Passport Stolen. Holiday next week
Discussion
PopsandBangs said:
Managed to get through to the booking page for the Online Premium 1 day service online, but you cant use it if lost or stolen!
As said previously, and as I also said, they can and do make exceptions as I can personally attest to, but in person only - not over the phone, and not at the door. You are very unlikely to even be allowed in without an appointment, as you found out, so try online again, make that same day appointment when it next appears stating it is a renewal (do not tick the lost/stolen option), and go plead your case in person. That is your only option at this point unless you fancy being economical with the truth and claiming a bereavement necessitating urgent travel (which they will probably ask for proof of).
Edited by GCH on Thursday 12th May 15:49
GCH said:
PopsandBangs said:
Managed to get through to the booking page for the Online Premium 1 day service online, but you cant use it if lost or stolen!
As said previously, and as I also said, they can and do make exceptions as I can personally attest to, but in person only - not over the phone, and not at the door. You are very unlikely to even be allowed in without an appointment, as you found out, so try online again, make that same day appointment when it next appears stating it is a renewal (do not tick the lost/stolen option), and go plead your case in person. That is your only option at this point unless you fancy being economical with the truth and claiming a bereavement necessitating urgent travel (which they will probably ask for proof of).
Edited by GCH on Thursday 12th May 15:49
I thought about the latter suggestion, but everyone i overheard with that reason was asked for evidence as you say.
Found this on the Gov website, about issuing passport on compassionate grounds:
Definition of compassionate grounds
We will consider issuing passports to customers that do not meet the criteria but
have evidence of compassionate travel. For example:
• they, a family member or a friend has a serious illness or accident
• the death of a family member or friend
• they and their carers need to travel abroad for medical treatment
• they and their carers have had travel arranged by a charitable or religious
organisation
drivers)
• they work (or about to start work) in the food preparation, supply or distribution
Definition of compassionate grounds
We will consider issuing passports to customers that do not meet the criteria but
have evidence of compassionate travel. For example:
• they, a family member or a friend has a serious illness or accident
• the death of a family member or friend
• they and their carers need to travel abroad for medical treatment
• they and their carers have had travel arranged by a charitable or religious
organisation
- *****they are victims of a crime resulting in the theft of their passport and have prebooked travel within 1 week********
drivers)
• they work (or about to start work) in the food preparation, supply or distribution
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Did you get a crime ref. number?
Rosscow said:
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Did you get a crime ref. number?
On hold to Emergency Travel number...
PopsandBangs said:
Rosscow said:
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Did you get a crime ref. number?
On hold to Emergency Travel number...
Rollin said:
PopsandBangs said:
Rosscow said:
PopsandBangs said:
Passport stolen and the customer is travelling within 7 days
If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Sounds like a goer.If the customers passport has been stolen and they are travelling within 7 days, you
must check that the customer has provided acceptable evidence:
• that their passport was stolen (for example, a police report or crime reference
number)
• of pre-booked travel
Did you get a crime ref. number?
On hold to Emergency Travel number...
Everything crossed
Edited by PopsandBangs on Thursday 12th May 21:10
I would really struggle with what you’re doing.
I cannot stand officialdom which has only increased to insane levels in the last two years.
You’re doing great. I can visualise you at the check in desk for sure.
Tenacity and perseverance will pay.
I’m based in Kenya so it’d be easy there, wife got her new passport in Java Cafe for 10,000 ksh. Pushed the envelope across the table, the head man finished his samosa and ten minutes later Voila! The passport materialised.
I cannot stand officialdom which has only increased to insane levels in the last two years.
You’re doing great. I can visualise you at the check in desk for sure.
Tenacity and perseverance will pay.
I’m based in Kenya so it’d be easy there, wife got her new passport in Java Cafe for 10,000 ksh. Pushed the envelope across the table, the head man finished his samosa and ten minutes later Voila! The passport materialised.
Saw a tweet that says MPs' offices have a dedicated line to the passport office - perhaps another route?
https://twitter.com/SimonCalder/status/15251068520...
https://twitter.com/SimonCalder/status/15251068520...
I made it 
Spent wed, thurs, fri and sat queuing at the London office, and was continuously fobbed off (even asked to leave on friday.)
Spent all those days on hold on two phones to various lines too, and also fobbed off/hung up on.
It was only when I showed info from Home Office website that having it reported stolen with crime number and evidence of pre-booked travel that someone at the Enquiries desk did anything (despite saying they couldn't at getting angry with me, and telling me to call the numbers.)
I insisted she spoke to the person on my phone and stood there waiting to get through, was hung up on and waited again... all the while people screaming and shouting and crying and arguing at the counters. It's chaos down there atm.
Got given a special secret email address to send info, did a speedy new application on my laptop - the person helping me happened to go on lunch with a colleague who works in the emergency document team (bumped into them outside on their way...) and asked personally if they could help again. They took my name again, and I presume had a chat over lunch about me as it then got sorted.
Is the below a world record in the current s
tstorm? 
Collected Passport Monday afternoon, still warm from the printer.
Passport printed 2:27pm on 16 May 2022
Application approved 1:16pm on 16 May 2022
Application being processed 10:01am on 16 May 2022
Identity details received 11:13am on 14 May 2022
Email sent to person confirming your identity 10:42am on 14 May 2022
Email sent to person confirming your identity 10:31am on 14 May 2022
Ask someone to confirm your identity 10:24am on 14 May 2022
Application submitted 10:24am on 14 May 2022
Spent wed, thurs, fri and sat queuing at the London office, and was continuously fobbed off (even asked to leave on friday.)
Spent all those days on hold on two phones to various lines too, and also fobbed off/hung up on.
It was only when I showed info from Home Office website that having it reported stolen with crime number and evidence of pre-booked travel that someone at the Enquiries desk did anything (despite saying they couldn't at getting angry with me, and telling me to call the numbers.)
I insisted she spoke to the person on my phone and stood there waiting to get through, was hung up on and waited again... all the while people screaming and shouting and crying and arguing at the counters. It's chaos down there atm.
Got given a special secret email address to send info, did a speedy new application on my laptop - the person helping me happened to go on lunch with a colleague who works in the emergency document team (bumped into them outside on their way...) and asked personally if they could help again. They took my name again, and I presume had a chat over lunch about me as it then got sorted.
Is the below a world record in the current s
tstorm? Collected Passport Monday afternoon, still warm from the printer.
Passport printed 2:27pm on 16 May 2022
Application approved 1:16pm on 16 May 2022
Application being processed 10:01am on 16 May 2022
Identity details received 11:13am on 14 May 2022
Email sent to person confirming your identity 10:42am on 14 May 2022
Email sent to person confirming your identity 10:31am on 14 May 2022
Ask someone to confirm your identity 10:24am on 14 May 2022
Application submitted 10:24am on 14 May 2022
Gassing Station | Holidays & Travel | Top of Page | What's New | My Stuff