Mercedes Approved Used delivered with issues
Discussion
Hello guys,
I apologize in advance if I am posting this case in a wrong topic.
I am a buyer of UK Mercedes Approved Used from Cyprus. I had bought an approved car and had it exported directly to Cyprus. The car was receive by me in a very poor condition both internally and externally, damages and scratches in many parts and rusting as well.
Furthermore the car was delivered with 2 mechanical issues. The coolant pump is leaking water (!) and needs to be replaces and also there is a strange noise coming off the engine which requires a lot of cost to be investigated and fixed. Do you think this is normal?
The seller is hiding behind the fact I am not a UK resident, however as far as I know I haven't paid anything less than the the cost of the vehicle. Can someone help and explain if this is a normal situation and if there is something i could do or demand?
I apologize in advance if I am posting this case in a wrong topic.
I am a buyer of UK Mercedes Approved Used from Cyprus. I had bought an approved car and had it exported directly to Cyprus. The car was receive by me in a very poor condition both internally and externally, damages and scratches in many parts and rusting as well.
Furthermore the car was delivered with 2 mechanical issues. The coolant pump is leaking water (!) and needs to be replaces and also there is a strange noise coming off the engine which requires a lot of cost to be investigated and fixed. Do you think this is normal?
The seller is hiding behind the fact I am not a UK resident, however as far as I know I haven't paid anything less than the the cost of the vehicle. Can someone help and explain if this is a normal situation and if there is something i could do or demand?
Well... Cause i believed a Mercedes Approved car would be a Mercedes Approved car. I never thought someone would do this for me for free, and I had decided to spend the extra money in buying an approved car instead of paying for someone to check it, and if not then paying again for another one etc etc.... This is very disappointing experience and shame to the dealer and MB of UK.
I have contacted the UK customer assistance (via email) from the website https://www.mercedes-benz.net, initially they claimed they can't help cause I am not a UK resident, and after that I noticed some kind of ignoring to my mails... However, even without a warranty coverage abroad, it is totally unacceptable for the car to be delivered like this!!
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