Fuming Range Rover owner!
Discussion
Before everyone makes up their mind, and slates this guy, who ever he might be, plenty of main dealers try to wash their hands of stuff.
BMW for me.
Acknowledged a fault, attempted a repair.
The repair wasnt successful so service manager said he'll talk to BMW technical.
Next day he said "no fault"
"It performs as expected"
BMW technical obviously told him to take this stance.
No one at BMW would listen after that statement.
Customer services simply said "we understand your frustration, but our fully trained technician has stated it performs as expected"
They didn't care that a repair had already been attempted.
Frustration like you wouldnt believe, I considered doing something similar to this RR guy.
Also had similar with Audi. Fault acknowledged on new car, parts on back order.
12 months later they said "no fix, that's how they are"
BMW for me.
Acknowledged a fault, attempted a repair.
The repair wasnt successful so service manager said he'll talk to BMW technical.
Next day he said "no fault"
"It performs as expected"
BMW technical obviously told him to take this stance.
No one at BMW would listen after that statement.
Customer services simply said "we understand your frustration, but our fully trained technician has stated it performs as expected"
They didn't care that a repair had already been attempted.
Frustration like you wouldnt believe, I considered doing something similar to this RR guy.
Also had similar with Audi. Fault acknowledged on new car, parts on back order.
12 months later they said "no fix, that's how they are"
SmithCorona said:
Also, and I cannot state this enough - they are not unreliable cars.
I'm sure you're correct.https://www.whatcar.com/news/2021-what-car-reliabi...
https://www.thisismoney.co.uk/money/cars/article-1...
Tomanybikes said:
Smiljan said:
123DWA said:
Hmm I wonder who could possibly own a white range rover, a caravan & an old van with a cage on the back....
You forgot the McLaren with the chav wrap.I wonder perhaps if this fella is a member of mobile tarmac laying company which also does a bit of roofing and fly tipping?
I know someone who had the recovery truck dump his audi that had broken down for the umpteenth time in the dealers entrance blocking access on a Saturday afternoon after the service dept was closed, threw the keys at the first person to say 'you can't do that' and walked off.
I think it did actually get fixed but completely destroyed the brand in his eyes.
I think it did actually get fixed but completely destroyed the brand in his eyes.
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
My point was that LR take a kicking in reliability surveys due to tech/elec INOPs - but an FFRR is filled with the stuff - comparing then with an average vehicle isn't valid.
Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
SmithCorona said:
My point was that LR take a kicking in reliability surveys due to tech/elec INOPs - but an FFRR is filled with the stuff - comparing then with an average vehicle isn't valid.
Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
I've often held this view coupled with the fact that when you're spending £100k+ on a car the chances are you're going to be much more critical of minor issues than someone who's spending say £25k on a car and that'll be reflected in this surveys.Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
Having said that the family who own the business I now work for are log term RR drivers and whilst chatting with MD about wanting to get a range rover myself he said "they're great cars but they're not the most reliable" then last week his car disappeared of to JLR as the gearbox had munched itself a week before its warranty expired and hasn't been seen since!
My Range Rover broke down 4 weeks ago. 12 months old.
LR assist gave me another one whilst it was in the garage; that decided they day after that it didn't like its air con any more, alongside a few other electronic niggles. Had to go back.
LR assist car 2 was fine for the week I had it.
My car came back from a 3 week stay at the dealer having just had a changed fuse.
2 days later and now it won't run properly and is having to go back again.
I've never experienced anything like this in 20 years of driving premium and high end cars. It's just ridiculous to suggest that it isn't a LR problem.
LR assist gave me another one whilst it was in the garage; that decided they day after that it didn't like its air con any more, alongside a few other electronic niggles. Had to go back.
LR assist car 2 was fine for the week I had it.
My car came back from a 3 week stay at the dealer having just had a changed fuse.
2 days later and now it won't run properly and is having to go back again.
I've never experienced anything like this in 20 years of driving premium and high end cars. It's just ridiculous to suggest that it isn't a LR problem.
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
AdeTuono said:
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
JimSuperSix said:
SmithCorona said:
AdeTuono said:
I'm sure you're correct.
Yes, the surveys always say this, but they are big heavy and complex, and lots of people try to run one on a shoestring. They need a couple of grand of effort a year.Mine have always been reliable where and when it matters- tech or electrics going awol is not material.
SmithCorona said:
Saweep said:
My Range Rover broke down 4 weeks ago. 12 months old.
What's the actual symptoms? Most MDs have clueless techs but some of them know them inside out - where are you based? It just died, stone cold dead. Three weeks later they decided it just needed a new 48amp fuse.
Then the day after I got it back it just runs lumpy when I first start it. If I restart it it seems to work fine although my imagination thinks its slightly down on power.
3.0 ingenium (sp?).
SmithCorona said:
My point was that LR take a kicking in reliability surveys due to tech/elec INOPs - but an FFRR is filled with the stuff - comparing then with an average vehicle isn't valid.
Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
They take a kicking compared to equivalent cars:Also what 100k+ car doesn't need a couple of grand a year in servicing and ancillaries? If we were talking about spending 400quid a year on a Civic no one would bat an eyelid.
AdeTuono said:
And service items everyone expects. Not “tech and electrical”. I expect to spend £0 on non service items in any car under 5 years old. Saweep said:
My Range Rover broke down 4 weeks ago. 12 months old.
I've never experienced anything like this in 20 years of driving premium and high end cars. It's just ridiculous to suggest that it isn't a LR problem.
Having regularly smelt the cannabis emanating from workers cars driving to and from the Land Rover plant in Solihull, the reliability of their vehicles really doesn’t surprise me. I've never experienced anything like this in 20 years of driving premium and high end cars. It's just ridiculous to suggest that it isn't a LR problem.
Electro1980 said:
And service items everyone expects. Not “tech and electrical”. I expect to spend £0 on non service items in any car under 5 years old.
I have never owned a car where I have had no single issue in five years from brand new, have you? My Land Rovers haven't been any worse than other manufacturers - but I have had much worse failures with other manufacturers. The detail and methodology behind that survey is questionable, though it says complaints relate mainly to bodywork and interior trim issues - apart from engine which I am certain will be mostly dpf and oil issues due to misuse of diesels in the city.
Also, in a car which has many more interior and exterior leather and trim options, and outside colours than all on that list but maybe the Macan (though thats shared platform and parts from a massive conglomerate), I would expect many of them to have been specced to order - and those owners being particular about the end product and it's squeaks, rattles and scratches.
Certainly at that price you expect it to be closer to perfection than a dealer-stock s
tbox you plan to keep a couple of years, hence you will go back to the dealer more to get it perfect. Re costs - not everyone even expects to pay for service items above a 300quid a year "stamp" - especially those who go in for status cars and think it is all covered in their monthly outlays. Then people get shocked and complain about the cost - and end up running their cars on ditchfinders and clocking them. This is where the rot sets in.
In five years, in an FFRR you can reasonably expect to pay for about 7k of "standard" items related to general upkeep including tyres, pads and discs, servicing, additonal oil and fluid changes (bearing mind 2x diffs, a transfer box, the engine, hydraulic fluid) and suspension components.
The cost of labour at an MD is now 175-200 p/h. One minor issue can easily be another grand.
It all adds up, but is not unreasonable compared to the purchase price, insurance price and cost of petrol to keep it moving.
SmithCorona said:
Electro1980 said:
And service items everyone expects. Not “tech and electrical”. I expect to spend £0 on non service items in any car under 5 years old.
I have never owned a car where I have had no single issue in five years from brand new, have you? My Land Rovers haven't been any worse than other manufacturers - but I have had much worse failures with other manufacturers. The detail and methodology behind that survey is questionable, though it says complaints relate mainly to bodywork and interior trim issues - apart from engine which I am certain will be mostly dpf and oil issues due to misuse of diesels in the city.
Also, in a car which has many more interior and exterior leather and trim options, and outside colours than all on that list but maybe the Macan (though thats shared platform and parts from a massive conglomerate), I would expect many of them to have been specced to order - and those owners being particular about the end product and it's squeaks, rattles and scratches.
Certainly at that price you expect it to be closer to perfection than a dealer-stock s
tbox you plan to keep a couple of years, hence you will go back to the dealer more to get it perfect. Re costs - not everyone even expects to pay for service items above a 300quid a year "stamp" - especially those who go in for status cars and think it is all covered in their monthly outlays. Then people get shocked and complain about the cost - and end up running their cars on ditchfinders and clocking them. This is where the rot sets in.
In five years, in an FFRR you can reasonably expect to pay for about 7k of "standard" items related to general upkeep including tyres, pads and discs, servicing, additonal oil and fluid changes (bearing mind 2x diffs, a transfer box, the engine, hydraulic fluid) and suspension components.
The cost of labour at an MD is now 175-200 p/h. One minor issue can easily be another grand.
It all adds up, but is not unreasonable compared to the purchase price, insurance price and cost of petrol to keep it moving.
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