Omega servicing

[thebraketester]

NDA said:

My Planet Ocean was serviced and repaired in two weeks - took it into the Omega boutique on Bond Street.

It was under warranty, so that could be the difference maybe?

Took my partners Rolex into Rolex London this week for its first service (it stopped) and am awaiting news on how long it will be. Whilst I was there I overheard a chap being refused a service because his dial was not a Rolex dial. The watch was genuine, but not the dial. He also had another with a diamond bezel - also refused a service.

I have only praise for the omega place on regent street. Great to deal with.

[Petrus1983]

thebraketester said:

I have only praise for the omega place on regent street. Great to deal with.

It could just be Omega - in the la at 3 months I’ve been to their stores in Monaco, Royal Exchange and Cardiff - all very helpful (whilst not having the watch I’m interested in!!).

[andy tims]

TWR are Omega accredited.

[OFORBES]

I have just bought a Speedy Mk40 (wanted one for a long time, but always struggled to find a good one when I looked) I have looked through the Omega website and read all about their servicing and restoration services, and then I read this thread.

My nearest service centre is Aberdeen. Having read this thread, I am wondering, do the service centres send the watches off back to Switzerland or do they do them on-site, and if they do them on-site, are they still able to do a light restoration like they do when your watch is in Switzerland for 6 months?

[ChevronB19]

OFORBES said:

I have just bought a Speedy Mk40 (wanted one for a long time, but always struggled to find a good one when I looked) I have looked through the Omega website and read all about their servicing and restoration services, and then I read this thread.

My nearest service centre is Aberdeen. Having read this thread, I am wondering, do the service centres send the watches off back to Switzerland or do they do them on-site, and if they do them on-site, are they still able to do a light restoration like they do when your watch is in Switzerland for 6 months?

OP here. Turns out mine went to an accredited service centre in the U.K., should get it back this week (7 months!).

Yes, they do the light restoration.

[OFORBES]

ChevronB19 said:

OP here. Turns out mine went to an accredited service centre in the U.K., should get it back this week (7 months!).

Yes, they do the light restoration.

Thanks for the reply OP, so even going to a UK service centre it's still a long wait. 7 months!? I thought that those timescales were perhaps because it had gone back to Switzerland!

I think I will pop down to the centre in Aberdeen and speak with them.

7 months, madness! I bet you cannot wait to have it back, I hope you are suitably pleased when it does arrive!

[dazmanultra]

I dropped my Aqua Terra off in September, it got back to Goldsmiths last week. Looking forward to getting it back!

[Lotobear]

ChevronB19 said:

OFORBES said:

I have just bought a Speedy Mk40 (wanted one for a long time, but always struggled to find a good one when I looked) I have looked through the Omega website and read all about their servicing and restoration services, and then I read this thread.

My nearest service centre is Aberdeen. Having read this thread, I am wondering, do the service centres send the watches off back to Switzerland or do they do them on-site, and if they do them on-site, are they still able to do a light restoration like they do when your watch is in Switzerland for 6 months?

OP here. Turns out mine went to an accredited service centre in the U.K., should get it back this week (7 months!).

Yes, they do the light restoration.

Shame I didn't see this thread as I could have pointed you to a time served watchmaker in Wreay who I've used many times. He did a full service on my 1962 vintage Seamaster last year including new crystal, sight ring and charged me £85 and turned it around in 3 weeks.

...my pal's vintage Rolex is there at the moment for a full service at a fraction of the cost of an authorised agent.

[Big Stevie]

Omega recently turned around a service of my watch in about three months

[Bilbatch]

Lotobear said:

ChevronB19 said:

OFORBES said:

I have just bought a Speedy Mk40 (wanted one for a long time, but always struggled to find a good one when I looked) I have looked through the Omega website and read all about their servicing and restoration services, and then I read this thread.

My nearest service centre is Aberdeen. Having read this thread, I am wondering, do the service centres send the watches off back to Switzerland or do they do them on-site, and if they do them on-site, are they still able to do a light restoration like they do when your watch is in Switzerland for 6 months?

OP here. Turns out mine went to an accredited service centre in the U.K., should get it back this week (7 months!).

Yes, they do the light restoration.

Shame I didn't see this thread as I could have pointed you to a time served watchmaker in Wreay who I've used many times. He did a full service on my 1962 vintage Seamaster last year including new crystal, sight ring and charged me £85 and turned it around in 3 weeks.

...my pal's vintage Rolex is there at the moment for a full service at a fraction of the cost of an authorised agent.

A DM with his details would be greatly appreciated if you were so inclined. I turn 50 in June and would dearly love to get my Dad's Seamaster moving again. Bezel has detached, winder is loose, bracelet pin missing... It may well transpire that it's only any good for parts, but it would be good to know one way or the other.

[Arranguez]

Have had my 2001 Seamaster serviced three times. Twice to Omega boutiques in London which took about 8 weeks. Last time, last year, took it to Hamilton and Inches in Edinburgh who did it in-house as an authorised repairer.

Utter rubbish. Watch wasn’t finished to the same level as Omega, no bag of parts (not really very important), no special case and the crown winding movement requires Popeye after spinach to move it.

[ChevronB19]

Just to close this thread, op here.

As mentioned at the start, I’m not a watch collector or anything, this was a present from my folks when I (finally, after 5 years) got my PhD, so it’s special to me.

I finally got it back today after much chasing (originally quoted 12 weeks, actually took closer to 7 months). Went to an official Omega service centre in the UK.

Really happy, what was a slightly battered and abused watch (will now keep ‘for best’ as I don’t normally wear a watch) has come back looking brand new. No posh case, but I did get all the replaced parts back, and for some reason they added another 3 watch links to the bracelet, which the shop kindly took off for me (giving me the parts) for free.

I’m a skinny runt, hence the reduced.

[hilly10]

What was the final cost

Edited by hilly10 on Monday 6th March 19:40

[Gren]

hilly10 said:

What was the final cost

Edited by hilly10 on Monday 6th March 19:40

£465 was quoted. It's usually an all inclusive cost regardless of what was wrong or needed replacing. A bargain if the case in this instance

[hilly10]

If that’s the case then yes indeed a bargain. Rolex start around that then just goes up and up if anything else needs doing.

[ChevronB19]

Gren said:

hilly10 said:

What was the final cost

Edited by hilly10 on Monday 6th March 19:40

£465 was quoted. It's usually an all inclusive cost regardless of what was wrong or needed replacing. A bargain if the case in this instance

Yep, £465 in total, including 2 year guarantee (I paid £50 deposit). Got all old bits back in a bag, which included a replacement back and glass, as well as various weird springs. Service was actually more than I paid for it secondhand, but it’s an important memory of my mum, so worth it. Got to say, it did come back looking brand new, and I promise never to use an angle grinder whilst wearing it again…

[Shiv_P]

I have a Seamaster chrono... £825 according to the website!! WTF!

[apotek]

I appreciate we all come here as car enthusiasts and so servicing is in our blood, even if grudgingly.
My Speedmaster pro. was purchased in 1979 when it was 5 years old. I wore it daily for 20+ years then more sporadically after that.
In all that time it was never serviced kept as good time last year as when I bought it. I am a long way from convinced that servicing a still working watch for over £500 is worthwhile until the watch stops.
Just a thought.

[NDA]

apotek said:

I am a long way from convinced that servicing a still working watch for over £500 is worthwhile until the watch stops.

Totally agree.

It's pointless servicing a watch until it stops. A service and a repair are identical in terms of disassembly cleaning and reassembly - most broken/worn parts that need replacing are not actually that expensive when measured against the total cost.

[nikaiyo2]

Shiv_P said:

I have a Seamaster chrono... £825 according to the website!! WTF!

Honestly https://mighty-watch-repairs.ueniweb.com/ rigga the mighty on here serviced mine for less than a quarter of that price and turned it round in 3 eeeks