found the car, her parents address, her boyfriend, were he works, her new address.
According to BiB & the national press, this isnt the first time she has done it.
Card isnt stolen, its just been used unauthorised.
I personally think shes in cahoots with the cardholder. BiB have also confirmed.
I just need them to confirm to worldpay.
Just to add, she paid the balance upfront. We had the car for two weeks since balance paid.
Edited by RRLover on Friday 22 September 08:29
JimmyConwayNW said:
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