Amazon v couriers

[Adam B]

Just curious

A package of cosmetics and a hair dryer was ordered by OH and went missing. The Amazon messages said delivered and “handed to resident” which it clearly wasn’t as we were both at work.

Amazon gave it a couple of days to see if it was taken in by a neighbour then refunded in full.

As the courier obviously lied to they get fined by amazon or does Amazon take it all on the chin.

She felt guilty (wrong I know but I have done when in same situation) so hoped the courier would have to pay.

I realise feeling sorry for a global leviathan like Amazon is a bit unnecessary but I have always found their customer service to be brilliant (Prime and spend 1-2k a year probably)

[Adam B]

But why leave it on a doorstep at all? Can’t they leave a card like the postman or attempt re-delivery?

This was about £120 of stuff (not that the courier would have known the value).

That said I continue to use Amazon with a preference because of their good customer service so I am sure it makes financial sense, but it is annoying when someone doesn’t do their job honestly.

OH didn’t gain, just had to re-order and wait a bit longer

[Adam B]

speedyguy said:

I don't understand why people order stuff when they know they are not going to be in if they don't have a "safe place" or use Amazon locker,
I assume you just expect the minimum wage overloaded courier to knock round all the neighbours until they find someone to act as your personal post office?

Your turn to be the PH thread tt was it?

I always have my packages delivered to work as does OH but Prime next day delivery didn’t deliver next day as promised.

I don’t want it left at neighbours (although I happily take in their packages as it’s zero inconvenience and, well, neighbourly). The courier could have left it in one of our bins and left a card.

Edited by Adam B on Sunday 13th January 11:37

[Adam B]

Thanks for confirming, that was what I was asking really

[Adam B]

speedyguy said:

Where was it aimed specifically at you ?, just a general observation

It certainlly reads like that. Maybe don’t quote me in the reply then?

Apologies

[Adam B]

speedyguy said:

Unless that's a pish take that's a whole thread on here.

I know there are many threads on useless couriers.

My question (and the reason I posted in Business section) was specifically when the courier is clearly at fault who pays - as some on PH may have businesse that sell via Amazon or even work in courier industry