Selling tech - they've found fault that didn't exist?

[Sway]

Never bothered selling my old phones before - but after recent upgrade realised they were offering £150 for my old handset which was in perfect condition.

Sent off via DPD jn seemingly armoured crate - yet the technician has 'found' "black marks across screen especially when white background - new screen needed".

Revised offer of £35...

Now, I am absolutely bloody certain there was zero problem when I sent it - if they're being hugely fussy about something unnoticeable by me fair enough, but what's the likelihood when the handset is returned there'll now be something on the screen that wasn't there before?

Anyone else had anything like this? Do they usually play with a straight bat?

[Sway]

Like an idiot - no.

[Sway]

Company - the WBAC reference is what I was thinking...

Kept a note of the IMEI. If it is returned with damaged screen, there's nothing I can do (cause as per earlier post, idiot) - but it'll reinforce my prior philosophy of throwing the old handsets in a drawer "just in case" then finally throwing them out after I've forgotten about it for nearly a decade.

[Sway]

loudlashadjuster said:

If it's a company then most of the time they will return it for a nominal P&P charge, no?

Pretty sure it's a free return (as was collection).

Not fussed about that side of things.

[Sway]

"Retentions team" messaged to send this:



So original offer - £155
"Technician assessed" offer - £35
"Reviewed" offer - £65 + "£30 accessories pack".

Tossers. Bet most people just click accept to be done with it. Phone was absolutely perfect.

[Sway]

Just received back - and it's absolutely perfect, as expected/was before.

Tried taking pic - but got that screen refresh banding!

Will throw it up on Marketplace.