How long does it take to get HSBC mortgage approval??

[bigandclever]

Got the mortgage in principle decision a month ago. Filled in all the forms, and provided all the supporting paperwork I was asked to (I'm both a personal and business HSBC customer, so they 'know' me), two weeks ago. Last I heard was my application had been sent through but hadn't been assigned to an underwriter, and now my 'mortgage manager' isn't returning phonecalls or emails.

Am I being a bit OTT in getting pissed off at HSBC? The problem is that the estate agents are now passing on the message from the vendors that they are considering putting the house back on the market since there's no obvious action at my end, and I don't want that to happen. So much for me being a no chain, first time buyer

[gazm]

good luck with that. i got messed around really badly by them a few months ago. to the point where i want to leave them.
i am still in shock over the way i was treated to be honest

[auditt]

They offer great rates (but are the rates available)

Any excuse not to LEND and they wont......

[bigandclever]

Thanks for the happy thoughts!

Just spoken to them, what a shower. My mistake, I suppose, going with the bank I've been with since birth and my company has been with since it was created. Not that that matters, I know, but Christ almighty...

[gazm]

bigandclever said:

Thanks for the happy thoughts!

Just spoken to them, what a shower. My mistake, I suppose, going with the bank I've been with since birth and my company has been with since it was created. Not that that matters, I know, but Christ almighty...

if its any consolation - i've been with them years, premier and all that crap. they said yes to a mortagage - i got the survey, then they said no. now they are saying they wont refund my survey fee!

[Elroy Blue]

I applied at the begining of last week (remortgage). Had the conditional offer at the end of the initial application. Got all the paperwork through the post a few days later. Bank appointed solicitor's letter a day after that (with the ridiculous request for yet another id check by an IFA or Solicitor).

It's all going very smoothly at the moment. Good rate, only £99 total fees, can't be happier.

[bigandclever]

Glad it's working for some

I got a phonecall late this afternoon telling me they've pulled the offer, for what I consider to be the most spurious of reasons, the faceless, nameless wkers. Back to square one, fingers crossed the vendors will be understanding (I wouldn't be!) while I go elsewhere. I hope anyone that works in HSBC Mortgages gets cat AIDS.

[Bing o]

I opened an account at HSBC before I maoved to Singapore. The Customer Account handler dealing with the account opening thought that Hong Kong and Singapore were the same place.

(I could understand it if I was out in the Provinces, but this was near Liverpool Street).

[scotal]

gazm said:

if its any consolation - i've been with them years, premier and all that crap. they said yes to a mortagage - i got the survey, then they said no. now they are saying they wont refund my survey fee!

Your house didn't value up, or for soe reason didn't meet their requirements. They've paid a surveyor to do the inspection, why on earth do you think they would refund your survey fee?
No lender will refund survey fees post survey, that's not a quirk peculiar to HSBC.

Edited by scotal on Tuesday 5th October 13:00

[scotal]

bigandclever said:

Glad it's working for some

I got a phonecall late this afternoon telling me they've pulled the offer, for what I consider to be the most spurious of reasons, the faceless, nameless wkers.

Have they pulled the deal from the market, or simply turned you down as an individual applicant? If its the former, thats really bad practise (but not unique in the current market.)
If its the latter I'm surprised its taken this long for them to make a decision, but their business levels and their service levels have been under some discussion for a while.

[bigandclever]

(As far as I'm aware) They've refused my individual application, not pulled the deal (though the deal is due to expire on 31 Oct).

I'm just pissed off with the time it's taken for them to get back to me. I popped into a branch earlier and spoke to someone other than the mortgage adviser (my suspicions are it's down to the general crapiness of the individual I have been dealing with) and there are a couple of notes against the refusal, both of which, if they'd actually asked me, could've been addressed before I put the application in. Although now I can see where the underwriters are coming from, but it all could've been sorted with a better communication process.

I should've listened to everybody who said "you're a contractor, go to a broker, don't go straight to the highstreet"

[auditt]

bigandclever said:

(As far as I'm aware) They've refused my individual application, not pulled the deal (though the deal is due to expire on 31 Oct).

I'm just pissed off with the time it's taken for them to get back to me. I popped into a branch earlier and spoke to someone other than the mortgage adviser (my suspicions are it's down to the general crapiness of the individual I have been dealing with) and there are a couple of notes against the refusal, both of which, if they'd actually asked me, could've been addressed before I put the application in. Although now I can see where the underwriters are coming from, but it all could've been sorted with a better communication process.

I should've listened to everybody who said "you're a contractor, go to a broker, don't go straight to the highstreet"

Can i ask why the rush to buy a place?

Why not wait 6/12 months and see how things are?

With talks about liquidity drying up and getting money will be harder - I dont think prices are going to rise anytime soon.

[scotal]

bigandclever said:

I should've listened to everybody who said "you're a contractor, go to a broker, don't go straight to the highstreet"

I agree, but then I would, however HSBC don't offer their loans via brokers.

[gazm]

scotal said:

gazm said:

if its any consolation - i've been with them years, premier and all that crap. they said yes to a mortagage - i got the survey, then they said no. now they are saying they wont refund my survey fee!

Your house didn't value up, or for soe reason didn't meet their requirements. They've paid a surveyor to do the inspection, why on earth do you think they would refund your survey fee?
No lender will refund survey fees post survey, that's not a quirk peculiar to HSBC.

Edited by scotal on Tuesday 5th October 13:00

Nope - the survey came back saying the house was worth what they were going to lend. they said the reason they were pulling it was because i failled to declare i had a charge on the property a few Years ago. why would i need to as it was satisified nearly to years ago. i was only ever asked what other borrowings i had which i fully declared.

[scotal]

gazm said:

scotal said:

gazm said:

if its any consolation - i've been with them years, premier and all that crap. they said yes to a mortagage - i got the survey, then they said no. now they are saying they wont refund my survey fee!

Your house didn't value up, or for soe reason didn't meet their requirements. They've paid a surveyor to do the inspection, why on earth do you think they would refund your survey fee?
No lender will refund survey fees post survey, that's not a quirk peculiar to HSBC.

Edited by scotal on Tuesday 5th October 13:00

Nope - the survey came back saying the house was worth what they were going to lend. they said the reason they were pulling it was because i failled to declare i had a charge on the property a few Years ago. why would i need to as it was satisified nearly to years ago. i was only ever asked what other borrowings i had which i fully declared.

THat is odd.
i appreciate why you would want the survey fee back. My apologies.