Gigaclear broadband

Author
Discussion

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Tuesday 26th January 2016
quotequote all
Anyone here using Gigaclear broadband?

I live in a rural village, and can currently only get traditional 'up to' 8mbps broadband. Gigaclear are currently installing their pure fiber service into the village, and I'm tempted. But it's quite expensive at nearly £40 per month for 50/50 mbps.
I'm worried that if I sign up, BT will enable the village for fast broadband (albeit using the traditional copper to the premises), but costing much less than Gigaclear.

Any experience?

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Tuesday 26th January 2016
quotequote all
deckster said:
If that means that you can get rid of the BT line altogether (don't forget that anything they quote is always 'plus line rental') then as said it sounds like an excellent deal. If you need to retain the BT line for other purposes, then perhaps it's less compelling.
hmm - good point. I hadn't thought of that.
Mobile phone reception is pretty bad - I guess we could get an IP phone maybe?

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Friday 29th January 2016
quotequote all
Well, I signed up for it.
They're currently digging the village up, and estimated go live date is April.
I just can't see how all this work is viable - they really are digging the village up...massive project, including them putting a fibre 'pot' (that you tap into should you sign up) outside every property.
I recon they'll go bankrupt unless they're getting massive government grants or something?
The silly thing is that we have a BT exchange right here in the village, and I get reasonable 'classic' broadband speeds up to 7Mbps. I'm surprised BT haven't enabled the exchange for super fast already.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Wednesday 3rd February 2016
quotequote all
Brilliant - thanks for taking the time to write all that thumbup
I now can't wait to get it. I may even pay the extra fiver and double the speed to 100 Mbps full duplex.

One thing I hadn't thought of - laying the fibre from the pot to my house...hmmm, time to get my shovel and dig a channel in the front lawn smile

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Thursday 11th February 2016
quotequote all
Ha - well BT have magically upgraded our line!
I don't know how they've done it...but they have doubled our speed overnight!
It's gone from 7Mbps down/30Kbps up to this...

OK, so it's not brilliant by modern standards, but I think that's pretty good for a normal ADSL (non infinity) connection! I bet Gigaclear aren't happy!!

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Thursday 12th January 2017
quotequote all
It's currently live where I live, but it's quite an expensive outlay - £200.
I'm hoping they will drop that?

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Thursday 12th January 2017
quotequote all
So do they actually deliver the speeds they say they will?
Also - if I select the self install option (I'm a fairly handy DIYer) I assume I'll need to route the cable all the way from the pot on the pavement to inside my property?
How are you supposed to get under the tarmac in the pavement to the pot? Do people usually run the fibre in a length of conduit?

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Friday 13th January 2017
quotequote all
Quickmoose said:
Dr Doofenshmirtz said:
So do they actually deliver the speeds they say they will?
Also - if I select the self install option (I'm a fairly handy DIYer) I assume I'll need to route the cable all the way from the pot on the pavement to inside my property?
How are you supposed to get under the tarmac in the pavement to the pot? Do people usually run the fibre in a length of conduit?
In many cases early adopters get more.
If not in times of heavy use ina village where many have iy you might dip to 10-15% but on the whole yes you get what you sign up for.
Self install is from the POT to your router, you install it how you want it. I guess 'gold' standard would be within a conduit nut it's not essential, damage to it will be by you if you're digging up the garden...and you know where it is.
Normally self installs are laid in soft grass/dirt areas straight to the house wall. If you HAVE to cross tarmac....you either have to know what you're doing or get our guys to do it.
ThePOT should be put right up against the boundary to your property so no pavement would need digging up.
Its a good question though if thats not the case...and one I'll ask tomorrow...
Thanks QM - I'll take a closer look at the pot in the pavement at the weekend to see if I can burrow through.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Sunday 15th January 2017
quotequote all
My 'pot' is only about 10" from the bottom of my front garden boundary. So I'll simply run a conduit down the drive, and drill into the side of the pot under the pavement. Should be easy.
I'll be signing up this week for the 100mbps package thumbup

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Tuesday 17th January 2017
quotequote all
The install in my village was a bit questionable to be honest. They dug trenches about 2 foot deep, and then simply chucked the fibre in and covered it back over again! If one of those cables breaks or gets damaged, they'll have to carefully dig the entire trench (avoiding the existing cables) to lay a new cable - quite a big job! In an ideal world, I would have thought they'd lay service pipes and feed the cable through. But this will of course increase costs.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Tuesday 17th January 2017
quotequote all
Good to know - thanks.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Wednesday 18th January 2017
quotequote all
That's terrible!
In my village it was at least laid in the mud to about 24" deep.

Forget emailing customer services...they don't respond. I have signed up with Gigaclear but I'm already having doubts. Time will tell.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Wednesday 18th January 2017
quotequote all
To be honest it was just a query about the router they supply (make and model). And do we get admin access.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Wednesday 18th January 2017
quotequote all
Quickmoose said:
It's a DRG-739 Genexis (I hope that means something to you)
You have 'basic access' to the GUI on the LAN side....


If you want to know something more specific..PM me...
Thank you.
I hope I can at least open my own firewall ports?

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Thursday 19th January 2017
quotequote all
Quickmoose said:
and yes you can "port forward from the Gui", which I'm assuming means you can open your own firewall...
Brilliant - thanks.
Hopefully my kit will arrive in the next few days - I'll post updates as I know some people find it interesting.
Off to Wickes this afternoon for some conduit.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Saturday 4th February 2017
quotequote all
You know that sinking feeling you get when you think you've make a huge mistake...yeah I'm feeling that today.

So I've got everything installed, and when I first hooked everything up I was getting a full 100Mbit up and download. Brilliant.
However...as soon as more than one person starts using it, the speed drops dramatically - two devices playing a youtube video just kills it.
We had ADSL2 with around 15mbits download before - and it was never this bad.

I'm now wondering what the legal implications are of ditching Gigaclear right now, or being stuck in a 15 month contract?
I'm happy to pay for the fibre that I've already laid, but the router can be returned.


Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Sunday 5th February 2017
quotequote all
Done some more fiddling today and it is indeed the wireless - the wireless on the box they supply is really bad.
I turned off the wireless on their box and configured my Draytek 2830 as an AP and it works fine so far - certainly a vast improvement.
I'll do some more testing.

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Monday 6th February 2017
quotequote all
Mattt said:
I'd recommend getting a Unifi UAP instead, really pleased with mine.
Yeah I was thinking about going with Unifi - I like the fact that you can add additional AP's and they manage client roaming without a controller.
Which model have you got?

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Wednesday 5th April 2017
quotequote all
astroarcadia said:
There is only one button on the router (WPS) and I don't have a spare. Will any fibre router work with Gigaclear?
You have to use the router Gigaclear supply to initiate the connection, but you can disable the Wifi.
Definitely get a Unifi if you have Gigaclear - don't let anyone advise otherwise. They are the best out there (for the money).
I'd love to know Gigaclear's reason for sticking with that dreadful router - they really aren't doing themselves any favors as the Wifi option is simply not fit for purpose.

Anyway...
So the fibre comes in to the house. You connect the fibre to Gigaclears router. You connect the Ubiquiti Unifi Access Point via the supplied power injector to the router.
Fit the Unifi to a suitably central location in your house (mine is on the landing).
You then configure the Unifi via the web interface and management application - it's a bit tricky if you're not IT literate, but there are plenty of guides available. You need to disable DHCP on the Unifi and let the Gigaclear router handle this.
Once this is done, disable the Gigaclear wifi and enjoy full speed internet access.
I recommend running a Cat6 cable up to the Unifi if possible, but Cat5e will work fine for most people.

I have an LR (long range) model on the landing...
https://www.amazon.co.uk/Ubiquiti-Networks-UAP-AC-...
And a cheaper Lite version in the conservatory to cover the garden...
https://www.amazon.co.uk/Ubiquiti-Networks-UAP-AC-...
Both work perfectly well - I'm still a bit undecided if the LR is worth the +£20 ...I really should stick both side by side and do some tests!

Edited by Dr Doofenshmirtz on Wednesday 5th April 12:00

Dr Doofenshmirtz

Original Poster:

15,230 posts

200 months

Thursday 6th April 2017
quotequote all
dmsims said:
astroarcadia said:
Is it simple to install and configure as I'm pretty useless with this sort of thing.
Dr Doofenshmirtz said:
Definitely get a Unifi if you have Gigaclear - don't let anyone advise otherwise. They are the best out there (for the money).
Did you read what he wrote?

There are plenty of simpler alternatives
Yes, but if you have a high quality fibre internet connection like Gigaclear you may as well buy a quality AP to take full advantage of it.
Unifi AP's aren't that expensive, and they support device roaming extremely well should you need better coverage by adding more AP's.

I'm not sure anything else really comes close to them for the money?