Shipping 17kg

[Simpo Two]

Hi folks - I need to ship a bench grinder that weighs almost 17kg, but MyHermes only goes up to 15kg.

Can anyone recommend a courier that would do this and offer a tracked service with cover of £142?

Thanks!

[Simpo Two]

Nickyboy said:

Camelot1971 said:

I tend to use UPS for heavier parcels - never had an issue. Parcelhero are decent for prices but there are lots of 3rd party companies out there.

Ditto but for the love of god package it properly, i see far too many things like that loose in a box with a bit of screwed up paper. spend a few quid on proper packaging supplies

Thanks - this will be going in its original box with all the packing so hopefully OK.

UPS is showing £15.66 which is good - but I can't see the level of cover, or if there is any, or how to make it £142...

[Simpo Two]

Thanks all. Not finding an increased cover option on the website UPS I rang customer service, to be met with a recording of a slightly fierce-sounding woman telling me about my rights, followed by all the operators being busy. Tried DPD - collection service a bit too much but drop-off price was good - but the nearest drop-off point was 7 miles away. In the end I used Parcel2go and guess what? It linked me back to UPS. With £142 cover it was about £15.50 and the drop off point was a local hairdresser only 0.4m away!

So Parcel2go, which was once Joe Public in their own cars I think, now seems to be Comparethecourier.com...

[Simpo Two]

Ah now that's curious. Having dropped the parcel off about half an hour ago, I put the tracking number in and to my surprise it told me the parcel is in Bury St Edmunds (about 30 miles away). That seemed more than optimistic so I rang the shop, who said 'No, it's still here.'

[Simpo Two]

Nickyboy said:

That's because when the shop keeper scans the package it's linked to the local depot which in this case would be Bury St Edmunds

Ah. Then the system should be changed to give correct information - eg 'Awaiting collection'. A tracking system that tells you the package is somewhere it's not is rather a fail IMHO...!

[Simpo Two]

megaphone said:

OP are you checking P2G tracking or are you clicking through to UPS?

I use this service regularly to send out heaver items, never had an issue, never bothered with paying for extra cover.

What time did you drop off? I have to drop mine at my local newsagents by 11am to guarantee it will not miss the daily collection. If not it sits there until next day.

The tracking link was in an e-mail from UPS Technology Administration.

The shop told me when I got there that the man had been in already and that the parcel wouldn't go until today. Hence my surprise about the false information.

As for cover, like all insurance it's a gamble but this time I'd budgeted for £20 shipping and didn't wan't to risk losing the bulk of £142 for the sake of a tenner.

And of course the reason I used Parcel2go and not UPS directly (my first plan) was because the latter's website didn't show me how to add extra cover and their phone was not a happy interface.

Checking the link again, it says 'Scheduled Delivery: Thursday, 23/08/2018 , By End of Day' which has to be nonsense because it won't have left the shop yet. The system seems a day out. But it will please the buyer, briefly!

[Simpo Two]

megaphone said:

May be the driver came back and it was collected yesterday. Check you're on the UK UPS site as often you get routed to the US which is on US time.

Nikckyboy was right - as soon as the shop scans it in, the system thinks it's at the local depot. Obviously not programmed to include the first stage of the journey.

Anyway, my bit is done