Poweralfa

[chris_n]

I know naming and shaming is a no-no on PH so I will simply state some facts that may be of interest to the many Italian car enthusiasts who frequent this site...

• On 15th March, I ordered 3 x 2L tins of Selenia oil online from Poweralfa (www.poweralfa.com)

• I received a confirmation e-mail from them by return telling me it would be dispatched next day

• Payment was taken from my account on 18th March (Including £8.95 for delivery)

• Having not seen the oil, I chased them up on 25th March

• I got a reply the same day saying they would invesigate and get back to me

• I have had no further word from them since

• I still have no oil and am currently light to the tune of £70+

I will leave anyone considering using this company to form their own opinions.

I am now going to e-mail a link to this thread to them and point out how many members frequent this site in the hope that they might resolve the above situation.

I will report the outcome on here factually and objectively to be fair to all involved.

Chris

[chris_n]

There is not one especially near to me - I thought ordering off the web would be nice and convenient!

[chris_n]

An update on progress as it happens - just had a call from an apparently helpful chap at Poweralfa. Seems they have had a supplier problem with the Selenia oil that is in the process of being resolved. Reason for lack of feedback is down to him having been out ill. I've been told I can expect the oil in the next few days or was offered a full refund if I could not wait. I'm feeling better for having been updated already, and in actual fact can afford to wait, so watch this space! (If you find my oil shopping experiences interesting that is!)

Chris

[chris_n]

Well, two weeks further on and having not received my oil or any further update from Poweralfa, I have asked them to cancel the order and refund my money.

Yesterday I did what I perhaps should have done in the first place and took a drive to my nearest Alfa dealer and bought some over the counter there.

Don't know if this is representative of their service generally as it is the only time I have tried to use them, but personally I would not use them again after this experience.

Chris

[chris_n]

I have now received my refund from Poweralfa. In addition, for my inconvenience, they have offered to make some sort of concession against a future order. Now I've got sufficient oil to last me a while I probably won't take this up.

Does seem they had a genuine supply problem rather than anything more sinister. My thoughts, for what they are worth, are that in buying over the web I was looking for speed and convenience, compared to the alternative of waiting a few days until I could take a detour to drop in to an Alfa dealer. In this instance I did not get the outcome I had hoped.

Hope I have reported the situation fairly.

Chris