Warranty dispute with Nissan over DPF - nightmare
Discussion
My sister and brother-in-law leased a brand new Nissan X-Trail direct from their local Nissan dealership - they're 12 months into a three year lease. The car conked out last week and it went back to the dealership for them to fix; they've since come back and said it's the DPF that's blocked and that they 'haven't been driving it properly' and are refusing to fix it under warranty.
It will cost £4,500 to sort... money which my sister and her fella just haven't got lying around! (£2,500 for labour, £2,000 for the parts)
I know for a fact that they take it for long runs pretty regularly as they're routinely on the M6 / M61 up to Lancashire to see me and my kids. Surely with the car being 12 months old this expense can't fall on their shoulders?!
Any help much appreciated; they're pretty stressed with the whole situation.
It will cost £4,500 to sort... money which my sister and her fella just haven't got lying around! (£2,500 for labour, £2,000 for the parts)
I know for a fact that they take it for long runs pretty regularly as they're routinely on the M6 / M61 up to Lancashire to see me and my kids. Surely with the car being 12 months old this expense can't fall on their shoulders?!
Any help much appreciated; they're pretty stressed with the whole situation.
mgv8 said:
Where does Nissan define 'haven't been driving it properly'?
What data do that have to show that has not been done?
Fundemetlry what is the car for and how has it not been used that way?
How are you defining "fundemetlry"?What data do that have to show that has not been done?
Fundemetlry what is the car for and how has it not been used that way?
I'd definitely be having polite strong words with Nissan and the lease company (which may also be Nissan?).
'haven't been driving it properly' is thing like wheel spinning, dumping the clutch, driving on the hand brake, changing gears without using the clutch, slamming it into reverse when doing 70 on the motorway. That's abusing the car and if it causes a breakage would be grounds for refusal for repair under warranty. There would also be proof of this misuse.
If Nissan can't make a car that will suffer lots of short distances (even if that isn't the case) then it's not fit for purpose. I would push for a replacement or cancellation of contract at no loss to yourself and go elsewhere. Have you raised the issue to Nissan customer support directly? Might be worth a proper letter sent by recorded delivery calmly detailing the situation and asking for their assistance.
Having personally had 2 years of protracted issues with a manufacturer which eventually ended in me taking a hit just to walk away and close the matter I'd say it needs to be sorted now.
If Nissan can't make a car that will suffer lots of short distances (even if that isn't the case) then it's not fit for purpose. I would push for a replacement or cancellation of contract at no loss to yourself and go elsewhere. Have you raised the issue to Nissan customer support directly? Might be worth a proper letter sent by recorded delivery calmly detailing the situation and asking for their assistance.
Having personally had 2 years of protracted issues with a manufacturer which eventually ended in me taking a hit just to walk away and close the matter I'd say it needs to be sorted now.
I've mentioned this before, but I had a problem with BMW over a £6k bill on an M3. I was getting nowhere with the dealersip until I got the press involved. As soon as the story hit, (and the boss of BMW GB got involved) BMW completely backed down and not only paid in full but gave me £1000 as a 'gesture of good will'.
This is a problem for the dealer and the manufacturer, IMO. A DPF should last 12 months, even with a less than adequate sort of driving. The vehicle should be able to regenerate.
As aothers have asked, what is the mileage of the vehicle now?
Were they told about the issues surrounding diesels, and at time of purchase / signing contracts were they offered advice and recommendations based on their likely type of driving? I shouldnt think that a sales manager, with a nice commision coming his way, will dissaude a buyer from purchasing a car.
They need to kcik up a fuss and kick it up hard. There are plenty of diesel vehicles out there used for short journeys and such that dont suffer issues after 12 months.
As aothers have asked, what is the mileage of the vehicle now?
Were they told about the issues surrounding diesels, and at time of purchase / signing contracts were they offered advice and recommendations based on their likely type of driving? I shouldnt think that a sales manager, with a nice commision coming his way, will dissaude a buyer from purchasing a car.
They need to kcik up a fuss and kick it up hard. There are plenty of diesel vehicles out there used for short journeys and such that dont suffer issues after 12 months.
They initially wanted the petrol version but were told to get the diesel because it was in stock and the petrol had a three month lead time.
The sales guy said 'just make sure you take it on the motorway now and then' and that was it. They do... regularly. They're on the M60 to the Trafford Centre twice a week.
They created a dispute with the dealership earlier this week and heard direct from Nissan UK HQ today that they won't be backing down and they have the option to pay the £4,500 and have it fixed, or alternatively come and collect the car from the dealership and tow it away. Unbelievable. It's a year old!
The sales guy said 'just make sure you take it on the motorway now and then' and that was it. They do... regularly. They're on the M60 to the Trafford Centre twice a week.
They created a dispute with the dealership earlier this week and heard direct from Nissan UK HQ today that they won't be backing down and they have the option to pay the £4,500 and have it fixed, or alternatively come and collect the car from the dealership and tow it away. Unbelievable. It's a year old!
HedgeyGedgey said:
As said its a known thing with modern diesels, thats why they only recommend them for long distance drivers
'They' being who? I've not seen new diesels being marketed for long distance journeys only. I've recently bought a diesel for Mrs NDA (lucky woman) so I'm interested in hearing more.GetCarter said:
I've mentioned this before, but I had a problem with BMW over a £6k bill on an M3. I was getting nowhere with the dealersip until I got the press involved. As soon as the story hit, (and the boss of BMW GB got involved) BMW completely backed down and not only paid in full but gave me £1000 as a 'gesture of good will'.
DPF issues have plenty of exposure already and I'm sure the handbook will state how it should be driven.Surely they must have had warning lights on before now?
Four and a half grand, that is enthusiastic on Nissans part, and who are they getting to do the labour, Elton John and Adele ?
I love modern diesels, 52 MPG, then, bang a four and a half grand bill cos its got more dos and donts than a Mogwai, or you get these kind off Gremlins.
This situation is amazing if true, they seem to trot up every bill like insurance claims, where a small bump ends up with whiplash money, courtesy cars etc and a £300 bump is then ten grands worth of t
ts getting their nose in the trough, a quick scan on eBay shows DPF's for Xtrails are £300 upwards, depends on whether its the correct one but the most expensive is £600, and labour, whats that like 30 hours or so ?
I love modern diesels, 52 MPG, then, bang a four and a half grand bill cos its got more dos and donts than a Mogwai, or you get these kind off Gremlins.
This situation is amazing if true, they seem to trot up every bill like insurance claims, where a small bump ends up with whiplash money, courtesy cars etc and a £300 bump is then ten grands worth of t
ts getting their nose in the trough, a quick scan on eBay shows DPF's for Xtrails are £300 upwards, depends on whether its the correct one but the most expensive is £600, and labour, whats that like 30 hours or so ?Gassing Station | General Gassing | Top of Page | What's New | My Stuff