Passport Stolen. Holiday next week

Passport Stolen. Holiday next week

Author
Discussion

GCH

3,498 posts

179 months

Thursday 12th May
quotequote all
PopsandBangs said:
Managed to get through to the booking page for the Online Premium 1 day service online, but you cant use it if lost or stolen!
As said previously, and as I also said, they can and do make exceptions as I can personally attest to, but in person only - not over the phone, and not at the door.
You are very unlikely to even be allowed in without an appointment, as you found out, so try online again, make that same day appointment when it next appears stating it is a renewal (do not tick the lost/stolen option), and go plead your case in person. That is your only option at this point unless you fancy being economical with the truth and claiming a bereavement necessitating urgent travel (which they will probably ask for proof of).

Edited by GCH on Thursday 12th May 15:49

PopsandBangs

Original Poster:

484 posts

108 months

Thursday 12th May
quotequote all
GCH said:
PopsandBangs said:
Managed to get through to the booking page for the Online Premium 1 day service online, but you cant use it if lost or stolen!
As said previously, and as I also said, they can and do make exceptions as I can personally attest to, but in person only - not over the phone, and not at the door.
You are very unlikely to even be allowed in without an appointment, as you found out, so try online again, make that same day appointment when it next appears stating it is a renewal (do not tick the lost/stolen option), and go plead your case in person. That is your only option at this point unless you fancy being economical with the truth and claiming a bereavement necessitating urgent travel (which they will probably ask for proof of).

Edited by GCH on Thursday 12th May 15:49
Do you think it could work, even with 4 years left on the current one? I'll try.

I thought about the latter suggestion, but everyone i overheard with that reason was asked for evidence as you say.

PopsandBangs

Original Poster:

484 posts

108 months

Thursday 12th May
quotequote all
Found this on the Gov website, about issuing passport on compassionate grounds:

Definition of compassionate grounds
We will consider issuing passports to customers that do not meet the criteria but
have evidence of compassionate travel. For example:
• they, a family member or a friend has a serious illness or accident
• the death of a family member or friend
• they and their carers need to travel abroad for medical treatment
• they and their carers have had travel arranged by a charitable or religious
organisation
  • *****they are victims of a crime resulting in the theft of their passport and have prebooked travel within 1 week********
• they work (or are about to start work) in the haulage industry (for example, lorry
drivers)
• they work (or about to start work) in the food preparation, supply or distribution

PopsandBangs

Original Poster:

484 posts

108 months

Thursday 12th May
quotequote all
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel

Rosscow

8,251 posts

140 months

Thursday 12th May
quotequote all
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.

Did you get a crime ref. number?

PopsandBangs

Original Poster:

484 posts

108 months

Thursday 12th May
quotequote all
Rosscow said:
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.

Did you get a crime ref. number?
Yep. The woman at the counter didnt want to know, when offered it she said "we cant do anything with it call this number."

On hold to Emergency Travel number...

Rollin

5,616 posts

222 months

Thursday 12th May
quotequote all
PopsandBangs said:
Rosscow said:
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.

Did you get a crime ref. number?
Yep. The woman at the counter didnt want to know, when offered it she said "we cant do anything with it call this number."

On hold to Emergency Travel number...
I think PopsandBangs and co will fly!!!

PopsandBangs

Original Poster:

484 posts

108 months

Thursday 12th May
quotequote all
Rollin said:
PopsandBangs said:
Rosscow said:
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.

Did you get a crime ref. number?
Yep. The woman at the counter didnt want to know, when offered it she said "we cant do anything with it call this number."

On hold to Emergency Travel number...
I think PopsandBangs and co will fly!!!
Sincerely hope so…no luck on the phone, went back to PO but closed. up at midnight with two phones and laptop trying for online Premium same day passport, and back up to London PO 7:30am tomorrow ….have found more wording about counter staff being obliged to consider in person premium same day applications to those in my exact situation…. Whether that’ll fly while the systems on its knees I don’t know.

Everything crossed


Edited by PopsandBangs on Thursday 12th May 21:10

Thankyou4calling

10,051 posts

150 months

Thursday 12th May
quotequote all
I would really struggle with what you’re doing.

I cannot stand officialdom which has only increased to insane levels in the last two years.

You’re doing great. I can visualise you at the check in desk for sure.

Tenacity and perseverance will pay.

I’m based in Kenya so it’d be easy there, wife got her new passport in Java Cafe for 10,000 ksh. Pushed the envelope across the table, the head man finished his samosa and ten minutes later Voila! The passport materialised.

dontfollowme

1,091 posts

210 months

Friday 13th May
quotequote all
Saw a tweet that says MPs' offices have a dedicated line to the passport office - perhaps another route?

https://twitter.com/SimonCalder/status/15251068520...

Kenty

4,764 posts

152 months

Saturday 14th May
quotequote all
I wonder if he made it!

Ouroboros

1,214 posts

16 months

Saturday 14th May
quotequote all
I remember temp passports.

Rosscow

8,251 posts

140 months

Tuesday
quotequote all
OP, any news?!

JeffreyD

5,992 posts

17 months

Tuesday
quotequote all
Ouroboros said:
I remember temp passports.
We had to get my wife one in 2019 when we realised that her passport was expiring when we were away.

Luckily the island we were on was very close to a consulate so it was a pleasant day trip to apply and then collect the next day.


PopsandBangs

Original Poster:

484 posts

108 months

Wednesday
quotequote all
I made it smile

Spent wed, thurs, fri and sat queuing at the London office, and was continuously fobbed off (even asked to leave on friday.)

Spent all those days on hold on two phones to various lines too, and also fobbed off/hung up on.

It was only when I showed info from Home Office website that having it reported stolen with crime number and evidence of pre-booked travel that someone at the Enquiries desk did anything (despite saying they couldn't at getting angry with me, and telling me to call the numbers.)

I insisted she spoke to the person on my phone and stood there waiting to get through, was hung up on and waited again... all the while people screaming and shouting and crying and arguing at the counters. It's chaos down there atm.

Got given a special secret email address to send info, did a speedy new application on my laptop - the person helping me happened to go on lunch with a colleague who works in the emergency document team (bumped into them outside on their way...) and asked personally if they could help again. They took my name again, and I presume had a chat over lunch about me as it then got sorted.

Is the below a world record in the current ststorm? biggrin

Collected Passport Monday afternoon, still warm from the printer.


Passport printed 2:27pm on 16 May 2022
Application approved 1:16pm on 16 May 2022
Application being processed 10:01am on 16 May 2022
Identity details received 11:13am on 14 May 2022
Email sent to person confirming your identity 10:42am on 14 May 2022
Email sent to person confirming your identity 10:31am on 14 May 2022
Ask someone to confirm your identity 10:24am on 14 May 2022
Application submitted 10:24am on 14 May 2022

MitchT

14,349 posts

186 months

Wednesday
quotequote all
Brilliant news! Hope you have a great holiday - you'll need one after all that!!

Thankyou4calling

10,051 posts

150 months

Wednesday
quotequote all
Great news.

You got there.

Well done

Rosscow

8,251 posts

140 months

Wednesday
quotequote all
Fantastic effort, well done OP! Enjoy your holiday!

DodgyGeezer

31,033 posts

167 months

Wednesday
quotequote all
Excellent

r1ch

2,584 posts

173 months

Wednesday
quotequote all
Great news, well done for persevering!