Fuming Range Rover owner!

Author
Discussion

Trevor555

3,461 posts

61 months

Saturday 14th May
quotequote all
Before everyone makes up their mind, and slates this guy, who ever he might be, plenty of main dealers try to wash their hands of stuff.

BMW for me.

Acknowledged a fault, attempted a repair.

The repair wasnt successful so service manager said he'll talk to BMW technical.

Next day he said "no fault"

"It performs as expected"

BMW technical obviously told him to take this stance.

No one at BMW would listen after that statement.

Customer services simply said "we understand your frustration, but our fully trained technician has stated it performs as expected"

They didn't care that a repair had already been attempted.

Frustration like you wouldnt believe, I considered doing something similar to this RR guy.

Also had similar with Audi. Fault acknowledged on new car, parts on back order.

12 months later they said "no fix, that's how they are"

AdeTuono

6,660 posts

204 months

Saturday 14th May
quotequote all
SmithCorona said:
Also, and I cannot state this enough - they are not unreliable cars.
I'm sure you're correct.



https://www.whatcar.com/news/2021-what-car-reliabi...
https://www.thisismoney.co.uk/money/cars/article-1...




Freshprince

212 posts

32 months

Saturday 14th May
quotequote all
Tomanybikes said:
Smiljan said:
123DWA said:
Hmm I wonder who could possibly own a white range rover, a caravan & an old van with a cage on the back....
You forgot the McLaren with the chav wrap.

I wonder perhaps if this fella is a member of mobile tarmac laying company which also does a bit of roofing and fly tipping?
I wonder if HMRC will be interested in how he can afford all these vehicles.
Don’t know him personally, but think I have him on Linkedin and being seeing this pop-up over last couple weeks from him. Believe he provides security, such as CCTV, guards and cleaning services etc. Would say he is more on the legit side, then fly by night.

gottans

4,989 posts

122 months

Saturday 14th May
quotequote all
I know someone who had the recovery truck dump his audi that had broken down for the umpteenth time in the dealers entrance blocking access on a Saturday afternoon after the service dept was closed, threw the keys at the first person to say 'you can't do that' and walked off.

I think it did actually get fixed but completely destroyed the brand in his eyes.

Zarco

15,076 posts

186 months

Saturday 14th May
quotequote all
parabolica said:
It's always a Range Rover.
yeshehe

SmithCorona

168 posts

6 months

Saturday 14th May
quotequote all
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.

Mine have always been reliable where and when it matters- tech or electrics going awol is not material.

JimSuperSix

4,254 posts

220 months

Saturday 14th May
quotequote all
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.

Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
Reliable apart from tech and electrics and requiring 2k a year to keep going.....that sounds like a very special definition of reliable.

SmithCorona

168 posts

6 months

Saturday 14th May
quotequote all
My point was that LR take a kicking in reliability surveys due to tech/elec INOPs - but an FFRR is filled with the stuff - comparing then with an average vehicle isn't valid.

Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.

QuattroDave

1,062 posts

105 months

Saturday 14th May
quotequote all
SmithCorona said:
My point was that LR take a kicking in reliability surveys due to tech/elec INOPs - but an FFRR is filled with the stuff - comparing then with an average vehicle isn't valid.

Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
I've often held this view coupled with the fact that when you're spending £100k+ on a car the chances are you're going to be much more critical of minor issues than someone who's spending say £25k on a car and that'll be reflected in this surveys.

Having said that the family who own the business I now work for are log term RR drivers and whilst chatting with MD about wanting to get a range rover myself he said "they're great cars but they're not the most reliable" then last week his car disappeared of to JLR as the gearbox had munched itself a week before its warranty expired and hasn't been seen since!

Saweep

6,082 posts

163 months

Sunday 15th May
quotequote all
My Range Rover broke down 4 weeks ago. 12 months old.

LR assist gave me another one whilst it was in the garage; that decided they day after that it didn't like its air con any more, alongside a few other electronic niggles. Had to go back.

LR assist car 2 was fine for the week I had it.

My car came back from a 3 week stay at the dealer having just had a changed fuse.

2 days later and now it won't run properly and is having to go back again.


I've never experienced anything like this in 20 years of driving premium and high end cars. It's just ridiculous to suggest that it isn't a LR problem.

AdeTuono

6,660 posts

204 months

Sunday 15th May
quotequote all
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.

Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
What an exceedingly odd definition of reliability.

Zarco

15,076 posts

186 months

Sunday 15th May
quotequote all
AdeTuono said:
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.

Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
What an exceedingly odd definition of reliability.
Reassuringly expensive reliability.

98elise

21,865 posts

138 months

Sunday 15th May
quotequote all
JimSuperSix said:
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.

Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
Reliable apart from tech and electrics and requiring 2k a year to keep going.....that sounds like a very special definition of reliable.
It's reliable when its working and not in the garage having 2k worth of repairs done smile

DJFish

5,807 posts

240 months

Sunday 15th May
quotequote all
Happened down the road a few years back.
You’d think dealers of unreliable cars would site their dealerships in locations that don’t have unrestricted parking.

SmithCorona

168 posts

6 months

Sunday 15th May
quotequote all
Saweep said:
My Range Rover broke down 4 weeks ago. 12 months old.
What's the actual symptoms? Most MDs have clueless techs but some of them know them inside out - where are you based?

Saweep

6,082 posts

163 months

Sunday 15th May
quotequote all
SmithCorona said:
Saweep said:
My Range Rover broke down 4 weeks ago. 12 months old.
What's the actual symptoms? Most MDs have clueless techs but some of them know them inside out - where are you based?
About five mins from the factory.

It just died, stone cold dead. Three weeks later they decided it just needed a new 48amp fuse.

Then the day after I got it back it just runs lumpy when I first start it. If I restart it it seems to work fine although my imagination thinks its slightly down on power.

3.0 ingenium (sp?).

Electro1980

5,190 posts

116 months

Sunday 15th May
quotequote all
SmithCorona said:
My point was that LR take a kicking in reliability surveys due to tech/elec INOPs - but an FFRR is filled with the stuff - comparing then with an average vehicle isn't valid.

Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
They take a kicking compared to equivalent cars:

AdeTuono said:
And service items everyone expects. Not “tech and electrical”. I expect to spend £0 on non service items in any car under 5 years old.

CheesecakeRunner

1,733 posts

68 months

Sunday 15th May
quotequote all
Saweep said:
My Range Rover broke down 4 weeks ago. 12 months old.

I've never experienced anything like this in 20 years of driving premium and high end cars. It's just ridiculous to suggest that it isn't a LR problem.
Having regularly smelt the cannabis emanating from workers cars driving to and from the Land Rover plant in Solihull, the reliability of their vehicles really doesn’t surprise me.

SmithCorona

168 posts

6 months

Sunday 15th May
quotequote all
Electro1980 said:
And service items everyone expects. Not “tech and electrical”. I expect to spend £0 on non service items in any car under 5 years old.
I have never owned a car where I have had no single issue in five years from brand new, have you? My Land Rovers haven't been any worse than other manufacturers - but I have had much worse failures with other manufacturers.

The detail and methodology behind that survey is questionable, though it says complaints relate mainly to bodywork and interior trim issues - apart from engine which I am certain will be mostly dpf and oil issues due to misuse of diesels in the city.

Also, in a car which has many more interior and exterior leather and trim options, and outside colours than all on that list but maybe the Macan (though thats shared platform and parts from a massive conglomerate), I would expect many of them to have been specced to order - and those owners being particular about the end product and it's squeaks, rattles and scratches.

Certainly at that price you expect it to be closer to perfection than a dealer-stock stbox you plan to keep a couple of years, hence you will go back to the dealer more to get it perfect.

Re costs - not everyone even expects to pay for service items above a 300quid a year "stamp" - especially those who go in for status cars and think it is all covered in their monthly outlays. Then people get shocked and complain about the cost - and end up running their cars on ditchfinders and clocking them. This is where the rot sets in.

In five years, in an FFRR you can reasonably expect to pay for about 7k of "standard" items related to general upkeep including tyres, pads and discs, servicing, additonal oil and fluid changes (bearing mind 2x diffs, a transfer box, the engine, hydraulic fluid) and suspension components.

The cost of labour at an MD is now 175-200 p/h. One minor issue can easily be another grand.

It all adds up, but is not unreasonable compared to the purchase price, insurance price and cost of petrol to keep it moving.

AdeTuono

6,660 posts

204 months

Sunday 15th May
quotequote all
SmithCorona said:
Electro1980 said:
And service items everyone expects. Not “tech and electrical”. I expect to spend £0 on non service items in any car under 5 years old.
I have never owned a car where I have had no single issue in five years from brand new, have you? My Land Rovers haven't been any worse than other manufacturers - but I have had much worse failures with other manufacturers.

The detail and methodology behind that survey is questionable, though it says complaints relate mainly to bodywork and interior trim issues - apart from engine which I am certain will be mostly dpf and oil issues due to misuse of diesels in the city.

Also, in a car which has many more interior and exterior leather and trim options, and outside colours than all on that list but maybe the Macan (though thats shared platform and parts from a massive conglomerate), I would expect many of them to have been specced to order - and those owners being particular about the end product and it's squeaks, rattles and scratches.

Certainly at that price you expect it to be closer to perfection than a dealer-stock stbox you plan to keep a couple of years, hence you will go back to the dealer more to get it perfect.

Re costs - not everyone even expects to pay for service items above a 300quid a year "stamp" - especially those who go in for status cars and think it is all covered in their monthly outlays. Then people get shocked and complain about the cost - and end up running their cars on ditchfinders and clocking them. This is where the rot sets in.

In five years, in an FFRR you can reasonably expect to pay for about 7k of "standard" items related to general upkeep including tyres, pads and discs, servicing, additonal oil and fluid changes (bearing mind 2x diffs, a transfer box, the engine, hydraulic fluid) and suspension components.

The cost of labour at an MD is now 175-200 p/h. One minor issue can easily be another grand.

It all adds up, but is not unreasonable compared to the purchase price, insurance price and cost of petrol to keep it moving.
So you refute all the surveys and anecdotal evidence, as well as the general tropes that get trotted out whenever Land Rover products are mentioned?