End of PCP car is mine!
Discussion
Have a question, I had a PCP over 4 years paid without issue, the company call them "A" sent over the final balance which was incorrect by £130 which I explained to them. After some backward and forward they said OK you will need to sign this official document that you agree to this and they would not release the fund unless I did. I created a response but added to it the official document a new clause that they needed to collect the car by the end of the PCP otherwise the car would become mine and signed the new changed form. They paid the difference (so agreed) but never collected the car or contacted me even though I attempted to call them sent them letters and emails many times asking what's happening. No response! So the Car is now mine for their mistake! The moral to the story is that company "A" should read all that anyone sends them.
No this is a bit of an unusual one as they owed us money first and made us sign"In blood" that they would pay us and not take it any further. The thing we changed was we added a new clause that they could agree or not. They agreed to the clause we added, paid us the owed money. We were ready for them to collect the car, but nothing happened, we called them and sent messages emails, post still nothing until 4 weeks later.
No not a lawer just do a lot of reading and networking. The UK-Law does allow for changes to any contract. Company "A" had the opportunity to block payments "they did not", they had the opportunity to contact us "They did not" they had the opportunity to collect the car "they did not". Maybe one to watch as I am ready to take this to the courts myself as "A" has been proven this time of breaking the Law.
Hi TooMany2cvs,
What you have described is a normal run PCP without changes without contract amounts that were incorrect. What I am describing is that the terms were changed not picked up by "A" and just agreed. So in law they should not have agreed if they did not like the changes, BUT they had the choice. In the same way if your boss changes your Ts&Cs for your contract you have the choice not to accept it and take it to a tribunal if it goes that far.
What you have described is a normal run PCP without changes without contract amounts that were incorrect. What I am describing is that the terms were changed not picked up by "A" and just agreed. So in law they should not have agreed if they did not like the changes, BUT they had the choice. In the same way if your boss changes your Ts&Cs for your contract you have the choice not to accept it and take it to a tribunal if it goes that far.
Hi spodrod, All you are missing is the fact that I have document via my bank that "A" has agreed to the new clause without question and can not be challenged unless they want to ask a multi billion bank!. This is a fact and is admissable in court, sorry if you are a dealer also but these things happen.
Morning JQ, The difference is that I have two species of paper one created by "A" on their letterhead paper that they required me to sign *Which I changed first and signed" the other is from a Bank. In normal Contract-Law this is enough to confirm a contract change if no-one questions it. Which company "A" did not. Your example has no signed paper trail.
Hi LeoSayer, Company "A" owed us money for paperwork from the original agreement that was incorrect which they agreed, so they created a new agreement that I Had to Sign or they would not process anything. So I changed & signed sent it back and then company "A" paid with the Bank verifying this came from company "A"'s bank account. After checking this is a now a legal change.
As already said. All can tell what responses are from dealers / people within an OP, and going through this whole process it does appear to us that all these people believe they are above the law (Which they are not obviously). It does not take much effort to give good customer service from start to finish and do what they tell you they are going to do on time without any issues or if there are going to be issues, let the customer know. If company "A" had achieved this from the start as promised all would be well!
Good Morning Roger Irrelevant, Sorry this was not aiming at your good self. It's all the dealers and OP 's out there that are attempting to damage the car industry (and succeeding) in the UK.
In another way or example, if you hired a car from company "B" for 6 months and in 3 months you and they changed the contract that is allowed or is it not?. If I am reading correctly you are saying this is not allowed? How is this so?
In my case company "A" asked us to accept that they got it wrong by creating on company "A" headed paperwork (So legal paperwork) and amendment that we had to sign, but we changed and sent back. via recorded del-post and tracked email, they did not read the changes (Is that our fault?) then they accepted the changes and paid into my bank what they owed which the bank has agreed it came from one of company "A"s accounts. This is the same as my example above as company "A" the only difference is they agreed by paying the agreed amount as set out on their paperwork that we had to sign and no objections from company "A" on the things we changed/added. I understand this is not 100% (but 97%) this is just down to someone / or people not reading the Changes we added at company "A" and just accepting them as we did.
In another way or example, if you hired a car from company "B" for 6 months and in 3 months you and they changed the contract that is allowed or is it not?. If I am reading correctly you are saying this is not allowed? How is this so?
In my case company "A" asked us to accept that they got it wrong by creating on company "A" headed paperwork (So legal paperwork) and amendment that we had to sign, but we changed and sent back. via recorded del-post and tracked email, they did not read the changes (Is that our fault?) then they accepted the changes and paid into my bank what they owed which the bank has agreed it came from one of company "A"s accounts. This is the same as my example above as company "A" the only difference is they agreed by paying the agreed amount as set out on their paperwork that we had to sign and no objections from company "A" on the things we changed/added. I understand this is not 100% (but 97%) this is just down to someone / or people not reading the Changes we added at company "A" and just accepting them as we did.
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