broken laptop - 18 month old

[Glasgowrob]

Evening folks, looking for a bit of advice,


purchased a macbook 18 months ago that is now faulty (display fault rendering it unusable)

have checked with apple who advise it requires a new display at £497 and the company i purchased from are saying tough titty out of warranty.

i am vaguely familiar with the consumer credit act stating that goods show be of a reasonable quality as expected by the average person.


whats my options here? consumer ombudsman or small claims court?

[Glasgowrob]

Has this issue

Then 2 days later just a dead screen. Apple say the screen needs replaced at a cost of £497

[Glasgowrob]

Has this issue

Then 2 days later just a dead screen. Apple say the screen needs replaced at a cost of £497

[Glasgowrob]

selmahoose said:

Last time I got an apple puter fixed in town I took it here:

http://www.techbytesglasgow.co.uk

Weird fkers but did the biz ok. Not cheap but not a bump either.

By the way. Guess what? There'll be a new ph firm launching soon. I'd tell more but you're Cassidy's grass so I'm going "no comment"!


Naturally it won't be posh so I'll be referring that stuff to youse (for a bung, of course, assuming you've not gone back to running NHS blood bags around for Naework yet)

your only round the corner pop in for coffee, i'll stick the kettle on and as for starting a new PH company you must be mad, want to buy one ? lol

Edited by Glasgowrob on Friday 21st September 05:48

[Glasgowrob]

there in lies the problem it was purchased from Very by my other half as a christmas gift. apple whilst very understanding were not interested as they didnt sell it.

other half has spoken with very and had some wonderful exchanges with their customer services team none of which seem to be uk based or willing to deviate from the script that it has a 1 year warranty and thats all they offer as per verys terms and conditions.

anyone suggest what our next step should be?

my understanding is that i should put a formal complaint in writing with a request for them to cover the cost of the repair. (going to throw it into apple and get it sorted then sort it out afterwards.

[Glasgowrob]

megaphone said:

Have you actually taken it to an Apple store?

yip, who reffered me back to the company i purchased it from.