New build deviating from plans…

New build deviating from plans…

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Discussion

Elysium

16,064 posts

202 months

Saturday 25th March 2023
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Toaster Pilot said:
Site visit today confirmed that the room sizes are absolutely spot on so it looks like this is being brought to a close! The door opening will be moved to the left.
Good result.

The house builder clearly has quality control issues, but the two problems you have found are both being resolved. That is a pretty good sign.

You are still going to have to keep an eye on them, but walking away was a nuclear solution. Good luck with the rest of the build.

Toaster Pilot

Original Poster:

14,751 posts

173 months

Saturday 25th March 2023
quotequote all
Elysium said:
Good result.

The house builder clearly has quality control issues, but the two problems you have found are both being resolved. That is a pretty good sign.

You are still going to have to keep an eye on them, but walking away was a nuclear solution. Good luck with the rest of the build.
Thank you. They’ve come up with reasonable solutions for the other things I was unhappy about too (mostly questionable design rather than build quality) so I think we’re turning a corner.

I just wish that everything wasn’t such an uphill struggle - confrontation/denial seems to be the default position when they’re questioned.

Equus

16,980 posts

116 months

Saturday 25th March 2023
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blueg33 said:
Brief reply only as it’s not really relevant to this thread now.

The policies are bespoke so I can’t give you a link. We go via the big construction insurance brokers. Give Willis or similar a call. Don’t bother with BLP they effectively withdrew from the market 2 years ago.
A bespoke poilicy (but I thought you said is was delivered via BOPAS accreditation?) offering a 100 year structural warranty, with no publicly available policy? You surely don't provide only paper copies of the policy documents and claims process, in this day and age?

And you're telling me, that if I buy one of your units and come back in 87 year's time with corrosion to the steel frame, your insurers will cover the cost of remedial works?

Sorry, I'm calling custard test on that one.

Like I said, I did look into BOPAS myself and concluded that all that it either sought or served to do was assure lenders that they wouldn't find themselves with another 'Airey House' defective construction type on thier hands. From memory, the associated 'warranty', such as it was, covered 'devaluation arising from grossly disproportionate repair costs', or similar such wording.

The actual accreditation rules for BOPAS are freely avaialable HERE and are mainly (...exclusively, in fact - there is no supporting technical guide such as that offered by the NHBC standards) administrative quality assurance fluff. So you see, sorry, but as as someone who actually understands building technology, I'm not going to sit here and by told that it is I who don't understand BOPAS accreditation. It's a Quality Assurance standard like ISO 9000, not a technical warranty.

blueg33

41,054 posts

239 months

Saturday 25th March 2023
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Equus said:
A bespoke poilicy (but I thought you said is was delivered via BOPAS accreditation?) offering a 100 year structural warranty, with no publicly available policy? You surely don't provide only paper copies of the policy documents and claims process, in this day and age?

And you're telling me, that if I buy one of your units and come back in 87 year's time with corrosion to the steel frame, your insurers will cover the cost of remedial works?

Sorry, I'm calling custard test on that one.

Like I said, I did look into BOPAS myself and concluded that all that it either sought or served to do was assure lenders that they wouldn't find themselves with another 'Airey House' defective construction type on thier hands. From memory, the associated 'warranty', such as it was, covered 'devaluation arising from grossly disproportionate repair costs', or similar such wording.

The actual accreditation rules for BOPAS are freely avaialable HERE and are mainly (...exclusively, in fact - there is no supporting technical guide such as that offered by the NHBC standards) administrative quality assurance fluff. So you see, sorry, but as as someone who actually understands building technology, I'm not going to sit here and by told that it is I who don't understand BOPAS accreditation. It's a Quality Assurance standard like ISO 9000, not a technical warranty.
It’s not hard. The BOPASS accreditation enables us to purchase a structural warranty.

The accreditation requires the system to be compliant which means a whole series of checks and validations of both design and implementation.

Toaster Pilot

Original Poster:

14,751 posts

173 months

Thursday 6th April 2023
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Had another site visit today. Remedial works to the staircase / door opening interface are complete


The Moose

23,364 posts

224 months

Thursday 6th April 2023
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What did they do? Move the door and keep the oversized set of stairs?

Toaster Pilot

Original Poster:

14,751 posts

173 months

Thursday 6th April 2023
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The Moose said:
What did they do? Move the door and keep the oversized set of stairs?
Yes.

p1doc

3,374 posts

199 months

Thursday 6th April 2023
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looks good

Elysium

16,064 posts

202 months

Thursday 6th April 2023
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Toaster Pilot said:
Had another site visit today. Remedial works to the staircase / door opening interface are complete

Well done. You are going to have to keep an eye on them. It’s always good when builders are willing to put things right, even though it can be a pain to get to that point.