I HATE CALL CENTRES....

[Piglet]

Sorry just had to get that out of my system.

Do you know it matters to Sky whether my title is Miss, Ms or Mrs - it appears to be part of their data protection checking.

[Piglet]

I've had the holy trinity this morning...Sky, Cheltenham & Gloucester and Lloyds Bank. I've got no-where with any of them and am currently very close to murdering someone....

[Piglet]

spyke said:

justinp1 said:

I hate call centres too, but must say that Sky is among the worst for admin and customer care.

If they didnt have a monopoly and protect it fiercely people would migrate a lot sooner...

Sky are an absolute nightmare to deal with. They wanted us to jump through so many hoops to update our account after we got married (Sky's in the wife's name) that we've given up. We win in the end, mind you, as I can quite freely sign up as a new customer when the HD boxes start getting cheaper.

LOL - well I hope she's remembered whether she's told them she's Miss, Ms or Mrs - as they won't talk to her unless she can confirm this!!

The great news is - I've got to speak to them again - how much am I looking forward to that. The worse thing is as i could only understand about 2 words out of 3 that the phone operator used I don't know whether he has changed my title to Mrs or whether I'm supposed to write to them to confirm (yeah like I care )

[Piglet]

someone pass me a knife, I'm on the phone to Sky....it really is very very very painful.

It's not the staffs fault but it really is hard going. It's the bloody repeating the whole time "so you want a new viewing card" - yes like I just said. Then this bloody obsession with my marital status and title...

...and I've now got the recorded message telling me how frigging wonderful Sky is - it really is getting too much......

[Piglet]

...or that NTL (now Virgin?) are probably one of the few companies (allegedly) worse than Sky