Pop up to phone "microsoft".....
Discussion
Hi all.
An elderly relative has just had a pop up to phone microsoft to remove a virus. He did, and a lovely lady talked him through installing support one supremo remote access.
Slightly fortunate in that he could not get online banking to work to pay for her services.
Now I come in... I have talked him through bitdefender searches (nothing found) tried to find an uninstall for support one (since found out I just need to get him to delete the supremo.exe file) and next plan to talk him through changing all passwords.
Apart from removing his access to a laptop, what do I need to do?
Sorry, I am a novice in these things, but I hope I would not phone a pop up number for help...
Thank you in advance!
An elderly relative has just had a pop up to phone microsoft to remove a virus. He did, and a lovely lady talked him through installing support one supremo remote access.
Slightly fortunate in that he could not get online banking to work to pay for her services.
Now I come in... I have talked him through bitdefender searches (nothing found) tried to find an uninstall for support one (since found out I just need to get him to delete the supremo.exe file) and next plan to talk him through changing all passwords.
Apart from removing his access to a laptop, what do I need to do?
Sorry, I am a novice in these things, but I hope I would not phone a pop up number for help...
Thank you in advance!
Thank you everyone, agree, a fresh install will be the best option.
Battery has been removed from laptop until such time as I can get my hands physically on it.
If I can find anything specific on it like a key logger I will post back, but the chances are I will just nuke it and start afresh.
Once again, thank you!
Battery has been removed from laptop until such time as I can get my hands physically on it.
If I can find anything specific on it like a key logger I will post back, but the chances are I will just nuke it and start afresh.
Once again, thank you!
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