Jaguar DPF issues

[strippier]

Hi

We leased a Jaguar last year on a 5k mile pa deal. We are having issues with the DPF in that it has clogged up twice now. 1st time they replaced it under warranty as the car gave no warning (just went straight to red - limp mode - take to dealer).

It has happened again, dealer informs us not covered by warranty, est 2.5k fix.

Can they make us pay, the car gave no warning, we weren't notified at the time of purchase the car has to be driven in a certain manner.

If they try to make us pay my intention is to cancel the DD lease payment, and leave the car at Jaguar with both sets of keys. Will this course of action end well for me?

We buy/lease a new car to avoid these issues and have comfort a warranty is in place, this is just a joke.....

Thoughts?

[Nickbrapp]

5k a year in a diesel? Why?

You’re just asking for trouble tbh. You’re contracted for the lease payments, the finance company will come after you.

It’s not up to the dealer to find out how you drive, they are just there to sell cars.

[Sheepshanks]

Nickbrapp said:

It’s not up to the dealer to find out how you drive,

Not true. They should make sure the vehicle is appropriate for the type of use.

[fatboy b]

5k a year in a diesel. FFS, you’d get dpf issues with any brand.

[strippier]

Nickbrapp said:

5k a year in a diesel? Why?

You’re just asking for trouble tbh. You’re contracted for the lease payments, the finance company will come after you.

It’s not up to the dealer to find out how you drive, they are just there to sell cars.

Why - cheap lease deal (isn't that why most people lease), if there car isn't suitable to only do 5k (and they don't bother asking) they shouldn't sell under a 5kpa lease deal. I have already told them 'Ill see them in court' as the car clearly isn't fit for purpose (in my mind they are screwed as they haven't defined that this car will only be suitable for xyz driving styles).

[Sheepshanks]

fatboy b said:

5k a year in a diesel. FFS, you’d get dpf issues with any brand.

You're only saying that because you don't know how dpf regens work.

[fatboy b]

Sheepshanks said:

fatboy b said:

5k a year in a diesel. FFS, you’d get dpf issues with any brand.

You're only saying that because you don't know how dpf regens work.

I do. I’ve had a few diesels with dpfs. Never had a problem.

[Sa Calobra]

strippier said:

Hi

We leased a Jaguar last year on a 5k mile pa deal. We are having issues with the DPF in that it has clogged up twice now. 1st time they replaced it under warranty as the car gave no warning (just went straight to red - limp mode - take to dealer).

It has happened again, dealer informs us not covered by warranty, est 2.5k fix.

Can they make us pay, the car gave no warning, we weren't notified at the time of purchase the car has to be driven in a certain manner.

If they try to make us pay my intention is to cancel the DD lease payment, and leave the car at Jaguar with both sets of keys. Will this course of action end well for me?

We buy/lease a new car to avoid these issues and have comfort a warranty is in place, this is just a joke.....

Thoughts?

Have you tried driving it fast and long in a lower gear to force a Regen?

Why did you leave a diesel on 5,000miles a year? Why not a petrol, or was there a special deal on?

[fatboy b]

Sheepshanks said:

Nickbrapp said:

It’s not up to the dealer to find out how you drive,

Not true. They should make sure the vehicle is appropriate for the type of use.

That’s untrue. They are meant to advise. Not make sure.

[Flumpo]

I would be very interested in following this if you do go to court.

Although I think you have been stupid buying a diesel dpf on a 5k lease, that’s because I know how dpfs work.

I do believe many dealers have miss sold diesels and didn’t inform the ignorant of the consequences. Instead they pushed the mpg and £20 road tax.

However, you say you do know about dpfs and they have already fixed it once before. So what’s your argument?

[Chrismawa]

Is there no where near by that offers a DPF clean? A mates Merc clogged up last year he took it to a local Indie where they charged him around £100 to clean out the DPF and get the car back to normal.

[Ron99]

A diesel car with DPF would be just fine doing 5k per year, if that 5k was a weekly trip of 50 miles each way.

But not 1000 trips of 5 miles.

Similarly, taxis can cover many tens of thousands of miles per year but have DPF problems because they make short, slow/stop-start journeys.

[Sheepshanks]

fatboy b said:

Sheepshanks said:

Nickbrapp said:

It’s not up to the dealer to find out how you drive,

Not true. They should make sure the vehicle is appropriate for the type of use.

That’s untrue. They are meant to advise. Not make sure.

It is true. It's about as black and white as it could get - a car that doesn't work isn't fit for purpose.

That said, taken at face value, the OPs car is faulty - it shouldn't go straight to a red warning and limp mode.

[to3m]

Surely you'd be within your rights to send the car back! It's not even one year old. And besides, any car that just automatically breaks if you drive it only 5,000 miles a year isn't fit for purpose.

Don't listen to people moaning at you for buying a diesel. This sort of car may be designed for driving longer distances, and lots of short trips aren't great for any car, but so what? It should take a lot more than 1 year to break! - and there's plenty of reasons you might buy one anyway, whatever the sort of driving you end up doing. The average annual mileage in the UK is something like 8000 miles or whatever, so it can't exactly be news to car manufacturers that there are going to be plenty of people driving less than that.

If their hands are tied by emissions regulations, well, not much anybody can do - but that's no excuse for selling unsuitable cars to their customers. If short trips are definitely going to kill the car, and the affected parts aren't covered by any warranty, this should have been made very clear when the car was being arranged...

[Deep Thought]

Chrismawa said:

Is there no where near by that offers a DPF clean? A mates Merc clogged up last year he took it to a local Indie where they charged him around £100 to clean out the DPF and get the car back to normal.

+1

Jaguar will just replace the entire unit - they wont be bothered with taking it apart and attempting to have it cleaned.

VW did the same with me. I bought a year old Passat with 16K miles from a main dealer. 2 weeks later DPF problems. VW simply replaced the "emissions control unit" which covers DPF, catalytic converter(?) and some sensors attached at a cost which would have been £2,300. There was no issue at all with them doing it BUT i was warned by the Service Manager who was a friend of mine that if it happened again in the future VW wouldnt pay.

I'd DEFINITELY be finding someone to professionally clean it.

BTW - the odds of a run down the road in a lower gear solving it if its got this clogged are close to NIL.

[troika]

I’m not a lawyer but would be interested in the opinion of someone who is. Jaguar / leasing company should not offer a 5K per annum contract if the goods are not fit for that purpose. You are effectively hiring the car and they know how many miles you are doing in it. If that’s going to cause problems, they shouldn’t offer it.

[fatboy b]

Sheepshanks said:

fatboy b said:

Sheepshanks said:

Nickbrapp said:

It’s not up to the dealer to find out how you drive,

Not true. They should make sure the vehicle is appropriate for the type of use.

That’s untrue. They are meant to advise. Not make sure.

It is true. It's about as black and white as it could get - a car that doesn't work isn't fit for purpose.

That said, taken at face value, the OPs car is faulty - it shouldn't go straight to a red warning and limp mode.

I’ll refer you to my last statement.

[Deep Thought]

troika said:

I’m not a lawyer but would be interested in the opinion of someone who is. Jaguar / leasing company should not offer a 5K per annum contract if the goods are not fit for that purpose. You are effectively hiring the car and they know how many miles you are doing in it. If that’s going to cause problems, they shouldn’t offer it.

As has been said, 100 journeys of 50 miles each a year and this car will be fine. 1000 journeys of 5 miles each and it wont.

[Ron99]

troika said:

I’m not a lawyer but would be interested in the opinion of someone who is. Jaguar / leasing company should not offer a 5K per annum contract if the goods are not fit for that purpose. You are effectively hiring the car and they know how many miles you are doing in it. If that’s going to cause problems, they shouldn’t offer it.

As I said several posts up: it's the type of driving that matters, not the actual mileage.

If every third journey* is at least half an hour** cruising at 50+ mph*** a car is unlikely to have a DPF problem unless there's a faulty component or software.



(*) Every third journey because for many cars, a regen can, at a push, usually be aborted twice, but must complete on the third attempt. If the car says 'keep driving' it means it's on its third and final chance after being interrupted on previous journeys. Its first two attempts are in the background and many drivers won't notice nor be informed that they're happening.

(**) At least half an hour to allow 10-15 minutes for the engine to reach operating temperature so DPF regen can begin, plus 10-15 minutes after that for the regen itself.

(***) Cruise at 50+ mph to give suitable conditions for the regen.

[Sheepshanks]

Deep Thought said:

As has been said, 100 journeys of 50 miles each a year and this car will be fine. 1000 journeys of 5 miles each and it wont.

Depends how long those 5 mile journeys last.

None of these cars passive regen in normal UK use. The dpf doesn't get anything like hot enough, as the cars produce their power so effortlesly. This business of taking it for a razz every week is a waste of time - we did a 300 mile round trip motorway journey in wife's VW Tiguan, then next day on the 3 mile school run it started an active regen.

In our VW it takes about 10mins. So you'd get into trouble if you were using the car for 5 mins per trip, but anything 'normal' should be fine.

My understanding from reading elsehwere is Jags are the same, as are many marques now. There's a few things that can catch them out - some won't active regen if the fuel level is below a certain level, for example.