MacBook Pro 15" battery dead
Discussion
My daughter two year old MacBook Pro battery has died suddenly. It tells her the battery is nearly flat and will shut down if not charged. This apparently just happened. It is a 2015 model.
Connect the charger and it works okay, just does not charge up.
It hear it is possible to replace the batteries, but where can you buy a battery set on line? Amazon don't have them.
Our nearest Apple centre is 30 miles away or I'd just pop over there.
Connect the charger and it works okay, just does not charge up.
It hear it is possible to replace the batteries, but where can you buy a battery set on line? Amazon don't have them.
Our nearest Apple centre is 30 miles away or I'd just pop over there.
b
hstewie said:
hstewie said: If it's 2 years old call them, may get something from goodwill.
It was bought in the Philippines, just over two years ago, don't have a receipt for it either. I doubt Apple UK would stump up the cost of a new battery and installation. I found a local computer shop who say they can do it, but no price as yet...
DSLiverpool said:
The Bookyard in Liverpool are service experts get a price from them as a comparison.
Thanks, just had a look on their site, not sure the exact details as her Mac is locked but a new battery appears to be £129 It is a MacBook Pro Retina 13"I assume the shop may get a discount, but then they charge for fitting, so this could be quite an expensive operation.
I paid about a grand for the MacBook itself, but she uses it every day and loves it.
AJB88 said:
Might as well ask!
I replaced my 2010 MBP battery my self got one off Amazon. I think the 2010 model is a lot easier to do though then the 2015 model.
I could order a battery from the Bookyard and have a go myself. The battery is glued in, but can be eased out by various methods. I replaced my 2010 MBP battery my self got one off Amazon. I think the 2010 model is a lot easier to do though then the 2015 model.
YouTube makes it look fairly easy, but I have no idea where to get the correct 5 point stardrive to undo the casing screws.
Digitalize said:
If you have a local Apple store it's worth booking an appointment, Apple used to be fairly lenient with where a product was purchased, especially portable devices that you can travel with.
I shall give them a call, just see what they say. I'm pretty sure we registered the Mac on line when we bought it, but no idea where the papers might be.megaphone said:
I've had limited success with 3rd party batteries in my Apple devices, I'd make sure you get it done at an approved store. As suggested, Apple will probably support a two year old machine, they offer a world wide guarantee, I've had my US bought MacBook repaired at a UK store, not even mentioned it was bought abroad.
The star head screws are normal Torx head as far as I'm aware, get a set from Maplin or similar.
The screws aren't Torx, I have a full set of Torx drivers, all with 6 points. These screws have 5.The star head screws are normal Torx head as far as I'm aware, get a set from Maplin or similar.
Probably to stop the average Joe getting in.
[quote=C&C]
Is this set any use?
[/quote]
One of those three 5 pointers might do it, maybe. That would be the very first step out of the way, then it gets harder......
When the daughter gets home from school (with model and make details) I'll call the Apple centre, in Birmingham, see what they reckon. Bit of a hike to get over there, but if they will do it, and give a warranty, it might be easier.
YouTube has a few interesting comments about people setting fire to their Mac trying to change the battery.......
Is this set any use?
[/quote]
One of those three 5 pointers might do it, maybe. That would be the very first step out of the way, then it gets harder......
When the daughter gets home from school (with model and make details) I'll call the Apple centre, in Birmingham, see what they reckon. Bit of a hike to get over there, but if they will do it, and give a warranty, it might be easier.
YouTube has a few interesting comments about people setting fire to their Mac trying to change the battery.......
Well I ordered a genuine Apple battery through a local computer shop, three weeks ago today.
It has still not arrived!
I just checked the Bookyard, tells me it is out of stock....
I may go down today and cancel it, this is not good enough, they indicated being in stock on the website I was looking at, and same when the shop looked, but I didn’t fancy tackling the job myself.
ETA: Just called the shop again, battery has finally come in. So should be fixed soon.
It has still not arrived!
I just checked the Bookyard, tells me it is out of stock....
I may go down today and cancel it, this is not good enough, they indicated being in stock on the website I was looking at, and same when the shop looked, but I didn’t fancy tackling the job myself.
ETA: Just called the shop again, battery has finally come in. So should be fixed soon.
Edited by King Herald on Saturday 7th October 14:40
Battery was the wrong one.......reordered....waited....on order from Germany......waited...... finally went down today, six and a half weeks later, cancelled the order, got my £125 back.
I shall call a proper Apple shop on the morrow, see if maybe they have a battery in stock.
If not, anybody recommend a decent general purpose lap top for £500 or thereabouts. Spending £1000 on a school kids lappy is not happening again.
I shall call a proper Apple shop on the morrow, see if maybe they have a battery in stock.
If not, anybody recommend a decent general purpose lap top for £500 or thereabouts. Spending £1000 on a school kids lappy is not happening again.
Edited by King Herald on Wednesday 25th October 23:37
Rollin said:
It might not even be the battery that's the problem.
The guy in our local computer shop opened it up, you could see one cell was all swollen and fat. He took the number off the battery, ordered an Apple replacement, but they still, apparently, sent him the wrong one.
I shall deal with a proper Apple dealer, get it done properly.
So, took it into a proper Apple dealer, paid the £50 fee for inspection...... and they came back today telling us it needs a battery as well as a new logic board, or some such part.
£800
It simply ain't gonna happen.
So, best lap top under £500 ?? Something with an i5 chip, or so I have been told is best.
£800
It simply ain't gonna happen.
So, best lap top under £500 ?? Something with an i5 chip, or so I have been told is best.
Edited by King Herald on Tuesday 7th November 16:31
tim0409 said:
King Herald said:
So, took it into a proper Apple dealer
Was it an Apple approved dealer or an Apple shop? I didn't think Apple shop/genius bars charged for running diagnostics.It's a shame it was purchased abroad and not in the UK as you may have had a strong case under UK consumer law.
I called the Apple support number, they phoned me back, booked an appointment in Telford, Stormfront the place is called. They booked it in, sent it off, filled out papers, charged me £50 fee, and they phoned me again today to say it is fubared.
https://www.stormfront.co.uk/
Edited by King Herald on Tuesday 7th November 20:10
tim0409 said:
I would try the "genius bar" at an Apple Store rather than an authorised repairer; they have much more latitude.
I have no idea what a “Genius Bar” is, and I apparently don’t have any idea how to find a genuine Apple Store. Apple themselves sent me to this place, Then this place sent the MacBook off to Apple technicians. Or so I was told.....12TS said:
I think you need the proper Apple places, rather than authorised retailers. They tend to be n the major cities and shopping centres e.g. Birmingham, Bluewater, Regent St, Cambridge etc.
When you go to the Apple page and find the “Genius bar” (I discovered what it is now) and request an appointment for repair, they tell you where to go. That is how they selected the Stormfront place I took it to. I doubt they are dumping me off in some shady back street dealer.
12TS said:
They're definitely not a back street outfit.
I can't think of any other outfit which does this, but Apple have two types of retailers/repairers.
1. Themselves, which is where others have said you may get more sympathetic treatment. There's are in big cities as I mentioned in my previous post.
2. Third parties. They have an Apple corporate look, but aren't Apple. Stormfront are such.
So I have had correct advice/treatment from a Apple authority, and they gave me nothing free, despite the lappy only being 18 months old. I can't think of any other outfit which does this, but Apple have two types of retailers/repairers.
1. Themselves, which is where others have said you may get more sympathetic treatment. There's are in big cities as I mentioned in my previous post.
2. Third parties. They have an Apple corporate look, but aren't Apple. Stormfront are such.
As mentioned, shame it was bought overseas, as 18 months life is just not good enough for something that expensive.
Right, questions;
How do I find a “genuine” Apple store?
What IS a Genius Bar? I saw it in the Apple web page, I applied for help through it, it is what got me sent to Stormfront. So how do I “go to a Genius Bar”??
Exactly what Apple emails address do I send to, to get my £50 back from Apple?
They checked the serial number, told me there had been a recall for delamination of the screen, but it had expired a month earlier. They have the laptop, I don’t have a copy of the serial number to hand, so I can’t check for anything else.
How do I find a “genuine” Apple store?
What IS a Genius Bar? I saw it in the Apple web page, I applied for help through it, it is what got me sent to Stormfront. So how do I “go to a Genius Bar”??
Exactly what Apple emails address do I send to, to get my £50 back from Apple?
They checked the serial number, told me there had been a recall for delamination of the screen, but it had expired a month earlier. They have the laptop, I don’t have a copy of the serial number to hand, so I can’t check for anything else.
Edited by King Herald on Wednesday 8th November 12:12
sc0tt said:
Where do you live?
Near Wulver’ampton.There is a supposed genuine dealer in Brum, but if you go to their shops website to make an appointment or contact it takes you to the on line people who booked me into Stormfront in Telford.
Edited by King Herald on Wednesday 8th November 12:25
Having looked into it now, it would appear we have already done the same thing as book an appointment with a ‘genius bar’. We made an appointment on that very Apple page, took the laptop to an Apple approved facility, who sent it off to an Apple repair centre, who told us it will cost £800 to fix.
I spoke to that repair centre again on the phone today, told them I am not please the MacBook has turned to junk so quickly and all he could tell me was that is the price Apple have quoted to fix it, there is nothing he can do.
Short of us hopefully crossing paths with a sympathetic Apple manager I don’t see what can be gained by simply booking to see another techie person. They will, again, ask £50 to look at it, and......
I spoke to that repair centre again on the phone today, told them I am not please the MacBook has turned to junk so quickly and all he could tell me was that is the price Apple have quoted to fix it, there is nothing he can do.
Short of us hopefully crossing paths with a sympathetic Apple manager I don’t see what can be gained by simply booking to see another techie person. They will, again, ask £50 to look at it, and......
dmsims said:
and how do you suggest doing that ?
Just walking in the door they will ask for your appointment, from what I can work out.Anywhere on line that you seek out help; make an appointment.
Want a chat to someone; make an appointment.
Just like iTunes, either you are a part of the Apple family, blood kin, or you are on the outside.
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