Is it ok to be rude to dealers?
Discussion
LHD said:
Hooty said:
Garlick said:
Hooty said:
What / who is Pendle?
A pressure selling technique that is outdated and doesn't work.Basically was a high pressure 'if i do this that and the next thing - Will you buy?'
The good cop - bad cop routine and as Paul said, when appraising a customers P/X keeping their keys so they couldn't leave.
A very devious way of doing business which has compounded the mistrust of the motor trade.
CharlesdeGaulle said:
Victor101 said:
Exactomundo. Given that the commission on a used car is around 60-150, I will just f*ck off any smartarse idiot that tries to get cute with me. My attitude is this: I'm polite, patient and knowledgeable. I sell nice cars and I will not pull your trousers down. Yes, I will haggle a little, but I'm not giving cars away.
But if a customer acts like a tw*t then I will not give a bean of discount, will give a ridiculous p/x figure and do all I can to get rid of you - all with a smile of course. Why? Because if you don't buy it, I'll simply sell it to someone else. See if I care!
Other hazards......
Dolts who come in for brochures and test drives on new cars, then tell you "Oh my company is getting me one". Sorry chum, if your company is buying you a new A4 and it's not from us, Sod off. Ask the leasing company to arrange a test drive. Why should I waste my time on you?
The 'what's my car worth' crew. Idiots come in and just want their car valued. I can spot them a mile off - bottom book minus 15% Sir.
Sunday cruisers. Just had a spot of lunch, a big crap and a film that finishes at 3pm. What now? I know! Let's go and look at some cars. You're just about ready to lock up at 4.30 and in they come.
But for all that you get some customers who are a joy to deal with, ones you can't do enough for. These people know what they want, approximately how much they want to pay. They realise you need to make a profit and they know that a 5 year old car is not going to be like new. Sadly, these folk are thin on the ground. Sadly, we have idiots like Hooty (see page 2) to contend with!
Or the money of my family and friends.
Or the money of any contracts I let.
On the basis of this post, you're the kind of bloke that gives your business a bad name.
Edited by CharlesdeGaulle on Monday 22 February 17:29
throt said:
Hooty said:
Victor101 said:
nsmith1180 said:
throt said:
When I walk in to a dealership I never act like a child with a new toy, all excited, the sales person loves this and will work on list prices from the off..As for optional extra's, how boring is that, your better off going on the brand's site and then configuring what you want on it, then print it off and take it in and say beat that in all area's and phone me with the deal. All this sitting in the car and turning the knobs in bull**it..Get the deal then do the demo, thats how I work it anyway..
I am sure you always get the best possible buying experience then. Treat me like that and Ill decide its not worth the hassle. I spend too much time in the dealership to be spoken to like a servant, if I have what you want, and you aint willing to go through the process then sod you.The way that you work it would get you a swift f
k OFF from most of the sales managers I have worked for. I would try until you told me to "Beat that in all areas." I dont deal with wkers, I sell cars to customers.But if a customer acts like a tw*t then I will not give a bean of discount, will give a ridiculous p/x figure and do all I can to get rid of you - all with a smile of course. Why? Because if you don't buy it, I'll simply sell it to someone else. See if I care!
Other hazards......
Dolts who come in for brochures and test drives on new cars, then tell you "Oh my company is getting me one". Sorry chum, if your company is buying you a new A4 and it's not from us, Sod off. Ask the leasing company to arrange a test drive. Why should I waste my time on you?
The 'what's my car worth' crew. Idiots come in and just want their car valued. I can spot them a mile off - bottom book minus 15% Sir.
Sunday cruisers. Just had a spot of lunch, a big crap and a film that finishes at 3pm. What now? I know! Let's go and look at some cars. You're just about ready to lock up at 4.30 and in they come.
But for all that you get some customers who are a joy to deal with, ones you can't do enough for. These people know what they want, approximately how much they want to pay. They realise you need to make a profit and they know that a 5 year old car is not going to be like new. Sadly, these folk are thin on the ground. Sadly, we have idiots like Hooty (see page 2) to contend with!
BTW - who do you work for? Just so I know never to go anywhere near your dealership.
Also, why get so defensive, how do you know that I am not going to be realistic after you have given your figure's to me..I have obviously hit some truth after reading the two post from the two of you..I also hate the opportunistic tactic that I have seen some salesman use, such as on very young ladies, exploitation is the word that comes to mind but yes, thats the game, correct?..
Anyway, I agree with all the sellers above that it really is a horrible business..Sad but true...
Victor101 said:
throt said:
Hooty said:
Victor101 said:
nsmith1180 said:
throt said:
When I walk in to a dealership I never act like a child with a new toy, all excited, the sales person loves this and will work on list prices from the off..As for optional extra's, how boring is that, your better off going on the brand's site and then configuring what you want on it, then print it off and take it in and say beat that in all area's and phone me with the deal. All this sitting in the car and turning the knobs in bull**it..Get the deal then do the demo, thats how I work it anyway..
I am sure you always get the best possible buying experience then. Treat me like that and Ill decide its not worth the hassle. I spend too much time in the dealership to be spoken to like a servant, if I have what you want, and you aint willing to go through the process then sod you.The way that you work it would get you a swift f
k OFF from most of the sales managers I have worked for. I would try until you told me to "Beat that in all areas." I dont deal with wkers, I sell cars to customers.But if a customer acts like a tw*t then I will not give a bean of discount, will give a ridiculous p/x figure and do all I can to get rid of you - all with a smile of course. Why? Because if you don't buy it, I'll simply sell it to someone else. See if I care!
Other hazards......
Dolts who come in for brochures and test drives on new cars, then tell you "Oh my company is getting me one". Sorry chum, if your company is buying you a new A4 and it's not from us, Sod off. Ask the leasing company to arrange a test drive. Why should I waste my time on you?
The 'what's my car worth' crew. Idiots come in and just want their car valued. I can spot them a mile off - bottom book minus 15% Sir.
Sunday cruisers. Just had a spot of lunch, a big crap and a film that finishes at 3pm. What now? I know! Let's go and look at some cars. You're just about ready to lock up at 4.30 and in they come.
But for all that you get some customers who are a joy to deal with, ones you can't do enough for. These people know what they want, approximately how much they want to pay. They realise you need to make a profit and they know that a 5 year old car is not going to be like new. Sadly, these folk are thin on the ground. Sadly, we have idiots like Hooty (see page 2) to contend with!
BTW - who do you work for? Just so I know never to go anywhere near your dealership.
Also, why get so defensive, how do you know that I am not going to be realistic after you have given your figure's to me..I have obviously hit some truth after reading the two post from the two of you..I also hate the opportunistic tactic that I have seen some salesman use, such as on very young ladies, exploitation is the word that comes to mind but yes, thats the game, correct?..
Anyway, I agree with all the sellers above that it really is a horrible business..Sad but true...
Victor, you are showing yourself to be infantile and not worthy of attention, please think before you post. Its not constructive.
I do not condone the exploitation or intimidation of customers. I walked from 2 jobs because they were overly confrontational and I didnt like it.
However, I will not be dictated to by a customer who refuses to understand that there is a process and that buying a car is a bit of give and a bit of take. I did not join this industry to be raped on a daily basis. I would rather have no sale, than a sale to a confrontational person like you have discribed yourself to be that earns me nothing.
ClintonB said:
Seems the way of the world these days when looking at anything of high value and dressed a little scruffily as opposed to being super smart casual or suited & booted and clean shaven (or maybe it's just me 
). I can almost handle inside the shop but getting attitude outside FFS! So, that's one place I certainly won't be buying from then!
It's nothing to do with the way you dress. You (or I) can tell if they're window lickers from the attitude and body language.). I can almost handle inside the shop but getting attitude outside FFS! So, that's one place I certainly won't be buying from then!I've had Guys in jeans and t shirts coming in and dropping 25 grand on a car, in some cases without much of a test drive and no haggling. I've built up some good friendships with customers, many of whom come back for another car.
By the same token, I've had plenty of 10p millionaires in. They turn up with a 40 grand 7 Series on a PCP blathering on about buying this and buying that when I know they're full of sh*t. All it takes is an HPI check to see that the car they're driving is 90% owned by a finance company. Yeah yeah Mate, I've seen your type before.
Taking advantage of Women? Do me a favour. Show me a Woman who can't outhaggle a Man! They are the toughest buyers to please because to them, a car isn't generally as emotional a purchase as it is for a Man. What they do appreciate is being spoken to in the same way as you would a bloke - talk a bit technical, quote bhp, treat them as a petrolhead equal.
To all the moaning whingers - I only ever had one customer complaint in 15 years. And to all the pious handbaggers here who flounce off saying "Oooooh, I'll not be buying from you".............yeah, bye bye then. NEXT!!
nsmith1180 said:
Victor101 said:
throt said:
Hooty said:
Victor101 said:
nsmith1180 said:
throt said:
When I walk in to a dealership I never act like a child with a new toy, all excited, the sales person loves this and will work on list prices from the off..As for optional extra's, how boring is that, your better off going on the brand's site and then configuring what you want on it, then print it off and take it in and say beat that in all area's and phone me with the deal. All this sitting in the car and turning the knobs in bull**it..Get the deal then do the demo, thats how I work it anyway..
I am sure you always get the best possible buying experience then. Treat me like that and Ill decide its not worth the hassle. I spend too much time in the dealership to be spoken to like a servant, if I have what you want, and you aint willing to go through the process then sod you.The way that you work it would get you a swift f
k OFF from most of the sales managers I have worked for. I would try until you told me to "Beat that in all areas." I dont deal with wkers, I sell cars to customers.But if a customer acts like a tw*t then I will not give a bean of discount, will give a ridiculous p/x figure and do all I can to get rid of you - all with a smile of course. Why? Because if you don't buy it, I'll simply sell it to someone else. See if I care!
Other hazards......
Dolts who come in for brochures and test drives on new cars, then tell you "Oh my company is getting me one". Sorry chum, if your company is buying you a new A4 and it's not from us, Sod off. Ask the leasing company to arrange a test drive. Why should I waste my time on you?
The 'what's my car worth' crew. Idiots come in and just want their car valued. I can spot them a mile off - bottom book minus 15% Sir.
Sunday cruisers. Just had a spot of lunch, a big crap and a film that finishes at 3pm. What now? I know! Let's go and look at some cars. You're just about ready to lock up at 4.30 and in they come.
But for all that you get some customers who are a joy to deal with, ones you can't do enough for. These people know what they want, approximately how much they want to pay. They realise you need to make a profit and they know that a 5 year old car is not going to be like new. Sadly, these folk are thin on the ground. Sadly, we have idiots like Hooty (see page 2) to contend with!
BTW - who do you work for? Just so I know never to go anywhere near your dealership.
Also, why get so defensive, how do you know that I am not going to be realistic after you have given your figure's to me..I have obviously hit some truth after reading the two post from the two of you..I also hate the opportunistic tactic that I have seen some salesman use, such as on very young ladies, exploitation is the word that comes to mind but yes, thats the game, correct?..
Anyway, I agree with all the sellers above that it really is a horrible business..Sad but true...
Victor, you are showing yourself to be infantile and not worthy of attention, please think before you post. Its not constructive.
I do not condone the exploitation or intimidation of customers. I walked from 2 jobs because they were overly confrontational and I didnt like it.
However, I will not be dictated to by a customer who refuses to understand that there is a process and that buying a car is a bit of give and a bit of take. I did not join this industry to be raped on a daily basis. I would rather have no sale, than a sale to a confrontational person like you have discribed yourself to be that earns me nothing.
But I agree with your last post. Sure, we all have customers like that. I just politely get rid of them by being absolutely firm - cough up, or p*ss off in other words. The power of silence is fantastic - let them blather away and just remain completely silent when they expect a comeback or riposte.
If they leave, muttering "never bloody coming here again"...........good!
Victor - you didn't tell us the name of your dealership. Presumably you stand firm in what you say and so it shouldn't be a problem identifying it?
Bet you haven't got the balls, despite the diagram showing you where they normally live. The words "both hands" and "torch" spring to mind!
Bet you haven't got the balls, despite the diagram showing you where they normally live. The words "both hands" and "torch" spring to mind!
Victor101 said:
throt said:
Hooty said:
Victor101 said:
nsmith1180 said:
throt said:
When I walk in to a dealership I never act like a child with a new toy, all excited, the sales person loves this and will work on list prices from the off..As for optional extra's, how boring is that, your better off going on the brand's site and then configuring what you want on it, then print it off and take it in and say beat that in all area's and phone me with the deal. All this sitting in the car and turning the knobs in bull**it..Get the deal then do the demo, thats how I work it anyway..
I am sure you always get the best possible buying experience then. Treat me like that and Ill decide its not worth the hassle. I spend too much time in the dealership to be spoken to like a servant, if I have what you want, and you aint willing to go through the process then sod you.The way that you work it would get you a swift f
k OFF from most of the sales managers I have worked for. I would try until you told me to "Beat that in all areas." I dont deal with wkers, I sell cars to customers.But if a customer acts like a tw*t then I will not give a bean of discount, will give a ridiculous p/x figure and do all I can to get rid of you - all with a smile of course. Why? Because if you don't buy it, I'll simply sell it to someone else. See if I care!
Other hazards......
Dolts who come in for brochures and test drives on new cars, then tell you "Oh my company is getting me one". Sorry chum, if your company is buying you a new A4 and it's not from us, Sod off. Ask the leasing company to arrange a test drive. Why should I waste my time on you?
The 'what's my car worth' crew. Idiots come in and just want their car valued. I can spot them a mile off - bottom book minus 15% Sir.
Sunday cruisers. Just had a spot of lunch, a big crap and a film that finishes at 3pm. What now? I know! Let's go and look at some cars. You're just about ready to lock up at 4.30 and in they come.
But for all that you get some customers who are a joy to deal with, ones you can't do enough for. These people know what they want, approximately how much they want to pay. They realise you need to make a profit and they know that a 5 year old car is not going to be like new. Sadly, these folk are thin on the ground. Sadly, we have idiots like Hooty (see page 2) to contend with!
BTW - who do you work for? Just so I know never to go anywhere near your dealership.
Also, why get so defensive, how do you know that I am not going to be realistic after you have given your figure's to me..I have obviously hit some truth after reading the two post from the two of you..I also hate the opportunistic tactic that I have seen some salesman use, such as on very young ladies, exploitation is the word that comes to mind but yes, thats the game, correct?..
Anyway, I agree with all the sellers above that it really is a horrible business..Sad but true...
Happy selling...
Some of the reactions on this thread are really eye opening.
If I treated my clients or potential clients with the thinly veiled almost hatred like attitide demonstrated on here by some, my business would be dead in the water. If some of the views on here are actually the generalised views of car salemen then it must be a bloody miserable business to work in.
If I treated my clients or potential clients with the thinly veiled almost hatred like attitide demonstrated on here by some, my business would be dead in the water. If some of the views on here are actually the generalised views of car salemen then it must be a bloody miserable business to work in.
had a renault dealer work on company car, then changed to toyota, told them that would not need any contact, remove details etc
then had lots of junk mail from them offering special deals on servicing my non existent renault car, ended up returning them with a lot of other crap and asking them to stop sending me junk mail
then I get put on mailing lists for bibles, had stannah stairlifts call after sending a brochure for stair lifts as apparently had broken both legs in a car crash and needed help, then there were the mobility scooters....
muppets had phoned from their office switchboard 01234 354257, no-one with my name was known about
eventually got them to stop, then it repeated the next year, cue lots of letters telling them to fk off and very large padded envelopes full of crap stuff with a freepost address FU2
finally got to speak with the DP ? and told him all about it, the penny dropped for him and had nothing since, all the other dealers know what it means to have details removed as it is a waste of money to send stuff to people who not want
upshot is that will never ever buy or have a renault car, kept the packages I was sent in case the company wants me to use renault
then had lots of junk mail from them offering special deals on servicing my non existent renault car, ended up returning them with a lot of other crap and asking them to stop sending me junk mail
then I get put on mailing lists for bibles, had stannah stairlifts call after sending a brochure for stair lifts as apparently had broken both legs in a car crash and needed help, then there were the mobility scooters....
muppets had phoned from their office switchboard 01234 354257, no-one with my name was known about
eventually got them to stop, then it repeated the next year, cue lots of letters telling them to f
k off and very large padded envelopes full of crap stuff with a freepost address FU2finally got to speak with the DP ? and told him all about it, the penny dropped for him and had nothing since, all the other dealers know what it means to have details removed as it is a waste of money to send stuff to people who not want
upshot is that will never ever buy or have a renault car, kept the packages I was sent in case the company wants me to use renault
Victor101 said:
Do me a favour. Show me a Woman who can't outhaggle a Man!
Just going to pick up on Women buying cars. Both of these seen in the same Peugeot dealer when viewing/picking up my car.Woman 1.
Woman 1:I'd like a 206 in the colour of that car over there (points at 407 coupe).
Salesman:I'll just see what colours we can get on the 206 <flicks through brochure to the colours>
Salesman:The closest it comes in is Seasprayblue, just a little lighter than that one.
Woman 1:But I want it in that colour.
Salesman:I understand but I simply can't get that colour on a 206, I can get a colour very similar, or sell you a 407 in that colour.
Woman 1: But I want a 206 in that colour.
They went around this loop for about 10 minutes before he made some excuse and told her to go away with the brochure and talk to her husband. I think he was quite polite! (Although I'd have tried to sell her a black one at list and had it sprayed at extra cost...I think she'd have gone for it)
Woman 2.
Discussing price with the sales man. Smartly dressed. Sat next to her is what appears to be Julia Roberts at the start of Pretty Woman. As things get down to the last few ££ Smart woman nudges her mate. Mate stands up the stretch her legs. Puts one leg on the chair she was sat on and flashes her (nicely trimmed) lady parts at the salesman. I don't know what figure the salesman decided on but things came to a rapid conclusion with smiles all round.
In any sales process you have to want to buy from the person selling and they have to want to sell to you. The easiest way to do this is to be nice and show some respect for each other. As a few of the dealers on here don't seem to have much in the way of respect for anyone then they're probably not making as much as they could.
In terms of negotiation, I'm far better with numbers and values than my other half who struggles to work out 20% of £50. I also negotiate as part of my job. However in terms of negotiation face to face Helen is a total weapon. Men genetically hate to say no to a smiling pretty girl and the whole dynamic is changed from the standard, more masculinely charged bloke on bloke haggle
In terms of negotiation, I'm far better with numbers and values than my other half who struggles to work out 20% of £50. I also negotiate as part of my job. However in terms of negotiation face to face Helen is a total weapon. Men genetically hate to say no to a smiling pretty girl and the whole dynamic is changed from the standard, more masculinely charged bloke on bloke haggle
drivin_me_nuts said:
Some of the reactions on this thread are really eye opening.
If I treated my clients or potential clients with the thinly veiled almost hatred like attitide demonstrated on here by some, my business would be dead in the water. If some of the views on here are actually the generalised views of car salemen then it must be a bloody miserable business to work in.
Yes, indeed it can be. If I treated my clients or potential clients with the thinly veiled almost hatred like attitide demonstrated on here by some, my business would be dead in the water. If some of the views on here are actually the generalised views of car salemen then it must be a bloody miserable business to work in.
It's not hatred by the way, just amused derision!
CampDavid said:
In any sales process you have to want to buy from the person selling and they have to want to sell to you. The easiest way to do this is to be nice and show some respect for each other. As a few of the dealers on here don't seem to have much in the way of respect for anyone then they're probably not making as much as they could.
Hammer. Nail. Head.Politeness and sincerity are the key ingredients. Don't make promises you cannot keep. Ring the customer every two days with a progress update. Ring them a couple of days after they've taken delivery.
It's not hard really. The first rule is to quickly weigh up a customer - are they genuine, or just in dreamland? Never bullsh*t the customer as you will always get found out - it works the other way too.
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