Contacts at Amazon?
Discussion
I know the answer to this before i ask, but I'm at my wits end.
I run a small company that sells on Amazon (europe). We started receiving complaints that a listing infringed a patent and we have to contact the rights owner. I have been here before and done this and resolved it.
This time the patent is for an answer machine and the patent belongs to a company in Japan. Strange when the Amazon product i am selling is a iPhone Case.
The contact details are for H&F Inc which seems to not exist and the email is Andrewnood@hotmail.com, No reply and quite clearly b
ks.
Through Wed/Thur and Friday more complaints came in for other ASINs. I had to make the decision to put the account on Holiday mode and the complaints stopped. I can see the metrics going down in seller performance and its only a day or so until the bots suspend the account.
Anyway, does anyone know how to get in touch with a human at Amazon, i have spoke to people in ireland in the past which actually could help compared to the india/american human robots you get on the phone.
Any help would be great as this seems to me like a malicious attack and don't get met started on how stupid the Amazons system is.
Anyone?
I run a small company that sells on Amazon (europe). We started receiving complaints that a listing infringed a patent and we have to contact the rights owner. I have been here before and done this and resolved it.
This time the patent is for an answer machine and the patent belongs to a company in Japan. Strange when the Amazon product i am selling is a iPhone Case.
The contact details are for H&F Inc which seems to not exist and the email is Andrewnood@hotmail.com, No reply and quite clearly b
ks. Through Wed/Thur and Friday more complaints came in for other ASINs. I had to make the decision to put the account on Holiday mode and the complaints stopped. I can see the metrics going down in seller performance and its only a day or so until the bots suspend the account.
Anyway, does anyone know how to get in touch with a human at Amazon, i have spoke to people in ireland in the past which actually could help compared to the india/american human robots you get on the phone.
Any help would be great as this seems to me like a malicious attack and don't get met started on how stupid the Amazons system is.
Anyone?
Hey DSliverpool, been reading your post for a long time on this forum.
I agree it is malicious. I tried to log into the hotmail email address for any clues and the recovery (backup email) address was a @163.com so it makes me think it is a Chinese actor. With VAT rules changing this Jan i think many Chinese sellers will not be happy.
We have placed the UK account on Holiday mode and we are in talks with people from Sellerengine.com ,I hate to pay someone for an email but i have noticed if you do not have the exact term that amazon require in the response it is straight to the gulag.
At the moment we are loosing £2-3k a day with this carry on with no way of speaking to a human.
Oh and we have a website, with the ultimate goal of dropping Amazon. Amazon are good for getting an ecommerce business going but plan to ditch them before they kill you.
I agree it is malicious. I tried to log into the hotmail email address for any clues and the recovery (backup email) address was a @163.com so it makes me think it is a Chinese actor. With VAT rules changing this Jan i think many Chinese sellers will not be happy.
We have placed the UK account on Holiday mode and we are in talks with people from Sellerengine.com ,I hate to pay someone for an email but i have noticed if you do not have the exact term that amazon require in the response it is straight to the gulag.
At the moment we are loosing £2-3k a day with this carry on with no way of speaking to a human.
Oh and we have a website, with the ultimate goal of dropping Amazon. Amazon are good for getting an ecommerce business going but plan to ditch them before they kill you.
Gassing Station | Business | Top of Page | What's New | My Stuff