Things that annoy you beyond reason...(Vol. 7)
Discussion
SteveStrange said:
theplayingmantis said:
kowalski655 said:
98elise said:
Rich Boy Spanner said:
Zips break too. If a button falls off it doesn't really matter and you can always sew one back on. Plus, when kids have bedroom play fights and lob the duvets and stuff at each other the zip could take somebody's eye out.
Velcro would be better. I'm sure we used to have one with Velcro pads spaced like buttons. Now all of ours are buttons and they are a pain.
VW Financial Services.
Ring up to get a settlement figure and the recorded message says you can do it online. Created an account and then paid it same day through online banking. Look online today and balance still showing.
Ring to ask why only to be told that you're supposed to ring them up to tell them you have paid or the money is credited to the account but doesn't reduce the balance until someone goes in and manually accepts it which won't happen if you don't ring up. Apparently it's my fault for not knowing that.
Ring up to get a settlement figure and the recorded message says you can do it online. Created an account and then paid it same day through online banking. Look online today and balance still showing.
Ring to ask why only to be told that you're supposed to ring them up to tell them you have paid or the money is credited to the account but doesn't reduce the balance until someone goes in and manually accepts it which won't happen if you don't ring up. Apparently it's my fault for not knowing that.
Edited by stemll on Tuesday 2nd May 20:55
redrabbit29 said:
I need to post again how much it boils my blood to ring a company or organisation and the first message is "we're extremely busy at the moment".
Arghhh
1) I couldn't give a f**k. I've paid you for something and your service is just not adequate
2) Employee more staff
3) Why is every single fecking time I call, you're apparently really busy (see point 2)
Yes, but it's reassuring to know that your call is important to them.Arghhh
1) I couldn't give a f**k. I've paid you for something and your service is just not adequate
2) Employee more staff
3) Why is every single fecking time I call, you're apparently really busy (see point 2)
Doofus said:
redrabbit29 said:
I need to post again how much it boils my blood to ring a company or organisation and the first message is "we're extremely busy at the moment".
Arghhh
1) I couldn't give a f**k. I've paid you for something and your service is just not adequate
2) Employee more staff
3) Why is every single fecking time I call, you're apparently really busy (see point 2)
Maybe they're screening their calls. I get through every time. Arghhh
1) I couldn't give a f**k. I've paid you for something and your service is just not adequate
2) Employee more staff
3) Why is every single fecking time I call, you're apparently really busy (see point 2)
The problem with call centres is that they're always recruiting. They're never not looking to hire more people because turnover is so high. Now other businesses are offering as much money and far less bulls
t (by this I mean not having to deal with entitled aholes all day) it's a no brainer that they'll go work for them than do another day in a crappy call centre. The problem with call centre staffing is that, if the person is any good they'll be promoted or poached by a more senior team in no time, OTOH, if they're terrible they'll churn to another company after a short time or they'll just quit because they hate the job. No-one stays on L1 phones for very long unless they are supremely masochistic.
The alternative to this is to use better businesses, this means you'll pay more for the services you receive.
captain_cynic said:
Or you're picking the right time to call.
The problem with call centres is that they're always recruiting. They're never not looking to hire more people because turnover is so high. Now other businesses are offering as much money and far less bullst (by this I mean not having to deal with entitled aholes all day) it's a no brainer that they'll go work for them than do another day in a crappy call centre.
The problem with call centre staffing is that, if the person is any good they'll be promoted or poached by a more senior team in no time, OTOH, if they're terrible they'll churn to another company after a short time or they'll just quit because they hate the job. No-one stays on L1 phones for very long unless they are supremely masochistic.
The alternative to this is to use better businesses, this means you'll pay more for the services you receive.
I bet that most calls to customer services are about a problem or complaint. The caller is already pissed off that they have had to take the time to make the call, which is then exacerbated by the length of time taken and button presses or speaking to robots needed to get through to a person. The problem with call centres is that they're always recruiting. They're never not looking to hire more people because turnover is so high. Now other businesses are offering as much money and far less bulls
t (by this I mean not having to deal with entitled aholes all day) it's a no brainer that they'll go work for them than do another day in a crappy call centre. The problem with call centre staffing is that, if the person is any good they'll be promoted or poached by a more senior team in no time, OTOH, if they're terrible they'll churn to another company after a short time or they'll just quit because they hate the job. No-one stays on L1 phones for very long unless they are supremely masochistic.
The alternative to this is to use better businesses, this means you'll pay more for the services you receive.
The call centre bods then spend their whole day dealing with irate customers.
Phone rings yesterday, don't recognise the number but answer anyway, usual pause from the caller while the automated dialling system alots someone, they start by asking if I am who I am, then start asking questions, first couple I answer as fairly innocuous, then they ask if we own or rent, I refuse to answer as I still haven't been told what the call is about, so the ignorant prick hangs up on me, and yes, both the fact that it was a cold caller, the fact that they kept saying that the answers to the questions would determine what the call was about and the fact that they hung up on me because I wouldn't answer anymore questions annoyed me beyond reason!!!
Bobberoo said:
Phone rings yesterday, don't recognise the number but answer anyway, usual pause from the caller while the automated dialling system alots someone, they start by asking if I am who I am, then start asking questions, first couple I answer as fairly innocuous, then they ask if we own or rent, I refuse to answer as I still haven't been told what the call is about, so the ignorant prick hangs up on me, and yes, both the fact that it was a cold caller, the fact that they kept saying that the answers to the questions would determine what the call was about and the fact that they hung up on me because I wouldn't answer anymore questions annoyed me beyond reason!!!
Getting a cold caller to hang up on you is seen as a victory, is it not? It means you've annoyed them more than they've annoyed you.GasEngineer said:
I bet that most calls to customer services are about a problem or complaint. The caller is already pissed off that they have had to take the time to make the call, which is then exacerbated by the length of time taken and button presses or speaking to robots needed to get through to a person.
The call centre bods then spend their whole day dealing with irate customers.
This is exactly the scenario that eventually resulted in getting my smart meter fixed, finally.The call centre bods then spend their whole day dealing with irate customers.
There had been a number of previous communications, phone, online chat, email which had failed to resolve things over 6 months.
The last time, tried to phone, your call is important, gave up, tried the multiple press this, press that, gave up as couldn't get anywhere other than the unanswered your call is important stage. So went to online chat, totally useless chat bot, eventually went for the I want to speak to a real person option as could leave that sitting there in background and get on with a spreadsheet wizardry.
Eventually a bod rolls up, go through security checks repeating what's already done, he has a look to try and understand the problem, clearly very slow as he's dealing with several online chats in parallel, not his fault. Starts to tell me he understands the problem but he'll have to hand me over to another department to handle it. Get into the online chat equivalent of your call is very important. Put in background go back to spreadsheet.
Eventually bod number 2 rocks up. I just need to go through your security questions. At which point I lose it. Can you see the earlier discussion with your colleague?
Yes it's all here.
Including the security question answers?
Yes.
Right you've got 48 hours to get back to me with an email saying what you intend to do, or have fixed the problem or else there will be a proper complaint coming in, that's a firm promise. Goodbye, click.
Sorted next day.
popeyewhite said:
Car insurance. Again.
Esure last year £600, this year with no different variables £800.
Moneysupermarket £370. Lloyds Bank.
Every. Damn. Year.
Esure have come up a few times on here including by me. For some reason they've whacked their prices up for renewals this year (I'd been with them for a few years).Esure last year £600, this year with no different variables £800.
Moneysupermarket £370. Lloyds Bank.
Every. Damn. Year.
ro250 said:
popeyewhite said:
Car insurance. Again.
Esure last year £600, this year with no different variables £800.
Moneysupermarket £370. Lloyds Bank.
Every. Damn. Year.
Esure have come up a few times on here including by me. For some reason they've whacked their prices up for renewals this year (I'd been with them for a few years).Esure last year £600, this year with no different variables £800.
Moneysupermarket £370. Lloyds Bank.
Every. Damn. Year.
In addition, the background noise was loud enough that I could hear other agents handling other calls.
Cotty said:
UPS are delivering a new PC and received two emails confirming delivery will be Thursday 4th May. Receive a reminder today that it will be delivered tomorrow.
I go out for one hour and come back to a note sayin they tried to deliver but no one was in so will try again tomorrow.
That's nothing. I've often had a text saying they tried to deliver but nobody was home. But I work from home so I was home. And I have security cameras and nobody tried to deliver. Yours is just bad luck. Mine is pure deceit!I go out for one hour and come back to a note sayin they tried to deliver but no one was in so will try again tomorrow.
Cotty said:
UPS are delivering a new PC and received two emails confirming delivery will be Thursday 4th May. Receive a reminder today that it will be delivered tomorrow.
I go out for one hour and come back to a note sayin they tried to deliver but no one was in so will try again tomorrow.
So they are delivering on the 4th. I go out for one hour and come back to a note sayin they tried to deliver but no one was in so will try again tomorrow.
5s Alive said:
WY86 said:
Reverse parking at supermarkets/costco. Why? Your loading your boot up with stuff.
Guilty as charged m'lud! - and sometimes end up having to shuffle forward to load.Reversing is just easier, I'm s
t at forward parking, never end up dead centre or parallel. 
Plus agree that it makes for easier positioning and exit from space. Last thing you want is to drive into a space, then when want to exit in reverse the view blocked by giant crew cab pickup or van.
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