Servicing outside of dealer network and keeping warranty?

Servicing outside of dealer network and keeping warranty?

Author
Discussion

Toaster Pilot

Original Poster:

14,754 posts

173 months

Tuesday 20th December 2011
quotequote all
Can someone clarify exactly what is required if I have my car serviced outside of the dealer network in order to keep my warranty?

Kia service prices make my eyes water.

Andyjc86

1,149 posts

164 months

Tuesday 20th December 2011
quotequote all
OEM parts must be used and the same service pattern must be followed.

eybic

9,212 posts

189 months

Tuesday 20th December 2011
quotequote all
+1

MitchT

16,728 posts

224 months

Tuesday 20th December 2011
quotequote all
Andyjc86 said:
OEM parts must be used and the same service pattern must be followed.
And the garage must be VAT registered, if the information I have is correct.

Luke167

897 posts

201 months

Tuesday 20th December 2011
quotequote all
MitchT said:
Andyjc86 said:
OEM parts must be used and the same service pattern must be followed.
And the garage must be VAT registered, if the information I have is correct.
I work for Kia, the above is correct

stowey1984

192 posts

166 months

Tuesday 20th December 2011
quotequote all
Luke167 said:
MitchT said:
Andyjc86 said:
OEM parts must be used and the same service pattern must be followed.
And the garage must be VAT registered, if the information I have is correct.
I work for Kia, the above is correct
As far as I know it, that is correct for most manufacturers.

Toaster Pilot

Original Poster:

14,754 posts

173 months

Tuesday 20th December 2011
quotequote all
hora said:
Out of genuine interest how much is a annual service and a bi-annual one?

Ps. How long are you planning on keeping the car? Running into the ground and just for the warranty fine but if you chop it in in a couple of years? If the latter lower px/resale value - is it worth it?


On main dealers, I've always rung round 3 (and prepared to travel) asking for their best price on 'A' or 'B' service.


Edited by hora on Tuesday 20th December 08:18
Having the vehicle serviced on time to schedule using genuine parts is hardly running it into the ground is it? I fail to see why it's any different in terms of value to getting dealers to service it

It's not exactly some finely tuned exotica biggrin

Toaster Pilot

Original Poster:

14,754 posts

173 months

Tuesday 20th December 2011
quotequote all
Ah right, I see! Not sure what's happening long term with it yet to be honest

eybic

9,212 posts

189 months

Tuesday 20th December 2011
quotequote all
stowey1984 said:
As far as I know it, that is correct for most manufacturers.
It is actually ALL manufacturers, they have to abide by that due to the EU regs linked earlier.

TooLateForAName

4,882 posts

199 months

Tuesday 20th December 2011
quotequote all
Given that a major selling point is the long warranty, I'd think hard about going outside the network.

You and I know that you can go outside and keeo the warranty, but when you come to sell to people who dont know - how much more difficult is it going to be to sell?

GreatGranny

9,519 posts

241 months

Tuesday 20th December 2011
quotequote all
My Mother in law has a Hyundia Getz which has 18 months to run on the warranty.

It's due the 30k miles service and we were thinkin gof putti git through the dealer but finding a receipt for £345 (!) for the last 20k mile service (before she owned it) carried out at the same dealer changed my mind.

Reading the service book you don't even need to use OEM parts, it just 'recommends' you do.

Yes they might get arsey if you decide to claim for something but its in black & white.

Its in a local garage today, cost £110 and thats with spark plugs and fully synthetic oil.

Labour alone for the last service was £180!

Rich_W

12,548 posts

227 months

Tuesday 20th December 2011
quotequote all
GreatGranny said:
My Mother in law has a Hyundia Getz which has 18 months to run on the warranty.

It's due the 30k miles service and we were thinkin gof putti git through the dealer but finding a receipt for £345 (!) for the last 20k mile service (before she owned it) carried out at the same dealer changed my mind.

Reading the service book you don't even need to use OEM parts, it just 'recommends' you do.

Yes they might get arsey if you decide to claim for something but its in black & white.

Its in a local garage today, cost £110 and thats with spark plugs and fully synthetic oil.

Labour alone for the last service was £180!
You're right about OEM. The phrase is OEM Equivilent quality. As I've said before on here. Try PROVING that cheapo oil filter from a different manufacturer is equal to the OEM one in the event of trying to get yourself an engine under warranty.

Secondly. Just because the last service was expensive. Doesn't mean the next one will be. Most manufacturers go Small, large, small, large servicing these days.

Thirdly. You think Kia are expensive?!?!?! Try running a car that isn't made by child labour in a run down part of the world laugh

Fox-

13,439 posts

261 months

Tuesday 20th December 2011
quotequote all
Does it not depend on the warranty? EU Block Exemption applies to the manufacturers warranty not insurance backed warranties which include manufacturers extended warranties..

Rich_W

12,548 posts

227 months

Tuesday 20th December 2011
quotequote all
Fox- said:
Does it not depend on the warranty? EU Block Exemption applies to the manufacturers warranty not insurance backed warranties which include manufacturers extended warranties..
Maybe.

VW for example says "3 years" but VW Germany cover the first 2, then VW UK for the last one.

spaximus

4,309 posts

268 months

Tuesday 20th December 2011
quotequote all
It is easy to prove the quality of parts used for all cars as the manufacturer will have all the information to hand. It is a European law that the manufacturers must give the oe spec to aftermarket manufacturers so they can produce the right parts.
Easy way to get round this is on all Japanese or Korean cars only fit parts from ADL which all come from the OE scource or OE equivalant. However, any of the brand names Fram, TRW, Apex, for example are good names to use.

The manufacturers are fighting back against the European rulling by offering extended warranties and main dealers are trying to sell service plans as well to tie people in to them long term. I have not yet come across any warranties refused because of using none franchise dealers.

We have a fleet of 350 vans, all serviced in the independant market, had one or two dealers try to refuse a warranty but put right with a phone call and every one honoured.