“Operational Reasons”
Discussion
I’m currently sitting in a departure lounge (council) and, despite the aeroplane appearing to be in plain sight, our flight is delayed for “operational reasons”.
This is a new one to me. What does it mean? Pilot missing? Plane broken? Too much vomit in the seat pockets? Anyone heard this one before?
For reference it’s a Eurowings flight. Das ist council.
This is a new one to me. What does it mean? Pilot missing? Plane broken? Too much vomit in the seat pockets? Anyone heard this one before?
For reference it’s a Eurowings flight. Das ist council.
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
Sometimes, an aircraft’s defect isn’t easy to diagnose. It may be a thirty minute fix, but it could easily turn into a more lengthy delay. As aircraft become more complex, even with self-diagnosis systems, some defects are just complete b*****ds to nail down.
So what do you suggest? Bearing in mind that the other 200+ passengers probably don’t give a hoot about the actual defect.
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
It tells the customer about as much as they’ll understand.
Tony1963 said:
surveyor said:
One of my real bug bears. It's a pathetic excuse when an employee has either not bothered to find out or is too embarrassed to explain a delay. It tells the customer absolutely nothing about why they are not sitting in a plane and more importantly nothing about when they will be sitting in the plane.
Sometimes, an aircraft’s defect isn’t easy to diagnose. It may be a thirty minute fix, but it could easily turn into a more lengthy delay. As aircraft become more complex, even with self-diagnosis systems, some defects are just complete b*****ds to nail down.
So what do you suggest? Bearing in mind that the other 200+ passengers probably don’t give a hoot about the actual defect.
I don't need to know that the widget that holds the captains flight control has broken. Might be nice to hear that we are just waiting for a mechanical defect to be repaired. We expect this to take an hour, but will update you if it looks like being longer.
skyrover said:
Will knowing the reason make any difference?
Does for me within reason. If it’s waiting for crew to arrive from another base likely to be accurate. If it’s maintenance maybe less so etc. It means ii can possibly start to replan my day, as opposed to maybe not bothering just yet.Well in the end it was a 90 minute delay. As we were being pushed back the captain said something about waiting for storms to dissipate over London. But who knows. We got home, nobody died. But I’d rather be given a bit of a clue. Previously these delays have mounted and mounted, resulting in a cancelled flight. I am sure they could have been honest, cancelled it immediately and given us time to make other arrangements and I was concerned this was about to be repeated. Hey ho.
I was once on an EasyJet flight home from Cyprus, but the inbound plane had a blowout on landing.
They don’t carry a spare wheel, who knew!?
Despite the Captain coming to the departure gate personally, standing on a table so everyone could see/hear him and explaining in plain English “we’ve had a blow out, there is no spare, one is already on its way from Luton, but you are sadly not going home tonight, we will put you up in a hotel”, still people accused him of ‘lying’ about it.
I’ve never seen a piece of more honest corporate problem handling yet still some dicks had beef with him.
They don’t carry a spare wheel, who knew!?
Despite the Captain coming to the departure gate personally, standing on a table so everyone could see/hear him and explaining in plain English “we’ve had a blow out, there is no spare, one is already on its way from Luton, but you are sadly not going home tonight, we will put you up in a hotel”, still people accused him of ‘lying’ about it.
I’ve never seen a piece of more honest corporate problem handling yet still some dicks had beef with him.
generationx said:
Well in the end it was a 90 minute delay. As we were being pushed back the captain said something about waiting for storms to dissipate over London. But who knows. We got home, nobody died. But I’d rather be given a bit of a clue. Previously these delays have mounted and mounted, resulting in a cancelled flight. I am sure they could have been honest, cancelled it immediately and given us time to make other arrangements and I was concerned this was about to be repeated. Hey ho.
we had an emirates Dubai>Sydney flight delayed several hours due to "storms". Sydney was fine, the weather was at the planes onward destination of NZ, I figured it was just cheaper for the airline to park the bus at Dubai for a few hours rather than Sydney and we could just all go f
k ourselves.Not exactly what you want when you're on a 28hr flight to begin with.
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