electricity company - UNBELIEVABLE!
Discussion
long story cut short;
I moved into a house in January. I was sent a letter from the electricity company in February with an estimated reading, so I went out to the meter to give them an actual reading. I then noticed that the serial number for the meter was different to the one on the bill, and the reading was totally different too. I called up the company, who said they would look into it and call me back. I heard nothing, and then went away on holiday for two weeks, returning this weekend.
When I got back there was a letter saying that if we did not pay our electricity bill by the 26th a bailiff would come and cut us off. I called them back to ask what was going on, and they said "sorry, that old account should have been cancelled - we have a new account for you at the correct address with the correct meter. The bailiff has been cancelled too"
All good.
Except today my other half arrived home after work to find that the electricity had been cut off. Freezers defrosted, the works.
Now assuming I can get them to reconnect us this evening I am at a loss as to how to proceed from here. Who should I speak to? An ombudsman? Try and get through to the MD? The press?
Any ideas welcome
I moved into a house in January. I was sent a letter from the electricity company in February with an estimated reading, so I went out to the meter to give them an actual reading. I then noticed that the serial number for the meter was different to the one on the bill, and the reading was totally different too. I called up the company, who said they would look into it and call me back. I heard nothing, and then went away on holiday for two weeks, returning this weekend.
When I got back there was a letter saying that if we did not pay our electricity bill by the 26th a bailiff would come and cut us off. I called them back to ask what was going on, and they said "sorry, that old account should have been cancelled - we have a new account for you at the correct address with the correct meter. The bailiff has been cancelled too"
All good.
Except today my other half arrived home after work to find that the electricity had been cut off. Freezers defrosted, the works.
Now assuming I can get them to reconnect us this evening I am at a loss as to how to proceed from here. Who should I speak to? An ombudsman? Try and get through to the MD? The press?
Any ideas welcome
t out of themTake photos, then start a claim in your local court, or money claim online.
The insurance will cover you, but the claim will be on your record and you will lose out.
If you take a big company to court it often costs them more to send someone to your local court than it does to pay up.
A telecomms company took the **** will me and I claimed for what I owed them plus my time chasing them so far at £50 per hour, adding a few hundred quid to the claim.
After a few calls from their solicitors telling me that they now are quite happy to give me my money, but not the rest of my claim. I told them to see me in court. I got a cheque in full in 24 hours.
If it is a case that they know they will lose then sending a solicitor across the country to defend themselves or try to reduce the claim isn't worth it.
Claim for the food, the time taken to replace the food, the time taken to sort the sh** out, the floor, the works.
The insurance will cover you, but the claim will be on your record and you will lose out.
If you take a big company to court it often costs them more to send someone to your local court than it does to pay up.
A telecomms company took the **** will me and I claimed for what I owed them plus my time chasing them so far at £50 per hour, adding a few hundred quid to the claim.
After a few calls from their solicitors telling me that they now are quite happy to give me my money, but not the rest of my claim. I told them to see me in court. I got a cheque in full in 24 hours.
If it is a case that they know they will lose then sending a solicitor across the country to defend themselves or try to reduce the claim isn't worth it.
Claim for the food, the time taken to replace the food, the time taken to sort the sh** out, the floor, the works.
Edited by JustinP1 on Friday 27th March 21:05
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