β€œOperational Reasons”

β€œOperational Reasons”

Author
Discussion

generationx

Original Poster:

3,191 posts

63 months

Friday 18th October 2019
quotequote all
I’m currently sitting in a departure lounge (council) and, despite the aeroplane appearing to be in plain sight, our flight is delayed for “operational reasons”.

This is a new one to me. What does it mean? Pilot missing? Plane broken? Too much vomit in the seat pockets? Anyone heard this one before?

For reference it’s a Eurowings flight. Das ist council.

PurpleTurtle

4,263 posts

102 months

Friday 18th October 2019
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Crew out of hours, defect with plane, baggage handlers having a tiff

Could be any of the many moving parts that are required to run an airline, it's a nice broad brush reason to hide a problem behind.

surveyor

14,841 posts

142 months

Friday 18th October 2019
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One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.

Tony1963

2,571 posts

120 months

Friday 18th October 2019
quotequote all
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
Sometimes, an aircraft’s defect isn’t easy to diagnose. It may be a thirty minute fix, but it could easily turn into a more lengthy delay.

As aircraft become more complex, even with self-diagnosis systems, some defects are just complete b*****ds to nail down.

So what do you suggest? Bearing in mind that the other 200+ passengers probably don’t give a hoot about the actual defect.

shirt

19,916 posts

159 months

Friday 18th October 2019
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Operational reasons: something has occurred which may seem trivial to the average punter yet is fairly critical for us and we don’t want you to kick off more than is necessary

Crossflow Kid

12,256 posts

149 months

Friday 18th October 2019
quotequote all
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
It tells the customer about as much as they’ll understand.
wink

surveyor

14,841 posts

142 months

Friday 18th October 2019
quotequote all
Tony1963 said:
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
Sometimes, an aircraft’s defect isn’t easy to diagnose. It may be a thirty minute fix, but it could easily turn into a more lengthy delay.

As aircraft become more complex, even with self-diagnosis systems, some defects are just complete b*****ds to nail down.

So what do you suggest? Bearing in mind that the other 200+ passengers probably don’t give a hoot about the actual defect.
I'm easy. give me a guess Tell me if you are not sure. If it gets to the time and it's not sorted come back and give a new estimate.

I don't need to know that the widget that holds the captains flight control has broken. Might be nice to hear that we are just waiting for a mechanical defect to be repaired. We expect this to take an hour, but will update you if it looks like being longer.



Buzz84

834 posts

107 months

Friday 18th October 2019
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the left phalange needed replacing

skyrover

12,453 posts

162 months

Friday 18th October 2019
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Will knowing the reason make any difference?

Pericoloso

43,759 posts

121 months

Friday 18th October 2019
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Get on the compo hotline if it goes over X hours delay....phone

Ziplobb

716 posts

242 months

Friday 18th October 2019
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Operational reasons on the Wightlink Isle of Wight Ferry mean that there are too few cars and they can save the fuel cost burning over the Solent rather than have the balls to be honest and just come out with it.

surveyor

14,841 posts

142 months

Friday 18th October 2019
quotequote all
skyrover said:
Will knowing the reason make any difference?
Does for me within reason. If it’s waiting for crew to arrive from another base likely to be accurate. If it’s maintenance maybe less so etc. It means ii can possibly start to replan my day, as opposed to maybe not bothering just yet.

Unbusy

638 posts

55 months

Friday 18th October 2019
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Since the OP can see the aircraft and hasn’t mentioned a plethora of engineers working on it then pound to a cent that it’s a crewing problem. Somebody has cocked up.

Tony1963

2,571 posts

120 months

Friday 18th October 2019
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Unbusy said:
Since the OP can see the aircraft and hasn’t mentioned a plethora of engineers working on it then pound to a cent that it’s a crewing problem. Somebody has cocked up.
So if there’s a technical problem, it must involve engineers on the outside of the aircraft?

generationx

Original Poster:

3,191 posts

63 months

Saturday 19th October 2019
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Well in the end it was a 90 minute delay. As we were being pushed back the captain said something about waiting for storms to dissipate over London. But who knows. We got home, nobody died. But I’d rather be given a bit of a clue. Previously these delays have mounted and mounted, resulting in a cancelled flight. I am sure they could have been honest, cancelled it immediately and given us time to make other arrangements and I was concerned this was about to be repeated. Hey ho.

PurpleTurtle

4,263 posts

102 months

Saturday 19th October 2019
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I was once on an EasyJet flight home from Cyprus, but the inbound plane had a blowout on landing.

They don’t carry a spare wheel, who knew!?

Despite the Captain coming to the departure gate personally, standing on a table so everyone could see/hear him and explaining in plain English “we’ve had a blow out, there is no spare, one is already on its way from Luton, but you are sadly not going home tonight, we will put you up in a hotel”, still people accused him of ‘lying’ about it.

I’ve never seen a piece of more honest corporate problem handling yet still some dicks had beef with him.

djc206

7,109 posts

83 months

Saturday 19th October 2019
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Weather regulations meaning crew went out of hours maybe?

There was some pretty horrendous weather around the south of England today that caused quite a lot of delay. Better that than the alternative.

LotusOmega375D

5,048 posts

111 months

Saturday 19th October 2019
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My pet hate is the flight is delayed due to “the late arrival of the incoming aircraft.”

We can all see the plane hasn’t arrived on time, but WHY?

Teddy Lop

3,640 posts

25 months

Saturday 19th October 2019
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generationx said:
Well in the end it was a 90 minute delay. As we were being pushed back the captain said something about waiting for storms to dissipate over London. But who knows. We got home, nobody died. But I’d rather be given a bit of a clue. Previously these delays have mounted and mounted, resulting in a cancelled flight. I am sure they could have been honest, cancelled it immediately and given us time to make other arrangements and I was concerned this was about to be repeated. Hey ho.
we had an emirates Dubai>Sydney flight delayed several hours due to "storms". Sydney was fine, the weather was at the planes onward destination of NZ, I figured it was just cheaper for the airline to park the bus at Dubai for a few hours rather than Sydney and we could just all go fk ourselves.

Not exactly what you want when you're on a 28hr flight to begin with.

Flooble

2,377 posts

58 months

Saturday 19th October 2019
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Would the weather in Sydney have still been fine when you arrived from Dubai though? 16 hours is long enough for a front to have moved hundreds of miles