β€œOperational Reasons”

β€œOperational Reasons”

Author
Discussion

generationx

Original Poster:

2,470 posts

52 months

Friday 18th October
quotequote all
I’m currently sitting in a departure lounge (council) and, despite the aeroplane appearing to be in plain sight, our flight is delayed for “operational reasons”.

This is a new one to me. What does it mean? Pilot missing? Plane broken? Too much vomit in the seat pockets? Anyone heard this one before?

For reference it’s a Eurowings flight. Das ist council.

PurpleTurtle

3,482 posts

91 months

Friday 18th October
quotequote all
Crew out of hours, defect with plane, baggage handlers having a tiff

Could be any of the many moving parts that are required to run an airline, it's a nice broad brush reason to hide a problem behind.

surveyor

13,791 posts

131 months

Friday 18th October
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One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.

Tony1963

1,662 posts

109 months

Friday 18th October
quotequote all
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
Sometimes, an aircraft’s defect isn’t easy to diagnose. It may be a thirty minute fix, but it could easily turn into a more lengthy delay.

As aircraft become more complex, even with self-diagnosis systems, some defects are just complete b*****ds to nail down.

So what do you suggest? Bearing in mind that the other 200+ passengers probably don’t give a hoot about the actual defect.

shirt

19,151 posts

148 months

Friday 18th October
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Operational reasons: something has occurred which may seem trivial to the average punter yet is fairly critical for us and we don’t want you to kick off more than is necessary

Crossflow Kid

11,168 posts

138 months

Friday 18th October
quotequote all
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
It tells the customer about as much as they’ll understand.
wink

surveyor

13,791 posts

131 months

Friday 18th October
quotequote all
Tony1963 said:
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
Sometimes, an aircraft’s defect isn’t easy to diagnose. It may be a thirty minute fix, but it could easily turn into a more lengthy delay.

As aircraft become more complex, even with self-diagnosis systems, some defects are just complete b*****ds to nail down.

So what do you suggest? Bearing in mind that the other 200+ passengers probably don’t give a hoot about the actual defect.
I'm easy. give me a guess Tell me if you are not sure. If it gets to the time and it's not sorted come back and give a new estimate.

I don't need to know that the widget that holds the captains flight control has broken. Might be nice to hear that we are just waiting for a mechanical defect to be repaired. We expect this to take an hour, but will update you if it looks like being longer.



Buzz84

705 posts

96 months

Friday 18th October
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the left phalange needed replacing

skyrover

12,247 posts

151 months

Friday 18th October
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Will knowing the reason make any difference?

Pericoloso

40,949 posts

110 months

Friday 18th October
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Get on the compo hotline if it goes over X hours delay....phone

Ziplobb

556 posts

231 months

Friday 18th October
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Operational reasons on the Wightlink Isle of Wight Ferry mean that there are too few cars and they can save the fuel cost burning over the Solent rather than have the balls to be honest and just come out with it.

surveyor

13,791 posts

131 months

Friday 18th October
quotequote all
skyrover said:
Will knowing the reason make any difference?
Does for me within reason. If it’s waiting for crew to arrive from another base likely to be accurate. If it’s maintenance maybe less so etc. It means ii can possibly start to replan my day, as opposed to maybe not bothering just yet.

Unbusy

461 posts

44 months

Friday 18th October
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Since the OP can see the aircraft and hasn’t mentioned a plethora of engineers working on it then pound to a cent that it’s a crewing problem. Somebody has cocked up.

Tony1963

1,662 posts

109 months

Friday 18th October
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Unbusy said:
Since the OP can see the aircraft and hasn’t mentioned a plethora of engineers working on it then pound to a cent that it’s a crewing problem. Somebody has cocked up.
So if there’s a technical problem, it must involve engineers on the outside of the aircraft?

generationx

Original Poster:

2,470 posts

52 months

Saturday 19th October
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Well in the end it was a 90 minute delay. As we were being pushed back the captain said something about waiting for storms to dissipate over London. But who knows. We got home, nobody died. But I’d rather be given a bit of a clue. Previously these delays have mounted and mounted, resulting in a cancelled flight. I am sure they could have been honest, cancelled it immediately and given us time to make other arrangements and I was concerned this was about to be repeated. Hey ho.

PurpleTurtle

3,482 posts

91 months

Saturday 19th October
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I was once on an EasyJet flight home from Cyprus, but the inbound plane had a blowout on landing.

They don’t carry a spare wheel, who knew!?

Despite the Captain coming to the departure gate personally, standing on a table so everyone could see/hear him and explaining in plain English “we’ve had a blow out, there is no spare, one is already on its way from Luton, but you are sadly not going home tonight, we will put you up in a hotel”, still people accused him of ‘lying’ about it.

I’ve never seen a piece of more honest corporate problem handling yet still some dicks had beef with him.

djc206

5,561 posts

72 months

Saturday 19th October
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Weather regulations meaning crew went out of hours maybe?

There was some pretty horrendous weather around the south of England today that caused quite a lot of delay. Better that than the alternative.

LotusOmega375D

4,397 posts

100 months

Saturday 19th October
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My pet hate is the flight is delayed due to “the late arrival of the incoming aircraft.”

We can all see the plane hasn’t arrived on time, but WHY?

Teddy Lop

1,844 posts

14 months

Saturday 19th October
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generationx said:
Well in the end it was a 90 minute delay. As we were being pushed back the captain said something about waiting for storms to dissipate over London. But who knows. We got home, nobody died. But I’d rather be given a bit of a clue. Previously these delays have mounted and mounted, resulting in a cancelled flight. I am sure they could have been honest, cancelled it immediately and given us time to make other arrangements and I was concerned this was about to be repeated. Hey ho.
we had an emirates Dubai>Sydney flight delayed several hours due to "storms". Sydney was fine, the weather was at the planes onward destination of NZ, I figured it was just cheaper for the airline to park the bus at Dubai for a few hours rather than Sydney and we could just all go fk ourselves.

Not exactly what you want when you're on a 28hr flight to begin with.

Flooble

1,878 posts

47 months

Saturday 19th October
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Would the weather in Sydney have still been fine when you arrived from Dubai though? 16 hours is long enough for a front to have moved hundreds of miles