experience of buying from an OPC....
Discussion
You go too far Henry
So I just don’t get this, when somebody insults your intelligence to the level the OPC in Colchester managed there is simply no where left to turn other than to remove the safety catch. At no stage was there
“I’m a bit disappointed at the moment we can only get £31k but leave it with us”
Absolutely no
“It’s proving difficult how about putting the vehicle for sale on commission whilst the new one is being built”
It was the absolute dead pan “£31k take it or leave it and if you don’t want the new car there are plenty of other people for it”
Frankly this level of arrogance whether it is from a service department or indeed the sales department warrants the response they got, incidentally I didn’t actually swear at the bloke, the monologue was both swift and to the point and at a pitch which was appropriate, I think that was far more effective than resorting to a few Freddie’s.
Interestingly I was speaking to a former sales manager of the previously mentioned dealer recently and I was unaware of the 10% strike rate they work on. Basically it goes something like; make enough insult offers and on average about 10% will simply say “go on then” and they have made a tidy little return.
It seems as though it is the same level of arrogance recently mentioned in another thread about an abortive 996 turbo order from an OPC the PH-er promptly turned around and bought a 575 Fez, good on yer!
“I’m a bit disappointed at the moment we can only get £31k but leave it with us”
Absolutely no
“It’s proving difficult how about putting the vehicle for sale on commission whilst the new one is being built”
It was the absolute dead pan “£31k take it or leave it and if you don’t want the new car there are plenty of other people for it”
Frankly this level of arrogance whether it is from a service department or indeed the sales department warrants the response they got, incidentally I didn’t actually swear at the bloke, the monologue was both swift and to the point and at a pitch which was appropriate, I think that was far more effective than resorting to a few Freddie’s.
Interestingly I was speaking to a former sales manager of the previously mentioned dealer recently and I was unaware of the 10% strike rate they work on. Basically it goes something like; make enough insult offers and on average about 10% will simply say “go on then” and they have made a tidy little return.
It seems as though it is the same level of arrogance recently mentioned in another thread about an abortive 996 turbo order from an OPC the PH-er promptly turned around and bought a 575 Fez, good on yer!
As somebody who worked in the network for many years as both a salesman and sales manager I have a few points to make........
Ref Bid on Mercedes.........Dealer knows he can sell every new car he can lay his hands on at list price...so he knows from day one exactly how much money he will make by selling the car....so do the accountants and this is wrote into his "budget"...So when a p/ex is then thrown into the equation this immediatly becomes a profit oppertunity if he can get it off you at the right money......not all p/ex will stay "in group" even if the group has say a Mercedes franchise.......if he cant make money on it, he isnt bothered about taking it off you. My advise if you cant get a proper bid on your p/ex is offer it to some franchised dealers yourself, that way you will find out your cars true value........also you state "bottom book on your fathers Mercedes to be £35K"...Glasses guide gives two prices.. a trade price and a retail price.......if as a car dealer I followed Glasses guide to the letter I would be out of business in a month.Glasses is a guide only.....lots of cars are well behind book and the odd one is well into book.
The above is not a digat anybody just saying the way it is in the trade.
The Porsche Dealer network........Times are very good for Porsche at the minute and an air of arrogance has stepped back into the network.this has seeped down from Porsche themselves as a company....they beat the dealers with a big stick, dealer steps out of line, they will find they have no car of the moment for the next two quarters.that said a large proportion of dealer bonus (ie the amount paid to the dealer from Porsche themselves) is based on customer care/satisfaction. If you have a problem and cant get satisfaction find out who the zone manager is (area manager who works for Porsche)....usually that will do the trick.
Matt
Ref Bid on Mercedes.........Dealer knows he can sell every new car he can lay his hands on at list price...so he knows from day one exactly how much money he will make by selling the car....so do the accountants and this is wrote into his "budget"...So when a p/ex is then thrown into the equation this immediatly becomes a profit oppertunity if he can get it off you at the right money......not all p/ex will stay "in group" even if the group has say a Mercedes franchise.......if he cant make money on it, he isnt bothered about taking it off you. My advise if you cant get a proper bid on your p/ex is offer it to some franchised dealers yourself, that way you will find out your cars true value........also you state "bottom book on your fathers Mercedes to be £35K"...Glasses guide gives two prices.. a trade price and a retail price.......if as a car dealer I followed Glasses guide to the letter I would be out of business in a month.Glasses is a guide only.....lots of cars are well behind book and the odd one is well into book.
The above is not a digat anybody just saying the way it is in the trade.
The Porsche Dealer network........Times are very good for Porsche at the minute and an air of arrogance has stepped back into the network.this has seeped down from Porsche themselves as a company....they beat the dealers with a big stick, dealer steps out of line, they will find they have no car of the moment for the next two quarters.that said a large proportion of dealer bonus (ie the amount paid to the dealer from Porsche themselves) is based on customer care/satisfaction. If you have a problem and cant get satisfaction find out who the zone manager is (area manager who works for Porsche)....usually that will do the trick.
Matt
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