Advice re Vets and an operation.
Discussion
Afer his last checkup our 10 year old Cairn was advised to have a dental and a couple of teeth out we were advised it was a couple of teeth and they may spot a couple more once he was under but would advise on this at the time a quote was given for the op of £330. As its not covered by insurance it was quite a lot of money but we decided to go ahead.
On the day we dropped him off in the morning had a call in the afternoon to say he was awake then i went to collect him after work at this point i was presented with a bill for £600 when queried i was told it was because they had to remove 17 teeth! I asked why we werent informed of this and advised of the new cost before they went ahead they didnt have an answer and was told not to pay then and the head vet would call the next day.
Late afternoon the next day after no call i tried to contact him but he was out he did call back again that eveing while we were out and left a voicemail tried calling back again over next couple of days but he was always out. Today a new bill has arrived through the post for £540.
Where do i stand on this its still over £200 more than the estimate do i just suck it up and pay or challenge the fact there was no call to discuss the further treatment. Seems wrong they can just decide to do something to my dog without permission then charge me for it. Shouldnt the initial examination have picked up the fact there were more than a couple of teeth that needed removing?
On the day we dropped him off in the morning had a call in the afternoon to say he was awake then i went to collect him after work at this point i was presented with a bill for £600 when queried i was told it was because they had to remove 17 teeth! I asked why we werent informed of this and advised of the new cost before they went ahead they didnt have an answer and was told not to pay then and the head vet would call the next day.
Late afternoon the next day after no call i tried to contact him but he was out he did call back again that eveing while we were out and left a voicemail tried calling back again over next couple of days but he was always out. Today a new bill has arrived through the post for £540.
Where do i stand on this its still over £200 more than the estimate do i just suck it up and pay or challenge the fact there was no call to discuss the further treatment. Seems wrong they can just decide to do something to my dog without permission then charge me for it. Shouldnt the initial examination have picked up the fact there were more than a couple of teeth that needed removing?
thanks for the replies the work is definately not covered as i called the insurance company before to check they said if it was dental work because of an accident then they would pay but not for routine stuff.
They definately didnt try and contact us they have admitted that they should have and failed to do so. We were quite prepared that they might find more that needed removing and thought that maybe we'd end up paying about £400 but not £600!
I also fail to see how taking out the extra teeth costs nearly £300 surely all the expensive stuff is already done to put him under the blood test before and the after care the only extra work been done is to pull out more teeth.
They definately didnt try and contact us they have admitted that they should have and failed to do so. We were quite prepared that they might find more that needed removing and thought that maybe we'd end up paying about £400 but not £600!
I also fail to see how taking out the extra teeth costs nearly £300 surely all the expensive stuff is already done to put him under the blood test before and the after care the only extra work been done is to pull out more teeth.
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