Parcel showing as signed for but not received.

[James 33]

Never had anything like this before so am a bit unsure of where i stand. I brought a second hand set of carbs on ebay and after a week i contacted the seller to ask where they were. He came back to sat they are showing as delivered and Hermes have a signature. He has given the delivery time when i was at work and my wife was out with a friend and has now supplied a copy of the signature that is just a scribble and not legible.
I have asked my neighbours and looked down the side of my house but no joy.
Where do i stand now? The seller is been very helpful so far but i guess we will get to a point soon where he say's they are delivered and has proof so can do no more. Do i have any other options as these where a fair bit of money that i can't afford to loose right now plus my bikes still broken and i need it for work.

[James 33]

He has done and they have provided a signature and are saying it was delivered.

[James 33]

The seller has got a copy of the signature that he has forwarded to me. Its not my name or my wifes . As i told the seller we were both out at the time of delivery so unless our dog signed for it then it was'nt us.

[James 33]

Yes tried the neighbours as well. No card through the door and also not recorded as left with a neighbour, Only other thing i will try is there is a road with the same name in the next town about 2 miles away so wondering if they got left there,

[James 33]

This is what im hoping, At the moment though im £130 out of pocket and still have a broken bike.

[James 33]

What if I can prove I was at work at the time? Time sheets etc? I can't afford to loose £130 so will be fighting this all the way.

[James 33]

Good news folks. Seller has now refunded me. He said every time he call Hermes customer support he gets told they will give him an answer in 48 hours. Can't fault the seller and he has done everything he can and has now refunded me and will continue to pursue the claim himself.
I can now order another set of carbs and hopefully get back on the road.

[James 33]

Chester draws said:

Wowzers... Sellers like that are few and far between.

Make sure you leave him good feedback (not too detailed that you make him look like a soft touch)..

And if the package does turn up ever, I'm sure you'll do the right thing.

Yeah really lucky he was a decent chap. Honestly thought id loose my money. Already said if it does turn up i will send it back to him at my expense. Wont be with Hermes though.