DVLA in breach of FOIA
Discussion
Small wonder to some on here, that DVLA - already known for making up its own "laws" - should be in breach of that actually on the Statute book..
Streaky
Information Commissioners Office said:
The complainant requested a breakdown of payments made by the Driver and Vehicle Licensing Agency (‘the DVLA’) in respect of poor customer service.
The DVLA provided some information and stated that no additional information was held.
The Commissioner’s decision is that the DVLA holds additional information relevant to the request and he requires the DVLA to either provide the information or issue a valid refusal notice compliant with section 17 of the FOIA.
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?The DVLA provided some information and stated that no additional information was held.
The Commissioner’s decision is that the DVLA holds additional information relevant to the request and he requires the DVLA to either provide the information or issue a valid refusal notice compliant with section 17 of the FOIA.
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
streaky said:
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?
Streaky
A few years back they did me a licence but put the wrong address on it, and sent my passport to that address.Streaky
I think they gave me £70 without even asking for it. At the time, this was more than the passport.
streaky said:
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?
Streaky
How are they in breach of FOIA if they don't hold the information?Streaky
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
14-7 said:
How are they in breach of FOIA if they don't hold the information?
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
streaky said:
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
(and I can't see the DVLA being as advanced as 2007 or 2010
)DaveL485 said:
streaky said:
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
(and I can't see the DVLA being as advanced as 2007 or 2010
)Older versions handled 65536 rows, iirc. (2^16).
C
Edited to sort quotes.
streaky said:
BTW, has anyone received, or know anyone who has received, and payment from DVLA for "poor customer service"?
Streaky
I have, must be a good 5 years ago, I sent them a SORN for a mini I had in my grandads garage, couple of months later I was sent a fine for none payment/not sorning, I sent them a letter back stating the date I had returned the SORN and details of how many years the vehicle had been sorned etc (iirc I think I just wrote this over the top of the letter they had sent me), I received a letter of apology and a cheque for £5. Ive no idea why I got the money or what it was for, Im assuming they found my SORN on file and sent me the cheque to cover postageStreaky
Edited by Odie on Thursday 14th June 09:48
CraigyMc said:
DaveL485 said:
streaky said:
DocJock said:
14-7 said:
How are they in breach of FOIA if they don't hold the information?
Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
Why do people not read the thread before replying?Maybe they should set up another department to sort it all out with 30 staff on £25k a year. That will keep everyone happy whilst knowing how much has been paid out for poor customer service we have cost them (us) another £750k.
an earlier post in this thread said:
The specific information which the DVLA should consider for disclosure is a table showing the amount of each ex-gratia payment, the summary of reasons for each payment and the Primary cause for each payment for the financial years 2009/2010 and 2010/2011. This information is held within a spreadsheet within the DVLA’s Accounting and Revenue Unit.
Streaky
(and I can't see the DVLA being as advanced as 2007 or 2010
)Older versions handled 65536 rows, iirc. (2^16).
C
Edited to sort quotes.
DaveL485 said:
If you're going to be pedantic about it 2007 and 2010 have 1,048,576 rows, but I did say they were not as advanced as 2007 or 2010, hence referring to the 2003 row count.
Now I'm not an excel expert, and I know this is a bit far fetched when we are talking DVLA, but they may have several spreadsheets alphabetically sorted.......
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