Gigaclear broadband
Discussion
Chuffedmonkey said:
A lot of problems with new dev is simply that the higher up the food chain a certain person is, the less likely they will actually know what problems are on the ground. All they will do is roll the problem down hill and will probably never hear of the outcome. The problem is Gigaclear wont be in complete control. They will have issues with the local councils, wayleave etc. just because a cabinet might be near your premesis does not mean they have completed the means to get the hardware to that cabinet.
The amount of times I have heard of issues at ground level that the upper management are completely oblivious too is comical. Its like the middle management are to scared to raise issue higher.
I don't work for Gigaclear but do work in a similar industry. If history shows as it has in the past then Gigaclear will be bought out as soon as they pose a threat and have a certain amount of infrastructure in the ground.
All too trueThe amount of times I have heard of issues at ground level that the upper management are completely oblivious too is comical. Its like the middle management are to scared to raise issue higher.
I don't work for Gigaclear but do work in a similar industry. If history shows as it has in the past then Gigaclear will be bought out as soon as they pose a threat and have a certain amount of infrastructure in the ground.
Chuffedmonkey said:
Edited. Just read that there are only a couple of houses in your area. Believe me you will be low down on the companies priority as its about new customer numbers for share holders.
The vast majority of our build is Government subsidised...we have to build it regardless of how remote it is...and we have few share holders now, it's one big asset in the ground....slowly making headway as a profitable concern.Our founding CEO left last month after 8 years, selling it all to our major investor....who will no doubt be looking to making a tidy profit from it in die course...
Huge plans for expansion though, doing what the 'others' drag their heels over...
IanA2 said:
Jobbo said:
Oh, and to be as helpful as possible: I've checked the date I placed my order. That was 24 November 2017. They notified me that it was ready to install on 4 April 2018, and it was installed on 5 April.
If you actually read what I wrote you might not write so.ETA:
You're adding nothing, you're wasting my time, i shall no longer respond.
Jobbo said:
IanA2 said:
Jobbo said:
Oh, and to be as helpful as possible: I've checked the date I placed my order. That was 24 November 2017. They notified me that it was ready to install on 4 April 2018, and it was installed on 5 April.
If you actually read what I wrote you might not write so.ETA:
You're adding nothing, you're wasting my time, i shall no longer respond.
Clearly you missed this bit too: "You're adding nothing, you're wasting my time, I shall no longer respond".
IanA2 said:
Clearly you missed this bit too: "You're adding nothing, you're wasting my time, I shall no longer respond".
t. But then you already know that. It's no wonder their cs don't want to help you. Camelot1971 said:
IanA2 said:
Clearly you missed this bit too: "You're adding nothing, you're wasting my time, I shall no longer respond".
t. But then you already know that. It's no wonder their cs don't want to help you. He investigated the matter in question hand and explained what was going on.
He was very helpful, and I have thanked him, privately.
Not sure what your contribution is meant to be, it has a distinct aroma of regurgitated third hand bile.
Keep taking the pills.
Not sure if this is the best place but gigaclear are connecting our village and making a bit a mess of our pavements and verges. Im ok with this on the whole as a price for improving our villages connection speeds despite already having regular fast broadband.
last night I came home to a trench across our driveway with approx 15 cables entering it (we own the driveway land up to the highway). They have laid cables on the other side of the road so I was expecting them to just trench across to each house rather than run down our side as well.
My question is can Gigaclear just put their cables where they like and not seek permission of the land owner? We will be getting a new water mains connection soon and we will have to excavate around that area as the meter is in the same location. My worry is that it will become my responsibility if any of the cables are damaged during that process or any future works. Would it be reasonable for me to request they move the cables under the highway? Or can I excuse myself from any liability to their cables. I sure we can work around them but seems like a pita.
C
last night I came home to a trench across our driveway with approx 15 cables entering it (we own the driveway land up to the highway). They have laid cables on the other side of the road so I was expecting them to just trench across to each house rather than run down our side as well.
My question is can Gigaclear just put their cables where they like and not seek permission of the land owner? We will be getting a new water mains connection soon and we will have to excavate around that area as the meter is in the same location. My worry is that it will become my responsibility if any of the cables are damaged during that process or any future works. Would it be reasonable for me to request they move the cables under the highway? Or can I excuse myself from any liability to their cables. I sure we can work around them but seems like a pita.
C
Charlie Boy said:
Not sure if this is the best place but gigaclear are connecting our village and making a bit a mess of our pavements and verges. Im ok with this on the whole as a price for improving our villages connection speeds despite already having regular fast broadband.
last night I came home to a trench across our driveway with approx 15 cables entering it (we own the driveway land up to the highway). They have laid cables on the other side of the road so I was expecting them to just trench across to each house rather than run down our side as well.
My question is can Gigaclear just put their cables where they like and not seek permission of the land owner? We will be getting a new water mains connection soon and we will have to excavate around that area as the meter is in the same location. My worry is that it will become my responsibility if any of the cables are damaged during that process or any future works. Would it be reasonable for me to request they move the cables under the highway? Or can I excuse myself from any liability to their cables. I sure we can work around them but seems like a pita.
C
Oh dear , no they cannot just dig it up they should have got your permission .last night I came home to a trench across our driveway with approx 15 cables entering it (we own the driveway land up to the highway). They have laid cables on the other side of the road so I was expecting them to just trench across to each house rather than run down our side as well.
My question is can Gigaclear just put their cables where they like and not seek permission of the land owner? We will be getting a new water mains connection soon and we will have to excavate around that area as the meter is in the same location. My worry is that it will become my responsibility if any of the cables are damaged during that process or any future works. Would it be reasonable for me to request they move the cables under the highway? Or can I excuse myself from any liability to their cables. I sure we can work around them but seems like a pita.
C
If it's your land and you haven't signed up as a customer they should have asked you to sign a wayleave - https://www.gigaclear.com/wayleaves/
Thanks, chaps I think we will have to order a new title plan and highway plan as ours are so old its a little difficult to see but i'm sure I've seen a plan that includes the driveway showing it as ours up to the highway.The pavement stops at our house but if it continued then I would assume we would only have right of access in that instance.
Not many people know this, as the late Tommy Cooper frequently opined; but assuming you hold the freehold of property fronting a road, your ownership extends to the middle of that road. The land under the road. The LA adopts and maintains the road, but you have ownership to midpoint where the opposite freeholder and you meet.
At least according to a man from the council.
Notwithstanding the fascinating info above, Gigaclear's Wayleave bods should have been in touch. They are not very communicative though.
I'm still waiting for a connection date although it occurred to me that NCC's fiscal woes may be holding things up. No idea. Superfast Northamptonshire : "...are unable to respond to enquiries." and refer me back to Gigaclear. What joy.
At least according to a man from the council.
Notwithstanding the fascinating info above, Gigaclear's Wayleave bods should have been in touch. They are not very communicative though.
I'm still waiting for a connection date although it occurred to me that NCC's fiscal woes may be holding things up. No idea. Superfast Northamptonshire : "...are unable to respond to enquiries." and refer me back to Gigaclear. What joy.
I think Gigaclear sales told me porky pies on the phone recently. Fibre has reached our village, so I phoned them.
Oh there's already a pot outside your house, he said. No I don't think there is, there hasn't been any digging... No, there will be, perhaps you can't see it! Your village will be complete by the end of September, you should order now.
Well I've ordered. And of course the e-mail mentions no date or even any commitment to any sort of installation. Should I expect to to wait for months and months into 2019 while they wait for other properties to sign up - which might never happen?
Oh there's already a pot outside your house, he said. No I don't think there is, there hasn't been any digging... No, there will be, perhaps you can't see it! Your village will be complete by the end of September, you should order now.
Well I've ordered. And of course the e-mail mentions no date or even any commitment to any sort of installation. Should I expect to to wait for months and months into 2019 while they wait for other properties to sign up - which might never happen?
You don’t need to wait for other properties to sign up if they’re actually installing in your village. Once it’s possible to connect you, they’ll contact you and do so within days.
You aren’t committed until then either; you may have ordered but you shouldn’t have paid the installation/connection fee. That’s taken when you speak to them to arrange connection.
You aren’t committed until then either; you may have ordered but you shouldn’t have paid the installation/connection fee. That’s taken when you speak to them to arrange connection.
Well I finally got the reason for the delay in my area. I had go through political routes to
establish that the real reason for delay was that the cable route included a listed bridge
for which permissions are needed.
The latest date for going live is October, (5 months adrift now) but given their general attitude
and execrable CS, I’ve cancelled. I’m not even sure it will ever transpire as their whole
approach has been extraordinarily amateurish, irritating and incompetent. Indeed I only finally
got a reply to my two month old enquiry when I wrote and cancelled.
establish that the real reason for delay was that the cable route included a listed bridge
for which permissions are needed.
The latest date for going live is October, (5 months adrift now) but given their general attitude
and execrable CS, I’ve cancelled. I’m not even sure it will ever transpire as their whole
approach has been extraordinarily amateurish, irritating and incompetent. Indeed I only finally
got a reply to my two month old enquiry when I wrote and cancelled.
I don't understand what benefit you get by cancelling at this stage
AIUI an 'order' at this stage is nothing more than an expression of interest. No commitment on your part (or Gigaclear's)
It is only later, once the fibre is there and the service is available to offer, that you might enter into any sort of agreement with them that involved you paying.
It might even go the other way. If sufficient people withdraw their interest, maybe Gigaclear will deploy it's limited resources elsewhere
AIUI an 'order' at this stage is nothing more than an expression of interest. No commitment on your part (or Gigaclear's)
It is only later, once the fibre is there and the service is available to offer, that you might enter into any sort of agreement with them that involved you paying.
It might even go the other way. If sufficient people withdraw their interest, maybe Gigaclear will deploy it's limited resources elsewhere
IanA2 said:
Except that they appear to simply have no idea about anything.
The cabinet has been sitting at the end of my Garden for three months.
There are no easement issues, but if there were I'd expect the company to know about them.
I live in the middle of a field, there is only one other property within half a mile.
Surely, someone at HQ knows wha's going on.
Apparently not.
No easement issues, but it turns out there was a listed bridge to cross. Why should they tell future customers about every detail of the infrastructure? For one thing, virtually none would care and for another, it may be commercially sensitive.The cabinet has been sitting at the end of my Garden for three months.
There are no easement issues, but if there were I'd expect the company to know about them.
I live in the middle of a field, there is only one other property within half a mile.
Surely, someone at HQ knows wha's going on.
Apparently not.
I'm sure they'll miss Ian as a customer
Jobbo said:
IanA2 said:
Except that they appear to simply have no idea about anything.
The cabinet has been sitting at the end of my Garden for three months.
There are no easement issues, but if there were I'd expect the company to know about them.
I live in the middle of a field, there is only one other property within half a mile.
Surely, someone at HQ knows wha's going on.
Apparently not.
No easement issues, but it turns out there was a listed bridge to cross. Why should they tell future customers about every detail of the infrastructure? For one thing, virtually none would care and for another, it may be commercially sensitive.The cabinet has been sitting at the end of my Garden for three months.
There are no easement issues, but if there were I'd expect the company to know about them.
I live in the middle of a field, there is only one other property within half a mile.
Surely, someone at HQ knows wha's going on.
Apparently not.
I'm sure they'll miss Ian as a customer
Had they said: "Sorry there is a delay, at this point we are unable to give an accurate date for going live" I would have understood. Instead by telephone, they mislead and mislead and mislead; and by email they simply failed to respond as they said they would despite several reminders.
That maybe the type of company you are happy to deal with, I am not, they will not therefore be getting my business. I am making other arrangements.
By the way, I think you are very rude.
JPJPJP said:
I don't understand what benefit you get by cancelling at this stage
AIUI an 'order' at this stage is nothing more than an expression of interest. No commitment on your part (or Gigaclear's)
It is only later, once the fibre is there and the service is available to offer, that you might enter into any sort of agreement with them that involved you paying.
It might even go the other way. If sufficient people withdraw their interest, maybe Gigaclear will deploy it's limited resources elsewhere
They parked a cabinet at the end of my Garden and invited me to sign up. So, in good faith I did.AIUI an 'order' at this stage is nothing more than an expression of interest. No commitment on your part (or Gigaclear's)
It is only later, once the fibre is there and the service is available to offer, that you might enter into any sort of agreement with them that involved you paying.
It might even go the other way. If sufficient people withdraw their interest, maybe Gigaclear will deploy it's limited resources elsewhere
The whole saga with them has been rumbling on since they first contacted me in February.
I really don't care what they do. It's very difficult to deal with organisations that are so inward looking.
Frankly I would not be at all surprised if it never happens.
ETA: The first stage is expressing interest. Ordering is DD & Card details etc. That was the stage I was at.
Edited by IanA2 on Thursday 20th September 13:53
JPJPJP said:
Sounds like taking a service from another provider is a sensible option for you for now. Do you have other FTTP providers available?
My local exchange does offer FTTP to some of the premises it serves, but not mine.
Yes I've made arrangements for the coming year. My local exchange does offer FTTP to some of the premises it serves, but not mine.
I think it's possible to contract with another provider using their cable. If so and their system does actually materialise, then I'll sign up with one of them.
Jobbo said:
You don’t need to wait for other properties to sign up if they’re actually installing in your village. Once it’s possible to connect you, they’ll contact you and do so within days.
You aren’t committed until then either; you may have ordered but you shouldn’t have paid the installation/connection fee. That’s taken when you speak to them to arrange connection.
Just to rewind a few weeks... I am still getting the feeling that Gigaclear are a tiny bit disingenuous.You aren’t committed until then either; you may have ordered but you shouldn’t have paid the installation/connection fee. That’s taken when you speak to them to arrange connection.
I've phoned them a couple of times over the last 6 weeks, and each time they promise to call me back. Each time they promise me that the village has a completion date (bear in mind the diggers have been through and are now a few miles down the road). Every time they tell me, you have a pot is that correct? And I say: no. There's no pot here. But you've assigned me a pot number.
I've asked the very polite young lady to just try to find out when a digger will come back, will it be months or years...
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff