Fuming Range Rover owner!

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Discussion

R56Cooper

Original Poster:

913 posts

200 months

Friday 13th May
quotequote all
https://www.bbc.co.uk/news/uk-wales-61414665

"Mike Cox parked several vehicles, including a caravan and a McLaren, outside the Cardiff garage, claiming the company "failed to fix his car"".

Come on Mike Cox - McClaren owner, director of multiple businesses - you must be on PH, you're letting the team down, no cans of red bull / frozen sausages etc [insert other PH clichés].

(as an aside, great company name, JSM Contracting, lol jism]

123DWA

862 posts

80 months

Friday 13th May
quotequote all
R56Cooper said:
https://www.bbc.co.uk/news/uk-wales-61414665

"Mike Cox parked several vehicles, including a caravan and a McLaren, outside the Cardiff garage, claiming the company "failed to fix his car"".

Come on Mike Cox - McClaren owner, director of multiple businesses - you must be on PH, you're letting the team down, no cans of red bull / frozen sausages etc [insert other PH clichés].

(as an aside, great company name, JSM Contracting, lol jism]
Hmm I wonder who could possibly own a white range rover, a caravan & an old van with a cage on the back....

InitialDave

10,107 posts

96 months

Friday 13th May
quotequote all
Got to say, my immediate reaction is "good man".


Canon_Fodder

904 posts

40 months

Friday 13th May
quotequote all
Bought as 'nearly new'

Now 4 years old...

'problems from the outset' rolleyes

Bought a 'top of the range' 'all inclusive' warranty 6 weeks ago for £2500 yikes

'issue' not covered by said warranty hehe

If only he's come on here when the issue first arose we would have steered him in the right direction... judge

Fair play to him for kicking up a stink but it's a lesson about cars that develop faults... Give the dealer one chance and one chace only to fix and then reject - otherwise you will likely disappear down the same rabbit hole this chap has.


R56Cooper

Original Poster:

913 posts

200 months

Friday 13th May
quotequote all
Canon_Fodder said:
Bought as 'nearly new'

Now 4 years old...

'problems from the outset' rolleyes

Bought a 'top of the range' 'all inclusive' warranty 6 weeks ago for £2500 yikes

'issue' not covered by said warranty hehe

If only he's come on here when the issue first arose we would have steered him in the right direction... judge

Fair play to him for kicking up a stink but it's a lesson about cars that develop faults... Give the dealer one chance and one chace only to fix and then reject - otherwise you will likely disappear down the same rabbit hole this chap has.
I suspect there is a long and sorry story leading to this point. These things are never clear cut and 8 year old Range Rovers are rarely lauded as the height of reliability.

Also I have a feeling that the actual warranty provider is unlikely to be the dealer - I did raise an eyebrow at the warranty cost. Wonder if he's bought the warranty, thinking it would cover a pre-existing fault.

I'm in favour of some direct action but the story says he's been hit with an injunction requiring him to move. I expect that will be accompanied with an order to pay their legal costs so it may prove to be an expensive exercise for him. He says he will just block another site in the dealer's network but all they will do is get another injunction, potentially accompanied by a penal notice. Breach that, and it's off to jail do not pass go...


parabolica

5,891 posts

161 months

Friday 13th May
quotequote all
It's always a Range Rover.

SmithCorona

163 posts

6 months

Friday 13th May
quotequote all
In all fairness the spelling and grammar is good on the wrap.

Also, he has a point if they are saying his car is too old when the extended warranty say 10years/100k - at time of purchase.

R56Cooper

Original Poster:

913 posts

200 months

Friday 13th May
quotequote all
SmithCorona said:
In all fairness the spelling and grammar is good on the wrap.

Also, he has a point if they are saying his car is too old when the extended warranty say 10years/100k - at time of purchase.
Yes, I also noticed that the wrap was spelt correctly, even the appropriate "their" and proper use of apostrophes.

Warranties always have exclusions though. The proper approach would be to sue them for breach of contract. No idea if he is also doing this in the background but his direct approach is unlikely to get him any further.

I do feel for him. My boss has had an awful time with his Velar and it has just had a new engine, thankfully under warranty. Even so, it's really not good enough for what is supposed to be a premium brand.

limpsfield

5,312 posts

230 months

Friday 13th May
quotequote all
‘Mike Cox? Mike Cox? Has anybody seen Mike Cox?”

Canon_Fodder

904 posts

40 months

Friday 13th May
quotequote all
R56Cooper said:


Warranties always have exclusions though. The proper approach would be to sue them for breach of contract. No idea if he is also doing this in the background but his direct approach is unlikely to get him any further.
.
His version of events seems to be not so much about exclusions, but rather that they happily sold the warranty to him but then when he came to claim on it they said that it's not valid as it shouldn't have been to sold to him for some reason, perhaps realted to the car's age.

His version as I say, but it does sound rather a weak position for the dealer to be in.

Perhaps the dealer is claiming it's an issue similar to when retailers mis-price things and so are no obliged to honour the sale

Tomanybikes

172 posts

3 months

Friday 13th May
quotequote all
Smiljan said:
123DWA said:
Hmm I wonder who could possibly own a white range rover, a caravan & an old van with a cage on the back....
You forgot the McLaren with the chav wrap.

I wonder perhaps if this fella is a member of mobile tarmac laying company which also does a bit of roofing and fly tipping?
I wonder if HMRC will be interested in how he can afford all these vehicles.

Sheepshanks

26,726 posts

96 months

Friday 13th May
quotequote all
Canon_Fodder said:
Bought as 'nearly new'

Now 4 years old...

'problems from the outset' rolleyes
He's had it 4yrs, and looks like it was 4yrs old when he bought. He's done oddly little mileage in it.

He can't move it anyway - MOT has expired!

Tazar

260 posts

169 months

Friday 13th May
quotequote all
Dealerships are stupid letting these sort of complaints get this far. Now everyone is aware. A quiet conversation, do a refund or swap vehicles, a number of ways to get a happy customer. It didn’t just escalate from a problem straight to this.

Canon_Fodder

904 posts

40 months

Friday 13th May
quotequote all
Sheepshanks said:
He's had it 4yrs, and looks like it was 4yrs old when he bought. He's done oddly little mileage in it.

He can't move it anyway - MOT has expired!
His point is that he hasn't be able to do much mileage in it...

Canon_Fodder

904 posts

40 months

Friday 13th May
quotequote all
Hopefully Mr Cox is a PHer and will pop up on the thread soon to give us all the gory details and we'll have another 100 pager a la the detonated Honda of which we're all very fond

Watchthis

59 posts

39 months

Friday 13th May
quotequote all
Good on him, he should be applauded. I threatened to do the same to a BMW dealership a good few years ago due to a brand new car being so unreliable. Thankfully they came to their senses and swapped the car

Sheepshanks

26,726 posts

96 months

Friday 13th May
quotequote all
I was in a Ford dealer some years ago and a woman sat down in service reception and quietly said she woulld stay there until the issue with her car was sorted. They called the police!

Canon_Fodder

904 posts

40 months

Friday 13th May
quotequote all
Sheepshanks said:
I was in a Ford dealer some years ago and a woman sat down in service reception and quietly said she woulld stay there until the issue with her car was sorted. They called the police!
rest of the story please coffee

Pica-Pica

10,136 posts

61 months

Friday 13th May
quotequote all
SmithCorona said:
In all fairness the spelling and grammar is good on the wrap. .
That reduces the likelihood of him being a PHer, then.

Bear-n

1,237 posts

59 months

Friday 13th May
quotequote all
Didn't this kind of thing happen a few years back? My brain's telling me there was a similar picture with a FFRR parked on a bank outside a dealership in exactly the same protest - except think that was a dark coloured one.