78th Members Meeting
Discussion
OmniCognate said:
Has anyone actually managed to get any money back from Goodwood? They sent me a boilerplate email a month ago saying they are really busy so processing refunds will take a while, and haven’t responded to anything since. Interestingly, however, Goodwood horse racing is back on, so they have enough staff at Goodwood to organise that, and to take my money, but not to give it back.
I’ve been a member for 20 years, and absolutely love the GRRC, and as I only live about 7 miles from Goodwood I go there a lot, but they have not handled this well. It was very clear the MM was going to be cancelled, and saying it has been “reschedule” to next year is just a cynical way of delaying refunds. Not happy with how the GRRC have handled this.
+1I’ve been a member for 20 years, and absolutely love the GRRC, and as I only live about 7 miles from Goodwood I go there a lot, but they have not handled this well. It was very clear the MM was going to be cancelled, and saying it has been “reschedule” to next year is just a cynical way of delaying refunds. Not happy with how the GRRC have handled this.
I imagine the percentage of refunds they are having to process for the MM is incredibly small, too. Every person I know going has just allowed their ticket to roll over.
In terms of refunds I imagine FoS will hit them harder, but thankfully for them ticket sales wouldn't have peaked before this all kicked off. I'm amazed that they are still insisting it's 'postponed' and will go ahead in 2020. There has been zero indication from the govt that large public events may get the go ahead late summer or early autumn
In terms of refunds I imagine FoS will hit them harder, but thankfully for them ticket sales wouldn't have peaked before this all kicked off. I'm amazed that they are still insisting it's 'postponed' and will go ahead in 2020. There has been zero indication from the govt that large public events may get the go ahead late summer or early autumn
NDA said:
I'm very happy to let Goodwood hang on to my cash and let it roll over.
Anything I can do to support Goodwood.
Ditto, I just view it as my tickets being pre-paid for next year's events I had a holiday booked with BA and they provided a voucher against a holiday any time in the next 2 years. I am happy to allow Goodwood to do the same. As regards refunds I imagine they have a reduced team at the moment so it's not surprising it's taking time to work through but I am sure that if people want the refund they will get it. Anything I can do to support Goodwood.
You say they have a reduced team and yet they seem to have managed to arrange horse racing, and I’m sure some of those people could have been put to better use dealing with issues with disgruntled members.
Some of you may be happy letting Goodwood hold on to your money, and that’s totally your choice, but for those that do want their money back ( and I don’t believe its an unreasonable request ) Goodwood have gone out of their way to drag their heals or try to avoid paying up by pretending that moving an annual event on a year is “re-scheduling” rather than cancelling.
Some of you may be happy letting Goodwood hold on to your money, and that’s totally your choice, but for those that do want their money back ( and I don’t believe its an unreasonable request ) Goodwood have gone out of their way to drag their heals or try to avoid paying up by pretending that moving an annual event on a year is “re-scheduling” rather than cancelling.
Fortunately the price of the tickets is not a critical amount - I can survive without a refund.
As I mentioned in a previous post, I feel fortunate that a place like Goodwood exists - it's unique. And it's why I will be making a donation in the hope that it can survive and that we can all go on enjoying it.
As I mentioned in a previous post, I feel fortunate that a place like Goodwood exists - it's unique. And it's why I will be making a donation in the hope that it can survive and that we can all go on enjoying it.
OmniCognate said:
You say they have a reduced team and yet they seem to have managed to arrange horse racing, and I’m sure some of those people could have been put to better use dealing with issues with disgruntled members.
Some of you may be happy letting Goodwood hold on to your money, and that’s totally your choice, but for those that do want their money back ( and I don’t believe its an unreasonable request ) Goodwood have gone out of their way to drag their heals or try to avoid paying up by pretending that moving an annual event on a year is “re-scheduling” rather than cancelling.
They have been offering refunds for the last few weeks. Have you spoken to them and requested it? Some of you may be happy letting Goodwood hold on to your money, and that’s totally your choice, but for those that do want their money back ( and I don’t believe its an unreasonable request ) Goodwood have gone out of their way to drag their heals or try to avoid paying up by pretending that moving an annual event on a year is “re-scheduling” rather than cancelling.
OmniCognate said:
You say they have a reduced team and yet they seem to have managed to arrange horse racing, and I’m sure some of those people could have been put to better use dealing with issues with disgruntled members.
Some of you may be happy letting Goodwood hold on to your money, and that’s totally your choice, but for those that do want their money back ( and I don’t believe its an unreasonable request ) Goodwood have gone out of their way to drag their heals or try to avoid paying up by pretending that moving an annual event on a year is “re-scheduling” rather than cancelling.
Details of the refund process are on the web site; I am lead to believe there are only three people working in the GRRC office, they probably have a lot to deal with, not least of which is worrying about their jobs.Some of you may be happy letting Goodwood hold on to your money, and that’s totally your choice, but for those that do want their money back ( and I don’t believe its an unreasonable request ) Goodwood have gone out of their way to drag their heals or try to avoid paying up by pretending that moving an annual event on a year is “re-scheduling” rather than cancelling.
How do I request a refund?
To request a refund for your 2020 tickets, please contact our Ticket Office at motorsportenquiries@goodwood.com with your order number, by 31 August 2020. Your order number can be found on your email booking confirmation. Please bear in mind that in order to comply with Government guidelines, we have a reduced team who are dealing with a high number of enquiries. Your request will be processed as soon as possible.
How long do I have to make a choice?
After 31 August 2020, your tickets will roll over automatically to the 2021 event.
Thanks. I was already aware of the process and contacted them over a month ago and have had no follow up from them since.
I appreciate the staff may be worried about their jobs, but you seem to not have considered that i may be too. Goodwood have my money, have not supplied the service i paid for an have a legal obligation to give my money back.
I feel sorry for them and for everyone that has been affected by this mess, but I don’t see why i should suffer so they don’t. The implication is that its more important for them to have my money than it is for me to have it, and you do not know my circumstances.
Sorry, not intending to get cross at you or anyone, its just a very irritating situation.
One last comment though; if Goodwood can arrange horse racing, and can come up with and administer the GSA, surely they could spare a couple more people to help sort out getting money back to the people who want or need it?
I appreciate the staff may be worried about their jobs, but you seem to not have considered that i may be too. Goodwood have my money, have not supplied the service i paid for an have a legal obligation to give my money back.
I feel sorry for them and for everyone that has been affected by this mess, but I don’t see why i should suffer so they don’t. The implication is that its more important for them to have my money than it is for me to have it, and you do not know my circumstances.
Sorry, not intending to get cross at you or anyone, its just a very irritating situation.
One last comment though; if Goodwood can arrange horse racing, and can come up with and administer the GSA, surely they could spare a couple more people to help sort out getting money back to the people who want or need it?
Have you since followed up your initial enquiry with them?
Have you rung the office?
As I understand it, the majority of staff are on Furlough. Those that are not are mostly tasted on the horse side of the operation, as that is critical to the survival of the business/Estate as a going concern.
If you need the money sooner rather than later then I would suggest you are proactive in enquiring with them on a regular basis.
Have you rung the office?
As I understand it, the majority of staff are on Furlough. Those that are not are mostly tasted on the horse side of the operation, as that is critical to the survival of the business/Estate as a going concern.
If you need the money sooner rather than later then I would suggest you are proactive in enquiring with them on a regular basis.
OmniCognate said:
Thanks. I was already aware of the process and contacted them over a month ago and have had no follow up from them since.
I appreciate the staff may be worried about their jobs, but you seem to not have considered that i may be too. Goodwood have my money, have not supplied the service i paid for an have a legal obligation to give my money back.
I feel sorry for them and for everyone that has been affected by this mess, but I don’t see why i should suffer so they don’t. The implication is that its more important for them to have my money than it is for me to have it, and you do not know my circumstances.
Sorry, not intending to get cross at you or anyone, its just a very irritating situation.
One last comment though; if Goodwood can arrange horse racing, and can come up with and administer the GSA, surely they could spare a couple more people to help sort out getting money back to the people who want or need it?
Absolutely... for those who either want or need their money back, there is no excuse for it not to be processed.I appreciate the staff may be worried about their jobs, but you seem to not have considered that i may be too. Goodwood have my money, have not supplied the service i paid for an have a legal obligation to give my money back.
I feel sorry for them and for everyone that has been affected by this mess, but I don’t see why i should suffer so they don’t. The implication is that its more important for them to have my money than it is for me to have it, and you do not know my circumstances.
Sorry, not intending to get cross at you or anyone, its just a very irritating situation.
One last comment though; if Goodwood can arrange horse racing, and can come up with and administer the GSA, surely they could spare a couple more people to help sort out getting money back to the people who want or need it?
Not trying to be clever, but I wonder if you ring them rather than email, you might get hold of someone who can action it there and then?
Personally, I could really do with the £240 membership fees to spend on other essentials - but it is a 'sunk cost' so I am 'happy' to let that go towards keeping Goodwood circuit going.
Of course, there is an argument that since they paid dividends of £6M, the actual profits should be okay to keep them going through thin times - but that is a seperate argument.
If I asked all my customers to keep paying me for a year and still receive no services, I know what their answers would be, even if I said, "If you don't, I might not be trading next year".
Tough times for everyone.
Happy to post the 20+ emails I have sent. Have tried calling but just get the message they are closed. I had 1 response from them about a month ago saying they were busy and I should be patient, since then nothing. I guess I’ll have to claim the money back through the credit card company. Its a real shame, after 20 years of extremely happy membership to see how badly Goodwood are dealing with this. Like you say, they are providing staff to arrange horse racing, and for setting up the GSA, maybe some of those staff should be available to sort out refunds.
I am not anti-Goodwood, that couldn’t be further from the truth, but this isn’t their money and is being handled uncharacteristically badly by the GRRC.
I am not anti-Goodwood, that couldn’t be further from the truth, but this isn’t their money and is being handled uncharacteristically badly by the GRRC.
No idea for a name - thanks. Btw, ploughing money into a company that may not be there next year Is a very good point. I will pay my membership for next year ( its a family membership so a bit more expensive than yours ) because I pop into Goodwood quite a lot as we only live about 7 miles from the circuit. My son is also a member of the aeroclub. I think the actual member fees are quite high for what you get but the actual events are always spectacular.
But, if Goodwood does fall into financial difficulties over this I don’t really want to be giving them my ticket money for this year, plus £300 for a gold GSA pin plus my membership renewal. I feel sorry for the situation they find themselves in but pretty sure its not reciprocal.
Equally I have £5000 worth of plane tickets with BA that I was supposed to be using in August. If BA aren’t flying I wont be donating the value of my tickets to ensure they are still flying next year. I’ll be asking for my money back and booking with someone else of they do go broke. May sound a bit harsh but I’m pretty sure neither Goodwood or BA could care less about my financial situation.
But, if Goodwood does fall into financial difficulties over this I don’t really want to be giving them my ticket money for this year, plus £300 for a gold GSA pin plus my membership renewal. I feel sorry for the situation they find themselves in but pretty sure its not reciprocal.
Equally I have £5000 worth of plane tickets with BA that I was supposed to be using in August. If BA aren’t flying I wont be donating the value of my tickets to ensure they are still flying next year. I’ll be asking for my money back and booking with someone else of they do go broke. May sound a bit harsh but I’m pretty sure neither Goodwood or BA could care less about my financial situation.
OmniCognate said:
I’ll be asking for my money back and booking with someone else of they do go broke. May sound a bit harsh but I’m pretty sure neither Goodwood or BA could care less about my financial situation.
There is probably some interesting psychology behind this but that's basically how I feel even though the Goodwood events are my most anticipated every year, yet for my local aviation museum, my local race circuit (Castle Combe) and the excellent local company that arranges trail running events etc I would happily accept that they have a genuine need for my funds so I will not persue refunds, which is funny given that they've been significantly less pushy/obvious about making a song and dance about it.Goodwood have been excellent at promoting an elite/exclusive image and on the surface make it appear as though they have plenty of wealthy supporters/backers from the world of motorsport and beyond. I'd actually welcome some streamlined (cheaper to host) events without some of the frills that Goodwood is particularly good at. For example the FoS central display, as iconic as it is, suddenly feels like an excessive display of wealth that they (or car manufacturers) apparently simply don't have. Ditto the significant amount of theming, classy touches at the MM. Sure, go all out at the Revival, where they have ticket prices and numbers to justify it, but do we really need countryside themed catering tents or ticket packs that look like they cost a fortune to design and produce?! I guess somebody in marketing would call it 'added value', but at the MM in particular the racing and the access should be more than enough.
Edited by ukaskew on Thursday 18th June 10:54
ukaskew said:
OmniCognate said:
I’ll be asking for my money back and booking with someone else of they do go broke. May sound a bit harsh but I’m pretty sure neither Goodwood or BA could care less about my financial situation.
There is probably some interesting psychology behind this but that's basically how I feel even though the Goodwood events are my most anticipated every year, yet for my local aviation museum, my local race circuit (Castle Combe) and the excellent local company that arranges trail running events etc I would happily accept that they have a genuine need for my funds so I will not persue refunds, which is funny given that they've been significantly less pushy/obvious about making a song and dance about it.Goodwood have been excellent at promoting an elite/exclusive image and on the surface make it appear as though they have plenty of wealthy supporters/backers from the world of motorsport and beyond. I'd actually welcome some streamlined (cheaper to host) events without some of the frills that Goodwood is particularly good at. For example the FoS central display, as iconic as it is, suddenly feels like an excessive display of wealth that they (or car manufacturers) apparently simply don't have. Ditto the significant amount of theming, classy touches at the MM. Sure, go all out at the Revival, where they have ticket prices and numbers to justify it, but do we really need countryside themed catering tents or ticket packs that look like they cost a fortune to design and produce?! I guess somebody in marketing would call it 'added value', but at the MM in particular the racing and the access should be more than enough.
Edited by ukaskew on Thursday 18th June 10:54
Also there are loads of free to enter events at the motor circuit over the year if you want back to basics... Winter Rally, Spring Sprint etc...
Lynchie999 said:
Yeh, but it wouldn't be Goodwood without all those "classy touches" would it ? thats what makes it a step above everything else in the UK ?
Also there are loads of free to enter events at the motor circuit over the year if you want back to basics... Winter Rally, Spring Sprint etc...
I think the cars and drivers are what most of us are there for, there are few places (in the world) that attract the line-ups that Goodwood manage, I don't think you need a very over-designed ticket folder to make the day sweeter.Also there are loads of free to enter events at the motor circuit over the year if you want back to basics... Winter Rally, Spring Sprint etc...
Goodwood will be working hard to get refunds to the people that are requesting them, as with all companies things are difficult at the moment, it's taken me months to negotiate with some very large companies (way bigger than Goodwood) to get things in place to allow me the value of what I've paid for to be taken next year, I've done this to support those companies as best I can so I see no difference in this to letting my 2020 Goodwood tickets roll over, the people answering the phones and emails will have their own set of circumstances they are dealing with, so I've made sure I've always been polite (as I'm sure you all have) as there's no point in upsetting the person you are trying to get to help you
They will get the refunds done and I'm sure the support people are giving them now will be recognised
They will get the refunds done and I'm sure the support people are giving them now will be recognised
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