Royal Mail lost parcel issue

[Consigliere]

Hi,

I sent a letter with supporting evidence (hospital reports, assessments, admittance and discharge letters). They were originals as the evidence required was originals and not photocopies. This was sent late December 2021. Fast forward to today and the tracking says RM have it - it has nothing about being delivered and obviously no signature.

Also received a letter from the organisation saying they haven't received anything.

I sent it signed for to give peace of mind (its not for me, i sent it on someones behalf).

Now not only have the originals been lost which is a massive headache to sort, i believe (from a bit of googling) RM will say there is 'intrinsic value' to the items sent - effectively they are just pieces of paper.

The issue i now have is to recall what was sent exactly and then call up the Dr's, hospitals etc and get the docs resent. No doubt it will be doable - just a couple of hours doing so.

Do i have grounds for compensation above RM's refund of postage?

[surveyor]

If you are posting special delivery you can add cover for consequential loss. I always use these when sending keys. A key does not cost a lot. Changing the locks because the key is lost does.

A bit too late to be of assistance. Apologies

[egor110]

How did you send it ?

Recorded , tracked , special delivery ?

[Consigliere]

egor110 said:

How did you send it ?

Recorded , tracked , special delivery ?

Royal Mail signed for.

I do this so i have proof it has been delivered but the RM tracking just says 'we have your item' but its been nearly 6 weeks.

[carreauchompeur]

Lesson for future maybe, but Royal Mail special delivery is always the thing to use when sending important docs. Signed for is just part of the regular mail, SD gets treated as importanter!

[Consigliere]

carreauchompeur said:

Lesson for future maybe, but Royal Mail special delivery is always the thing to use when sending important docs. Signed for is just part of the regular mail, SD gets treated as importanter!

Agreed with your point - questions is, if i sent it with SD and they lost the parcel - how would i claim compensation if RM consider the contents having 'no intrinsic value'?

[carreauchompeur]

…consequential loss

[steveo3002]

Consigliere said:

Agreed with your point - questions is, if i sent it with SD and they lost the parcel - how would i claim compensation if RM consider the contents having 'no intrinsic value'?

6 sheets of paper ....yeah heres 50p

[Consigliere]

steveo3002 said:

6 sheets of paper ....yeah heres 50p

exactly - the bit i'm miffed about is that they are just that sheets of paper but its going to be an absolute nightmare getting those documents re-sent, i can just picture it now, several hours on the phone atleast.

[Consigliere]

carreauchompeur said:

…consequential loss

If thats the case how would i calculate that? is it number of hours i spend trying to get the documents resent or something else?

[surveyor]

Consigliere said:

carreauchompeur said:

…consequential loss

If thats the case how would i calculate that? is it number of hours i spend trying to get the documents resent or something else?

Terms and conditions.

If you want to cover for Consequential loss you need to select special delivery and pay for the extra cover.

[Consigliere]

surveyor said:

Terms and conditions.

If you want to cover for Consequential loss you need to select special delivery and pay for the extra cover.

Maybe i wasnt clear, i understand the consequential loss part, i was querying how to calculate the 'loss' when putting in a claim. Just intrigued.

[surveyor]

Consigliere said:

surveyor said:

Terms and conditions.

If you want to cover for Consequential loss you need to select special delivery and pay for the extra cover.

Maybe i wasnt clear, i understand the consequential loss part, i was querying how to calculate the 'loss' when putting in a claim. Just intrigued.

You may as well try and claim the cost of recovering the paper they have lost.

I think there is very little chance of success though.

[Jamescrs]

Honestly Royal Mail are very likely to send you a couple of books of stamps in compensation for the service you used (I say that seriously).

Your time would be better spent getting the documents replaced but you have no chance of getting any meaningful compensation from Royal Mail in these circumstances

[Road2Ruin]

Regardless of what 'type' of postage you paid for, you are entitled to sue for compensation, if they refuse to pay. However, in order to do this you must prove negligence. Then you must show there is a loss. The time spent doing this and any additional costs may, or may not, be recoverable. I wouldn't bother.