Dyson - no spares

[Onespeeder]

We have a Dyson Small Ball Animal bought in 2018 with a 5 year guarantee which ran out less than a year ago. A clip on the bin assembly, which holds the dust, has broken and while it can still be used it is something of a pin in the arse. We thought that we would but a new one but after calling Dyson we learn that it is discontinued. This is not an old machine and I am pretty appalled by this.

Has anyone else experienced this?

I have always rated Dyson as being effective and easy to repair and selling a good product. Not a mistake I will make again.

[Onespeeder]

I have now looked on ebay and found something that might be OK. It is about £20 so I thought that I would gamble as its difficult to be sure but it looks the same on the picture on ebay.

However, I think that Dyson discontinuing parts for equipment barely out of guarantee is very poor and I for one will be avoiding buying their products in the future.

I have a suspicion, based on nothing really, that there was a design fault that caused the clip to break prematurely and it may be that many vacuums failed from this cause and all the spares have been sold leaving other buyers high and dry. I could be wrong about that though.

[Onespeeder]

I received an old part yesterday from ebay's Dr Dyson. It was filthy and full of leaves so what it had been used for, who knows; gardening perhaps. Anyway it cleaned up easily enough and has now solved the problem although I would not be surprised if the same plastic clip goes the same way sometime soon. It looks a bit feeble and an accident waiting to happen.

I remain unhappy, as distinct from furious, about Dyson not being able to provide spare parts for a reasonable time, especially for very expendive items like Lagom's fan.

I am unfamiliar with what goes on Mumsnet and have no intention of any legal action. I also tried Espares whom I have used in the past with great succes keeping a DC01 going for about 20 years. Dyson's ease of repair was then, in my view, entirely praiseworthy. In this case the part was unavailable from them as it was from other spares suppliers that I tried.

The fact that Dyson appears now to provide poor support to customers does not sit well with their image and I thought that it might be useful to disseminate my experience. I am easy to ignore.